Sales Associate - John Lobb

Hermès, a French house with a long tradition of craftsmanship and a global presence, seeks a passionate Sales Associate for the Jermyn Street, London boutique on a full-time basis. We are looking for a client-focused professional to contribute to exceptional service and boutique operations in a luxury retail environment.

This is a distinguished luxury retail opportunity, representing a brand celebrated for craftsmanship, heritage, and outstanding customer experience. As a Sales Associate, you will deliver impeccable service to a discerning global clientele while supporting stock management and after-care services to reflect the highest standards of excellence.

• Deliver exceptional, personalised customer service at every stage of the client journey.
• Build strong and lasting relationships to encourage customer loyalty and retention.
• Maximise sales opportunities while maintaining a thoughtful and consultative approach.
• Support the day-to-day operations of the boutique, including stock handling and deliveries.
• Coordinate after-care services and customer communications with professionalism and attention to detail.
• Assist with administrative tasks to ensure the smooth running of the store.

For more than 150 years, John Lobb has been defined by exceptional craftsmanship and a spirit of innovation. The Maison features two iconic locations: the Paris bespoke workshop and the Northampton Manufacture in England. John Lobb is a subsidiary of the Hermès Group since 1976 with a global presence including stores in Europe, the United States, China and Japan. Joining John Lobb means becoming part of a community of more than 200 colleagues — artisans, sales advisors and support functions — united, committed, and human scaled, bringing excellence and creativity to life with passion.

• Sales floor operations: Core member of the sales team offering excellent customer service, maximising sales opportunities and building long-term relationships.
• Ensure a warm in-store experience throughout the journey, demonstrating warmth, sincerity and patience with a can-do attitude.
• Develop in-depth knowledge of John Lobb products and their features and benefits.
• Ensure in-store displays are reviewed and refreshed according to guidelines to stay relevant and attractive.
• Be confident and proactive in customer interactions, contact customers via different platforms, build a client book and develop new customers as a brand ambassador.
• Operate till and payment processes, including exchanges and returns.
• Participate in excellent after-sales and sales support activities to deliver outstanding client service.

• Maintain strong professional communication during the selling journey and extend the relationship beyond the store digitally.
• Provide a seamless, tailored experience in/out of the store.
• Manage the client database with accurate CRM capture and data recording.
• Maintain an active local client base for long-term relationships and manage special orders with clear communication.
• Understand and generate remote sales across multiple platforms.
• Collaborate in the creation of in-store and offsite events.

• Maintain knowledge of stock in-store and elsewhere; ensure proper storage and flag stock issues to the Store Manager.
• Assist with stock takes and cycle counts; contribute to stock ordering, receiving and maintenance processes.
• Handle internal and external transfers and related paperwork; assist with E-commerce orders and shipments.

• Participate in security activities and support the store’s stock protection efforts.
• Liaise with the wider John Lobb team as needed to support store requirements.
• Undertake projects and responsibilities with direction from the Manager.

• Minimum 3 years experience in high-end/luxury international retail; men’s sector experience is a plus.
• Strong clienteling skills; existing client book is a plus.
• High interest in fashion and trends; excellent written and verbal English.
• Fluency in another language is advantageous.
• Experience in retail administration; understanding of CRM, databases and e-commerce is a plus.

• Possess a sophisticated approach to selling and customer relations.
• Show warmth, empathy and confidence in interactions.
• Demonstrate good teamwork and be a team player.
• Be dynamic, flexible and adaptable.
• Be motivated through attitude and active engagement.
• Be proactive and focused on performance.
• Possess good problem-solving skills.
• Maintain high personal standards and take initiative.