Security Manager - Bond Street

We are recruiting for a Security Manager to join our brand-new Maison store at 166 New Bond Street. This flagship location represents everything we stand for; it is a bold step forward, an iconic space that will set new standards in experience, innovation, and excellence. We are looking for a team of individuals who will all play a part collectively in crafting a culture that emulates all that is unique to Hermès, to London and to the Maison. You will contribute to the Maison by bringing ambition, kindness, tenacity and a strong team spirit.

Role mission

This new role joins our new Maison, 166 Bond Street, leading a team including an Assistant Security Manager and Security colleagues. The Security Manager is responsible for ensuring the safety of people (employees and clients), property and premises within the shop at all times, in compliance with legal regulations, defined procedures and Hermès values.

Key Responsibilities

• Ensuring that the Maison opens and closes in optimum safety conditions.
• Full ownership of the Bond St Maison and security of the premises and people.
• Working under the policies and processes of the Group as well as recommendations from the Country Security Manager based in the HO Retail team.
• Ensures access control and the Maison's immediate environment, with a deterrent presence.
• Welcoming and assisting customers whilst ensuring their safety, assigning staff to strategic locations and according to the flow of customers, helping to manage queues.
• Participate in the improvement/evolution of internal procedures aimed at preventing and/or reducing the risk of theft.
• Assist with security audits, risk assessments and emergency response planning.
• Monitor surveillance systems and ensure we are using security technology effectively.
• Collaborate with the store management team, law enforcement and emergency services where required.
• Investigate security incidents and prepare reports ensuring that we are implementing any corrective actions and methods for prevention where possible.
• Maintain an up-to-date knowledge of potential security threats, industry standards and best practices and ensure these are communicated to the wider team.
• Ensure compliance with legislation and the application of internal procedures, protect the image of the house, and ensure the safety of his/her own team in all his/her actions.
• Ensure all emergency procedures are operational and effective.

Team Management

• Managing the team on a day-to-day basis.
• Participate in the vetting of external security guards.
• Ensuring the integration and training of each new recruit.
• Conducting annual interviews, participating in remuneration reviews and developing professionalism.
• Planning the presence of staff and adjusting the schedule in conjunction with the Maison Directors and Management, depending on activity.
• Report to Maison management on development needs, problems and areas for improvement.
• Promote and ensure compliance with internal rules and procedures.

Communication

• Develops and maintains good relations with local authorities and within relevant security networks.
• Maintains regular contact with the other Hermès GB stores, in liaison with Head Office Security Manager.

Management & Communication

• Mastering and applying legislation.
• Completing security reports in a timely manner.
• Responsible for the management and maintenance of the store's video surveillance.
• Ensuring the regulatory documents are completed and followed up.
• Facilitating the intervention of external emergency and security services.
• Ensuring compliance with applicable standards and monitoring compliance where necessary.
• Carry out a month survey of thefts identified in each sales area and submit analysis to the Maison's senior leadership team.

Job responsibilities and functions are not limited to the above. We as Hermès employees must always ensure that all functions of our position are represented with the highest level of professionalism.

About you

• Significant experience as a Security Manager in a similar role within a relevant industry sector.
• Strong knowledge of security protocols, risk management and crisis response.
• Leadership skills with the ability to develop and motivate team.
• Strong communication and interpersonal skills.
• Strong knowledge of remote surveillance tools, methods and rules.
• Familiar working with different security technology, CCTV and access control systems.
• Knowledge and application of safety regulations to and security procedures in a luxury environment.
• Able to be reactive when handling security situations and act with professionalism, discretion and composure.
• Ability to manage disputes in a world of excellence.
• Encourages teamwork and collaborative working.
• Proactive and able to mitigate risks.
• Ability to handle emergency situations while keeping a strong sense of customer service and work well in a high-pressure environment.
• IOSH Certification desirable.
• Flexible to respond to out of hours incidents.

TEAM - Structured, positive attitude and mindset. We value team wellbeing, ensuring Hermès is a place for personable growth and recognition. Warm, friendly and welcoming to all. We are tenacious and open-minded, striving and setting up for success.

GROWTH MINDSET - Our colleagues are ambitious, client-orientated and commercially aware.

CLIENT EXPERIENCE - New services, new experiences and new ways of working. With a bespoke for few & bespoke for all mindset. Raising the standards in service, beyond our clients' expectations.

OPERATING STANDARDS - An operationally complex store, ensuring best practice, working within constraints whilst pushing boundaries to ensure we operate efficiently at this scale.

ANIMATION & SURPRISE - Small or large, a mix of commercial and non-commercial moments. We think local and go beyond expectations.

ENVIRONMENT - An environment in which to use and celebrate outstanding windows, artwork, depth of history architecture and a product offer with nothing else like it, in London or the group.