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For Companies At a Glance
- Tasks: Assist customers and colleagues while delivering top-notch service in a vibrant retail environment.
- Company: Join the prestigious Hermès family, known for luxury and craftsmanship.
- Benefits: Enjoy a supportive team culture, training opportunities, and potential for personal growth.
- Other info: Embrace a dynamic role with opportunities to learn about luxury merchandise.
- Why this job: Be part of a renowned brand, enhance your skills, and build lasting customer relationships.
- Qualifications: No prior experience needed; just bring your enthusiasm and a positive attitude!
The predicted salary is between 24000 - 36000 £ per year.
Key Responsibilities
As a Sales & Services Assistant, you will deliver excellent customer service to all clients and assist colleagues with sales in order to support store performance.
You will embody and reflect values of the house in every interaction – with clients and colleagues alike.
This role also offers a unique opportunity to begin deepening your understanding of the house\’s culture, heritage, and setting the foundation for personal and professional growth within the House.
Sales & Service
- Contribution to turnover of store through selling.
- Demonstrate warmth and patience in all dealings with our customers, always displaying a \’can-do\’ attitude.
- Begin to deal with customer requests and ensure efficient communication with the client and relevant colleagues throughout.
- Develop your knowledge of the after sales support processes.
- Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge.
Client
- Ensure strong customer communication during selling ceremony and in after sales.
- Demonstrate active listening skills to discover more about the client and to develop loyalty and long lasting relations.
- Accurate CRM capture and recording of client data.
Standards
- Active participation in store communications such as daily team briefings.
- Demonstrate excellent communication skills – both verbal or written.
- Maintain store standards and become familiar with daily procedures.
- Ensure merchandise is handled with care and consideration.
- Adherence and upholding of House procedures.
- Familiarise yourself with the visual merchandising basics – both front and back of house.
- Carry out regular stock replenishment and organisation of product.
- Become acquainted with all métiers.
Training
- Successfully participate in and complete any training provided.
- Share information with colleagues and proactively convey learnings when interacting with clients.
KPIs
Service
- Meet ACE index score > 80%
- Support in the conversion rate for the store
Measurable Targets
- Sales
- Units sold
- Average transaction
- Cross selling
- UPT
- Hpad usage
- Client creation
- Pre selling
- Reservation
Client development
- Support the repurchase rate for the store
Competencies
- Demonstrate good team spirit in the workplace.
- Acts as a team player.
- Take initiative.
- Demonstrates warmth and empathy, especially with objections.
- Stays calm when under pressure whilst also being adaptable and versatile.
- Acts as a true ambassador of the House.
- Hold a high level of personal standards.
** Job responsibilities and functions are not limited to the above. We as Hermès employees must always ensure that all functions of our position are represented with the highest level of professionalism. #J-18808-Ljbffr
Sales And Service Assistant - Women\'s Shoes (Bond St) employer: Hermès
Contact Detail:
Hermès Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales And Service Assistant - Women\'s Shoes (Bond St)
✨Tip Number 1
Familiarise yourself with the brand's heritage and values. Understanding the culture of Hermès will not only help you connect with customers but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your active listening skills. Being able to engage with customers and understand their needs is crucial in a sales role, so consider role-playing scenarios with friends or family to enhance this skill.
✨Tip Number 3
Get to know the products inside out. Spend time learning about the different types of women's shoes offered by Hermès, as well as their features and benefits, so you can confidently assist customers and make recommendations.
✨Tip Number 4
Showcase your team spirit. During any interactions or networking opportunities, emphasise your ability to work collaboratively and support your colleagues, as this is a key competency for the Sales & Service Assistant role.
We think you need these skills to ace Sales And Service Assistant - Women\'s Shoes (Bond St)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and competencies required for the Sales and Service Assistant position. Tailor your application to highlight how your skills align with their expectations.
Craft a Personal Statement: Write a compelling personal statement that reflects your passion for customer service and sales. Use specific examples from your past experiences to demonstrate your ability to embody the values of the house and build lasting client relationships.
Highlight Relevant Experience: In your CV, emphasise any previous roles in retail or customer service. Showcase your achievements, such as sales targets met or exceptional customer feedback, to illustrate your capability in contributing to store performance.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the luxury retail environment.
How to prepare for a job interview at Hermès
✨Showcase Your Customer Service Skills
As a Sales & Services Assistant, your ability to deliver excellent customer service is crucial. Prepare examples of how you've successfully handled customer interactions in the past, demonstrating warmth, patience, and a 'can-do' attitude.
✨Familiarise Yourself with the Brand
Research the house's culture, heritage, and values before the interview. Being able to discuss how these elements resonate with you will show your genuine interest in the role and help you embody the brand during your interactions.
✨Demonstrate Active Listening
During the interview, practice active listening by engaging with the interviewer’s questions and responding thoughtfully. This skill is essential for building client relationships and will reflect your ability to connect with customers effectively.
✨Prepare for Teamwork Questions
Since teamwork is vital in this role, be ready to discuss your experiences working in a team. Highlight instances where you took initiative or supported colleagues, showcasing your team spirit and adaptability under pressure.