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- Tasks: Assist in scheduling staff and coordinating events for a luxury retail environment.
- Company: Join Hermès, a prestigious family-owned French house with a rich heritage.
- Benefits: Gain valuable experience in luxury retail and develop your organisational skills.
- Why this job: Be part of a dynamic team that values creativity and high standards.
- Qualifications: Experience in admin or scheduling roles; strong Excel skills are a plus.
- Other info: Enjoy a collaborative culture with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Key responsibilities
- Assist in building weekly staff rotas and schedules, ensuring they align with store traffic, staff wellbeing and business needs.
- Support managers with day‑to‑day adjustments, including sickness and absence cover.
- Help track sickness, absence and HR‑related store administration.
- Log overtime and pay adjustments accurately for the payroll team.
- Support the recording and validation of annual leave to help maintain appropriate holiday cover across the Maison.
- Close cooperation with the L&D department to support with the training schedule.
- Ensure internal procedures are followed and assist in coordinating temporary staff with external agencies as required.
Store & Event Planning
- Help coordinate staff resource for in‑store events, including collaboration with security, cleaning, facilities and VM teams.
- Maintain and update a calendar of store activity (events, VM updates, training, visits) to support proactive planning.
- Stay aware of key internal and external visit dates to help ensure operations run smoothly.
- Assist with people planning for events taking place in the Maison and support the coordination of teams involved.
Data & Reporting Support
- Help collect and summarise operational data (footfall trends, seasonal patterns, event impacts) to support resource planning.
- Collaborate with Retail Operations, Retail Excellence and store management teams to ensure staffing reflects operational requirements.
- Support report preparation and simple analysis for the Senior Sales and Service Manager where needed including temporary works bookings and budgeting.
Responsibilities are not limited to the above. All Hermès employees are expected to carry out their duties with the highest level of professionalism and adaptability.
About You
- Experience in an administrative, coordination or scheduling role (retail or hospitality experience advantageous) in luxury retail.
- Confident using Microsoft Office especially Excel; familiarity with BI tools or CEGID is a plus but not essential.
- Comfortable supporting rota creation or staff coordination.
- Experience supporting events or operational planning.
- Strong organisational skills and attention to detail.
- Able to manage shared calendars and anticipate conflicts.
- Good communication skills and ability to collaborate with multiple teams.
- Proactive, reliable and able to adapt to changing priorities.
- A positive, service‑focused approach with an interest in luxury retail.
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family‑owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
Store and Team Planning Assistant employer: Hermès
Contact Detail:
Hermès Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store and Team Planning Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the luxury retail sector, especially those who work at Hermès. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Show off your organisational skills! When you get the chance to meet with hiring managers, share examples of how you've successfully managed schedules or events in the past. It’ll make you stand out!
✨Tip Number 3
Be proactive during interviews! Ask insightful questions about the team planning processes and how they handle unexpected changes. This shows you're already thinking like a Store and Team Planning Assistant.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Hermès family.
We think you need these skills to ace Store and Team Planning Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Store and Team Planning Assistant role. Highlight any relevant admin or scheduling experience, especially in retail or hospitality, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about luxury retail and how your organisational skills can help us maintain smooth operations at Hermès. Keep it concise but impactful!
Show Off Your Tech Skills: Since we love data, don’t forget to mention your proficiency with Microsoft Office, especially Excel. If you’ve dabbled in BI tools or CEGID, give us a shout-out about that too—it could set you apart from the crowd!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Hermès family!
How to prepare for a job interview at Hermès
✨Know Your Rota Basics
Make sure you understand the fundamentals of staff rotas and scheduling. Brush up on how to align schedules with store traffic and staff wellbeing, as this will be a key part of your role. Being able to discuss your experience or ideas around rota creation will show you're ready for the job.
✨Show Off Your Organisational Skills
Prepare examples that highlight your strong organisational skills. Think about times when you've successfully managed shared calendars or coordinated events. This will demonstrate your ability to handle the responsibilities of the position effectively.
✨Familiarise Yourself with Data Reporting
Since you'll be supporting data collection and reporting, it’s a good idea to brush up on your Excel skills. Be ready to discuss any experience you have with operational data analysis or reporting, as this will be crucial in supporting the management team.
✨Emphasise Your Teamwork Spirit
Collaboration is key in this role, so think of examples where you've worked well with multiple teams. Highlight your communication skills and how you’ve adapted to changing priorities in past roles. This will show that you’re not just a lone wolf but a team player who can thrive in a dynamic environment.