At a Glance
- Tasks: Manage the showroom reception and ensure a top-notch visitor experience.
- Company: Join the prestigious Hermès team in a vibrant London showroom.
- Benefits: Gain valuable experience in a luxury brand environment with a supportive team.
- Other info: Dynamic role with opportunities to learn and grow in a luxury setting.
- Why this job: Be the face of Hermès, connecting with VIPs and showcasing creativity.
- Qualifications: Strong communication skills and a keen eye for detail required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a Showroom Reception & Office Administrator to join our team on a 9‑month fixed‑term contract, supporting the smooth and elevated operation of our London showcase space. The Hermès Showroom provides a showcase space for Communications to elevate the depth of our collections and creative initiatives. Operating in alignment with the overall business strategy, the Showroom function acts as both a community and client space, ensuring the desirable and fashion image of Hermès is conveyed at all times. The Showroom is one of four global showcase spaces and acts as a key support to the Hermès International Showroom in Paris. This is a destination space for nurturing VIP relationships in line with the dressing strategy of the House.
The Showroom Reception and Office Administrator is the first point of contact for all visitors to the office and showroom space, providing support on administrative matters and ensuring smooth running of the showroom and office. The role contributes to the efficiency and fluidity of the business and will coordinate interactions both internally and externally.
Main responsibilities:- Office management:
- Manage the Front Desk functions ensuring both staff & visitors are supported with 5* service experience
- Execute the visitor experience – greeting, connecting visitors with staff in a timely fashion
- Oversee the courier access for deliveries and returns - ensuring all goods in/out are processed as necessary and kept tidy
- Assist with courier bookings for the showroom team
- Ensure office suppliers list is up to date and reviewed regularly (hotel, catering, post, couriers, chauffeurs etc)
- Keep all meeting rooms & kitchenettes maintained, stocked, and serviced
- Liaise with Facilities Management to ensure high standard of building maintenance + H&S, Fire & security procedure compliancy
- Liaison with extra support teams for day-to-day needs (security, cleaners etc)
- Manage the outlook meeting room system & provide technical support to staff with meeting room AV system in collaboration with IT
- Organise office rotas for lunch and holiday cover for reception and cleaner access
- Showroom Maintenance – florals, VM organisation
- Internal office communications between Berkeley Street and Hill Street
- Ad hoc support to the Berkeley Street and Hill Street communications team:
- Coordinate appointments / meeting rooms / restaurant bookings
- Prepare meetings (files, room reservations, meals, materials)
- Office catering when required
- Coordinate any gifts and flowers for third parties when required, logging correctly for internal control
- Coordinate travel and hotels for business trips
- Support with events when relevant
- Ad hoc or recurring organisation of events - seminars, key visits, celebrations
About You:
- Excellent communication skills both written and verbal.
- Highly systematic and well organised.
- Good commercial and aesthetic awareness with a high level of attention to detail.
- Able to work to own initiative to meet key deadlines.
- Well-presented and smart appearance.
- You must hold a valid visa allowing you to work full time for the entire duration of employment, in line with the new immigration rules within the UK.
Job responsibilities and functions are not limited to the above. We as Hermès employees must always ensure that all functions of our position are represented with the highest level of professionalism.
Showroom Reception and Office Administrator (FTC) in London employer: Hermès
Hermès is an exceptional employer, offering a vibrant work culture that prioritises creativity and excellence in service. Located in the heart of London, our showroom provides a unique opportunity to engage with VIP clients while fostering professional growth through diverse administrative responsibilities. Employees benefit from a supportive environment that values attention to detail and encourages initiative, making it a rewarding place to develop your career in the luxury sector.
StudySmarter Expert Advice🤫
We think this is how you could land Showroom Reception and Office Administrator (FTC) in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they present themselves. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your elevator pitch! You want to be able to introduce yourself confidently and highlight your relevant skills in just a couple of minutes. This is especially important for roles like the Showroom Reception and Office Administrator where first impressions matter.
✨Tip Number 3
Network, network, network! Reach out to current or former employees on LinkedIn to get insights about the role and the company. They might even give you tips on what the hiring managers are looking for!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Showroom Reception and Office Administrator (FTC) in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of creativity can make your application stand out in a sea of formal submissions.
Tailor Your Application:Make sure to customise your application for the Showroom Reception and Office Administrator role. Highlight your relevant experience and skills that align with the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and fluff; instead, focus on showcasing your skills and experiences that matter most to us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hermès
✨Know the Brand Inside Out
Before your interview, dive deep into Hermès' history, values, and current collections. Understanding their brand ethos will not only impress your interviewers but also help you align your answers with their expectations.
✨Showcase Your Organisational Skills
As a Showroom Reception and Office Administrator, being organised is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to handle the diverse responsibilities of the role.
✨Practice Your Communication Skills
Since this role involves interacting with VIPs and staff, practice clear and confident communication. Consider role-playing common scenarios you might face at the front desk to ensure you're ready to provide that 5-star service.
✨Dress to Impress
Given the fashion-forward nature of Hermès, your appearance matters. Dress smartly and professionally for the interview to reflect the brand's image. This shows that you understand the importance of presentation in the luxury sector.
