At a Glance
- Tasks: Manage stock flow and support the sales team in a luxury retail environment.
- Company: Join the iconic Harrods team and be part of a prestigious brand.
- Benefits: Gain valuable experience, develop skills, and enjoy a dynamic work atmosphere.
- Other info: Opportunity for personal growth and to work with a passionate team.
- Why this job: Be at the heart of luxury retail and enhance customer experiences.
- Qualifications: Retail experience, strong communication skills, and good IT proficiency.
The predicted salary is between 20000 - 25000 £ per year.
We are recruiting for a Stock Assistant on a 4-month fixed term contract to join our Harrods store. This role will report into the Stock Manager.
Role Mission
The role of the Stock Assistant FTC will be to maintain stock flow effectively and accurately from stock to shop using the communication tools provided. Improving the client experience and supporting the sales team with ad hoc requests (e.g., dispatch, customer collections, stationary requests etc).
Key Responsibilities
- Stock Management
- Ensure that stock areas are kept safe, clean, and tidy at all times.
- Ensure all goods are security tagged, ticketed, handled, and stored with due care.
- Ensure that ticketing is accurate and regularly checked (through deliveries and spot-checks).
- Support with ensuring that the stock position is accurate (through regular spot-checks).
- Communicate all stock and quality issues with the Stock Manager.
- Clear out of date reservations returning stock to its relevant location.
- Check returns and reticket items correcting any irregulars.
- Replenish ensuring correct offer is available on the shop floor and proximity stockrooms.
- Reporting
- Ensure timely and accurate completion of any necessary administration, adhering to set procedures and policies as appropriate.
- Ensure that Cegid reporting is accurate and reported within the deadline set by Head Office.
- Support Stock Manager with updating and maintaining the Stock KPI and present to store during Morning briefs.
- Customer Service and Communication
- Establish and maintain strong client relationships by ensuring that all clients requests and after sales service issues are followed up and communicated in a timely manner, consistent with Hermès standards and values.
- Develop and maintain good and constant communication with your line manager and/or Store Manager.
- Establish and maintain strong relationships within your own store environment and within Hermès by always providing a high-level customer service, including prompt response to requests, and offering alternatives.
- Be prepared to assist on the shop floor with sales during exceptionally busy times (e.g., Christmas).
- Merchandise
- Maintain and develop an in-depth product knowledge of all departments.
- Ensure merchandise is handled with care and consideration.
- Develop knowledge of after sales processes to best serve and advise the client.
- Be pro-active in familiarising yourself with Hermes merchandise through product training, buying books, Podium catalogues, and Monde d’Hermes.
- Inform your Stock Manager with any new stock arrivals in store.
- Training
- Successfully participate and complete in any training provided.
- Participate in training others, at the request of the Store Manager/Stock Manager, on best practice of stock control and till procedures.
- Personal Conduct
- Arrive in good time each day, to accommodate deliveries as well as spot checks when required.
- Adhere at all times to the dress code, grooming and conduct guidelines as specified in the Hermès Staff Handbook.
- Maintain a professional approach and demeanour in keeping with Hermès standards.
- Work effectively and efficiently within the team, sharing ideas and contributing to a positive morale.
- Respect your team and the customer by being articulate, immaculate, and punctual at all times.
- Always ensure absolute confidentiality of the Company’s commercial activities and internal affairs.
About You
- Experience working in a retail environment, preferably a stock related role.
- Organised, flexible and reliable.
- Excellent communication skills.
- Good IT Skills: EPOS system, Lotus Notes, Microsoft Office, Windows etc.
- Good team player with capacity to work autonomously.
- Professional with ability to work efficiently and accurately under pressure.
Stock Assistant Harrods FTC employer: Hermès
At Harrods, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters personal and professional growth. As a Stock Assistant, you will be part of a prestigious team dedicated to delivering outstanding customer service while enjoying benefits such as comprehensive training, a supportive culture, and the opportunity to work in one of the world's most iconic retail locations. Join us and contribute to a legacy of excellence while developing your skills in a vibrant and collaborative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Stock Assistant Harrods FTC
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Stock Assistant Harrods FTC
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Hermès:Don’t forget to personalise your application for Hermès! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Hermès
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Hermès offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Hermès and contribute positively during your temporary stint.
