Stock Controller - Hermès Parfums & Beauté in London

Inventory & Stock Management

• Maintain accurate stock records across Harrods and Selfridges Counters.

• Process all deliveries, transfers, returns, damages and stock adjustments accurately and within company timelines.

• Ensure all stock is correctly ticketed, security tagged and stored according to company & retailer standards.

• Conduct regular cycle counts and stock checks to maintain inventory accuracy.

• Investigate and resolve stock discrepancies, negative stock positions and inventory variances.

• Monitor slow-moving stock and communicate opportunities for stock optimisation.

• Ensure all stock locations are organised, clean & tidy, clearly labelled, safe and compliant at all times.

Replenishment & availability

• Ensure timely and accurate completion of any necessary administration, adhering to set procedures and policies as appropriate

• Ensure timely replenishment of all fragrance & beauty lines.

• Maintain optimal stock levels on counter, in proximity stockrooms and within back-of-house areas.

• Monitor bestsellers and proactively replenish to maximise sales opportunities.

• Support launch periods by ensuring stock is available ahead of launch dates.

• Manage tester replenishment and support sampling requirements.

• Prepare stock allocations for key trading periods and promotional activity and assist with set up and breakdown of key activations.

Operational Excellence

• Establish and maintain strong client relationships by ensuring that all clients requests and after sales service issues are followed up and communicated in a timely manner, consistent with Hermès standards and values.

• Act as the key operational support partner for Beauty Consultants and Counter Managers.

• Ensure efficient processing of customer orders, reservations and collections.

• Support aftersales requests, returns and defective product management.

• Maintain high standards of housekeeping within all stock areas.

• Ensure compliance with all health and safety procedures.

• Develop and maintain, good and constant communication with your line manager and/or Store Manager

• Establish and maintain strong relationships within your own store environment and within Hermès by always providing a high-level customer service, including prompt response to requests, and offering alternatives.

• Be prepared to assist on the shop floor with sales during exceptionally busy times (e.g., Christmas).

Merchandise

• Maintain and develop and be proactive with in-depth product knowledge through product training

• Ensure merchandise is handled with care and consideration. .

• Inform your Business Managers with any new stock arrivals instore.

Reporting & Administration .

• Maintain accurate reporting within all stock management systems.

• Track and report stock accuracy KPIs.

• Monitor delivery performance and stock availability.

• Produce regular stock updates for retail management teams.

• Support forecasting through visibility of stock levels and potential risks.

• Escalate stock shortages, quality concerns and operational risks promptly.

Loss Prevention & Compliance

• Follow all stock handling and security procedures.

• Support investigations relating to stock loss and inventory discrepancies.

• Maintain strict controls over testers, samples and damaged stock.

• Ensure all audit and compliance standards are consistently achieved.

Profile Requirements

• Organised, flexible and reliable

• Excellent communication skills

• Good IT Skills

• Good team player with capacity to work autonomously

• Professional with ability to work efficiently and accurately under pressure

Skills & Experience

• Proven previous stock control, stockroom or inventory management experience required .

• Experience within luxury retail, premium beauty, cosmetics or fragrance preferred.

• Strong organisational and planning skills.

• Excellent attention to detail.

• Comfortable working across multiple store locations.

• Strong numerical and analytical capability with good Microsoft Office skills

• Experience using stock management systems.

• Ability to prioritise workload during peak trading periods.