At a Glance
- Tasks: Deliver exceptional service and support sales in our stylish Bond Street store.
- Company: Join the prestigious Hermès family, known for luxury and craftsmanship.
- Benefits: Competitive pay, training opportunities, and a vibrant team environment.
- Other info: Dynamic role with opportunities to grow and learn in a luxury setting.
- Why this job: Be part of a luxury brand and enhance your customer service skills.
- Qualifications: Experience with homeware products and a passion for teamwork.
The predicted salary is between 22000 - 28000 £ per year.
We are recruiting for a Sales & Service Assistant to join our Bond Street store - looking after our Maison Metier.
Key responsibilities
As a Sales & Service Assistant within Bond Street, you will provide excellent service to all clients.
Assist colleagues with sales to support the store's turnover.
Demonstrate the house's values to clients and colleagues.
Develop an understanding of the culture and values of the house.
- Sales & Service
- Contribute to the store's turnover through selling.
- Show warmth and patience in all customer interactions, maintaining a positive attitude.
- Handle customer requests efficiently, ensuring good communication with clients and colleagues.
- Learn about after-sales support processes.
- Familiarize yourself with merchandise to improve product knowledge.
- Understand Maison Metier deeply.
- Client
- Maintain strong communication during selling and after sales.
- Practice active listening to understand and build loyalty with clients.
- Accurately record and manage client data in CRM systems.
- Standards
- Participate actively in store communications, such as daily briefings.
- Communicate effectively, both verbally and in writing.
- Maintain store standards and adhere to daily procedures.
- Handle merchandise with care.
- Follow house procedures consistently.
- Learn visual merchandising basics for both front and back of house areas.
- Regularly replenish stock and organize products.
- Familiarize yourself with all metiers.
- Training
- Participate in and complete all training provided.
- Share learnings with colleagues and convey knowledge proactively to clients.
- Key competencies
- Experience with complex homeware products.
- Be a team player with a good team spirit.
- Take initiative and act proactively.
- Show warmth and empathy, especially when handling objections.
- Remain calm under pressure, adaptable and versatile.
- Represent the House as a true ambassador.
- Maintain high personal standards.
**Job responsibilities are not limited to the above. Hermès employees must always perform their duties with the highest level of professionalism.
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Sales and Service Assistant - Maison (Homeware) in London employer: Hermès
At Evri Group, we pride ourselves on being the UK’s premier parcel delivery business, offering a dynamic and inclusive work environment where every Warehouse Operative plays a crucial role in our success. With a commitment to employee growth, we provide ample opportunities for career progression, including pathways to management and driving roles, alongside generous benefits such as 28 days of annual leave and flexible perks. Join us in a culture that values teamwork, innovation, and diversity, and be part of a team that truly makes a difference in the logistics industry.
