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- Tasks: Assist in scheduling staff and coordinating events for a luxury retail environment.
- Company: Join the prestigious Hermès team known for its excellence and innovation.
- Benefits: Gain valuable experience in luxury retail with opportunities for professional growth.
- Other info: Work in a vibrant environment with a focus on teamwork and adaptability.
- Why this job: Be part of a dynamic team that shapes memorable customer experiences.
- Qualifications: Experience in admin or scheduling roles; strong organisational and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Scheduling & Staff Coordination
- Assist in building weekly staff rotas and schedules, ensuring they align with store traffic, staff wellbeing and business needs.
- Support managers with day‑to‑day adjustments, including sickness and absence cover.
- Help track sickness, absence and HR‑related store administration.
- Log overtime and pay adjustments accurately for the payroll team.
- Support the recording and validation of annual leave to help maintain appropriate holiday cover across the Maison.
- Close cooperation with the L&D department to support with the training schedule.
- Ensure internal procedures are followed and assist in coordinating temporary staff with external agencies as required.
Store & Event Planning
- Help coordinate staff resource for in‑store events, including collaboration with security, cleaning, facilities and VM teams.
- Maintain and update a calendar of store activity (events, VM updates, training, visits) to support proactive planning.
- Stay aware of key internal and external visit dates to help ensure operations run smoothly.
- Assist with people planning for events taking place in the Maison and support the coordination of teams involved.
Data & Reporting Support
- Help collect and summarise operational data (footfall trends, seasonal patterns, event impacts) to support resource planning.
- Collaborate with Retail Operations, Retail Excellence and store management teams to ensure staffing reflects operational requirements.
- Support report preparation and simple analysis for the Senior Sales and Service Manager where needed including temporary works bookings and budgeting.
Responsibilities are not limited to the above. All Hermès employees are expected to carry out their duties with the highest level of professionalism and adaptability.
About You
- Experience in an administrative, coordination or scheduling role (retail or hospitality experience advantageous) in luxury retail.
- Confident using Microsoft Office especially Excel; familiarity with BI tools or CEGID is a plus but not essential.
- Comfortable supporting rota creation or staff coordination.
- Experience supporting events or operational planning.
- Strong organisational skills and attention to detail.
- Able to manage shared calendars and anticipate conflicts.
- Good communication skills and ability to collaborate with multiple teams.
- Proactive, reliable and able to adapt to changing priorities.
- A positive, service‑focused approach with an interest in luxury retail.
Store and Team Planning Assistant FTC employer: Hermès
Contact Detail:
Hermès Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store and Team Planning Assistant FTC
✨Tip Number 1
Get to know the company culture! Research Hermès and understand their values. When you walk into that interview, show us how your vibe matches theirs. It’s all about that luxury retail passion!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. We want you to feel confident when discussing your experience in scheduling and staff coordination.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and maybe even a referral. We love seeing familiar faces!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the Hermès family. Don’t miss out!
We think you need these skills to ace Store and Team Planning Assistant FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Store and Team Planning Assistant role. Highlight any previous experience in scheduling, staff coordination, or event planning to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about luxury retail and how your background aligns with our needs. Don’t forget to mention your organisational skills and attention to detail!
Show Off Your Tech Skills: Since we love data and reporting, make sure to mention your proficiency with Microsoft Office, especially Excel. If you’ve used BI tools or CEGID, give us the lowdown on that too—it’ll definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hermès
✨Know Your Stuff
Make sure you understand the ins and outs of scheduling and staff coordination. Brush up on how to build rotas, manage absences, and support event planning. Familiarity with tools like Excel will definitely give you an edge!
✨Show Off Your Organisational Skills
During the interview, highlight your ability to juggle multiple tasks and manage shared calendars. Share examples of how you've successfully coordinated events or schedules in the past, as this will demonstrate your strong organisational skills.
✨Be a Team Player
This role requires collaboration with various teams, so be ready to discuss how you've worked with others in previous roles. Emphasise your communication skills and your proactive approach to problem-solving when it comes to team dynamics.
✨Stay Positive and Adaptable
Luxury retail can be fast-paced and ever-changing, so showcase your adaptability. Talk about times when you've had to adjust plans on the fly and how you maintained a positive attitude while doing so. This will show that you're ready for the challenges ahead!