Men\'s Ready-to-Wear Specialist in London

1. Sales & Service • Contribution to turnover of store through active selling. • Demonstrate warmth and patience in all dealings with our customers, always displaying a ‘can-do’ attitude. • Develop your knowledge of the after sales support processes. • Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge and be confident in selling all metiers. • Be aware of commercial objectives, particularly around your metier on a larger scale. • Provide qualitative feedback on the product and service to the store management and merchandising teams. • Deliver an outstanding service to clients. 2. Client • Ensure strong and professional customer communication during selling ceremony and in after sales. • Consistently accurate CRM capture and recording of client data. • Hold an exemplary solid, active and local client base. • Alongside the management, look after client special orders and ensure thorough communication with client and colleagues throughout the process. 3. Metier Focus • Provide expert advice & knowledge on your metier to your clients and colleagues. • Consistent communication with key stakeholders in head office, in relation to your metier. • Establish and keep up VM related standards. • Maintain and develop a thorough mix of own metier. • Support in ‘KB’ Management whilst also supporting the entire store objectives by metier. 4. Support • Support with buying on adhoc basis. • Start building communication with key people external to the store. • Support newcomers and become a ‘Go to person’ in the store. • Exceed in your additional responsibilities for your metier. • Participate in the morning brief. • Take full responsibility of cycle count results within your metier and come up with solutions to enhance and improve. 5. Commercial Acumen • Gauge the trends amongst competitors for your metier. • Support VM team and store management in making commercial decisions related to in store VM. • Work in line with store and company commercial objectives. 6. Standards • Active participation in various store communications. • Demonstrate excellent communication skills – both verbal and written. • Maintain store standards and become familiar with daily procedures. • Ensure merchandise is handled with care and consideration. • Adherence and upholding of House procedures. • Maintain and uphold VM standards. • Be fully aware of stock levels within your metier and ensure timely replenishment and organisation. 7. Training • Successfully participate in and complete any training provided. • Provide metier and product updates in daily briefs. • Support in in-house training (i.e. H Immersion). KPIs Service • Meet ACE index score >80%. • Support in the conversion rate for the store. Measurable Targets • Sales • Units sold • Average transaction • Cross selling • UPT • Hpad usage • Client creation • Pre selling • Reservation Client Development • Support the repurchase rate for the store. • Demonstrate proactivity in client development (own client list). • Demonstrate good team spirit in the workplace and act as a team player. • Show warmth, empathy, and confidence in decision making, especially with objections. • Stay calm under pressure whilst also being adaptable and versatile. • Act as a true ambassador of the House. • Hold a high level of personal standards and take initiative where necessary. • Have an ability to challenge and constructively question the norm. • Show resilience and composure. • Show dependability (e.g. in stock takes, VM changes, etc.). • Problem-solving capabilities. • Inspire and motivate through attitude and actions. • Lead by example in demonstrating exceptional service standards – actively showing warmth, generosity, and simplicity in client interactions to contribute to sales and service in store. • Entrepreneurial skills. • Influential skills. Note: Job responsibilities and functions are not limited to the above. We as Hermès employees must always ensure that all functions of our position are represented with the highest level of professionalism. A creator, artisan, and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world. #J-18808-Ljbffr