At a Glance
- Tasks: Deliver exceptional customer service and support sales in a luxury retail environment.
- Company: Join the prestigious Hermès team, known for elegance and excellence.
- Benefits: Gain valuable experience, training, and opportunities for personal and professional growth.
- Other info: Dynamic team atmosphere with a focus on collaboration and high standards.
- Why this job: Be part of a luxury brand and develop lasting relationships with clients.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20250 - 24750 £ per year.
As a Sales & Services Assistant, you will deliver excellent customer service to all clients and assist colleagues with sales in order to support store performance. In this fast-paced and high-volume luxury environment, you’ll be expected to deliver impeccable client service with elegance and ease, while maintaining a meticulous eye for detail and thriving under pressure.
You will embody and reflect values of the house in every interaction – with clients and colleagues alike. This role also offers a unique opportunity to begin deepening your understanding of the house’s culture, heritage, and setting the foundation for personal and professional growth within the House.
- Contribution to turnover of store through selling.
- Demonstrate warmth and patience in all dealings with our customers, always displaying a ‘can-do’ attitude.
- Begin to deal with customer requests and ensure efficient communication with the client and relevant colleagues throughout.
- Develop your knowledge of the after sales support processes.
- Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge.
Client
- Ensure strong customer communication during selling ceremony and in after sales.
- Demonstrate active listening skills to discover more about the client and to develop loyalty and long lasting relations.
- Accurate CRM capture and recording of client data.
Standards
- Active participation in store communications such as daily team briefings.
- Maintain store standards and become familiar with daily procedures.
- Ensure merchandise is handled with care and consideration.
- Adherence and upholding of House procedures.
- Familiarise yourself with the visual merchandising basics – both front and back of house.
- Carry out regular stock replenishment and organisation of product.
- Become acquainted with all metiers.
Training
- Successfully participate in and complete any training provided.
- Share information with colleagues and proactively convey learnings when interacting with clients.
KPIs
- Meet ACE index score > 80%
- Support in the conversion rate for the store
- Measurable Targets
- Units sold
- Average transaction
- Cross selling
- UPTH pad usage
- Client creation
- Pre selling
- Reservation
- Support the repurchase rate for the store
Demonstrate good team spirit in the workplace. Acts as a team player. Take initiative. Demonstrates warmth and empathy, especially with objections. Stays calm when under pressure whilst also being adaptable and versatile. Acts as a true ambassador of the House. Hold a high level of personal standards.
Job responsibilities and functions are not limited to the above. We as Hermès employees must always ensure that all functions of our position are represented with the highest level of professionalism.
Sales and Service Assistant in London employer: Hermès
At Evri Group, we pride ourselves on being the UK’s premier parcel delivery business, offering a dynamic and inclusive work environment where every Warehouse Operative plays a crucial role in our success. With a commitment to employee growth, we provide ample opportunities for career progression, including pathways to management and driving roles, alongside generous benefits such as 28 days of annual leave and flexible perks. Join us in a culture that values teamwork, innovation, and diversity, and be part of a team that truly makes a difference in the logistics industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Service Assistant in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales and Service Assistant at Hermès, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Hermès. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales and Service Assistant. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales and Service Assistant in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Hermès:When writing your cover letter, make sure to tailor your message specifically for Hermès. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Hermès
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Hermès that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Hermès that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Hermès’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
