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- Tasks: Lead HR initiatives, support store success, and champion company culture across multiple locations.
- Company: Join the prestigious Hermès team during an exciting phase of growth.
- Benefits: Competitive salary, professional development, and a vibrant workplace culture.
- Why this job: Make a real impact in a luxury brand while shaping people strategies.
- Qualifications: Extensive HR experience in luxury retail and strong knowledge of UK employment law.
- Other info: Be part of a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
As Hermès enters an exciting phase of strategic expansion within GB, we are seeking an inspiring and deeply human, relationship‑centered HR leader to join our HR leadership team. We are looking for a highly experienced HR Business Partner (HRBP) to support the success of our stores in the following locations: Harrods, Cadogan, Royal Exchange, Manchester & Dublin, and support our Mayfair Head Office across all functions.
You will act as a trusted partner to the HR Director as well as the leadership team in both retail and head office, providing expert HR guidance and strategic support across all areas of people management. The ideal candidate will combine technical excellence in UK employment law and complex HR case management with a strong, engaging personality, demonstrating emotional intelligence, leadership presence, and the ability to build credibility at all levels of the business.
Key Responsibilities- Leadership & Culture: Champion the company culture, ensuring that brand values and behaviours are embedded at every level. In partnership with the Leadership team, coach and guide managers to strengthen effective people management capability, communication, and team engagement. Lead initiatives that drive a high-performing, inclusive, and wellbeing-focused workplace.
- Develop & nurture trusted relationships: Build strong and trusted relationships across Hermès GB at all levels aligned with our values. Influence outcomes through credibility, emotional intelligence, and commercial insight. Lead, coach, and nurture the HR team, developing their capability, confidence, and cohesion to form a high‑performing, people‑centred HR function.
- Strategic Partnership: Play a pivotal role in shaping our people culture and supporting our ambitious growth journey. Work alongside the HR Director to partner with the Store Directors and SLT to shape and deliver a people strategy that supports business growth, service excellence, and culture. Be the HR leader for a portfolio of UK stores, supporting a workforce of approximately 300 employees across head office, retail, operations, client experience, and management teams.
- Employee Relations & Employment Law: Be the HR lead for complex employee relations cases, ensuring compliance with UK employment law, internal policies, and ethical business practices. Provide expertise, advise, and coach managers on disciplinary, grievance, performance, and capability processes, ensuring legal compliance and the highest standards of fairness and integrity. Manage sensitive investigations and case reviews with professionalism, discretion, sound judgement, and a balanced people-centred approach. Lead on employment law updates and ensure leaders are informed, skilled, and compliant.
- Operational Excellence: Collaborate with the wider HR Team and Payroll to ensure seamless employee lifecycle management (onboarding, contracts, compensation, leavers, etc.). Analyse and present people metrics (attrition, absence, organisational trends) translating data into insights and actionable recommendations for leadership. Drive continuous improvement across HR systems, processes, and employee experience contributing to HR projects. Ensure best-in-class standards of governance, risk management, and employee communications.
- Extensive experience as a Senior HRBP or senior HR generalist within luxury retail, hospitality, or a premium brand environment.
- Deep and up‑to‑date knowledge of UK employment law and a proven track record in managing complex ER cases.
- Experience supporting multi‑site operations (approximately 300 employees).
- Can demonstrate strong strategic capability with the confidence to operate at senior leadership level.
- Exceptional influencing, communication, and stakeholder management skills, with the ability to challenge constructively and with empathy.
- A coaching‑led, empowering approach with strong emotional intelligence with the ability to lead and grow a developing HR team.
- High professionalism, confidentiality, cultural awareness, and alignment with Hermès values.
- Experience with HR systems and analytics platforms (e.g., Oracle).
- Exposure to Irish employment law beneficial, though not essential.
- A natural leader with gravitas, confidence, and genuine warmth with a humanistic & relationship-driven approach to HR.
- A solutions‑focused mindset, balancing strategic thinking with operational excellence.
- Calm, composed, and resilient in complex, quality-focused environments.
- A values‑driven ambassador for Hermès; demonstrating integrity, respect, and excellence.
- Passionate about elevating service, people experience, and leadership capability.
Human Resources Business Partner in London employer: Hermès
Contact Detail:
Hermès Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Human Resources Business Partner in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the HR field. Attend industry events, join online forums, or even hit up LinkedIn. The more relationships you build, the better your chances of landing that dream HRBP role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your knowledge of UK employment law and complex HR case management. Share real-life examples of how you've tackled challenges in the past.
✨Tip Number 3
Be a culture champion! Research the company’s values and think about how you can contribute to their culture. During interviews, discuss how you can help strengthen team engagement and create a high-performing, inclusive workplace.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your skills. Plus, it shows you’re genuinely interested in joining our team at Hermès. Don’t miss out!
We think you need these skills to ace Human Resources Business Partner in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for HR and how it aligns with our values at Hermès.
Tailor Your Experience: Make sure to highlight your relevant experience in luxury retail or similar environments. We’re looking for someone who can demonstrate their expertise in UK employment law and complex HR cases, so be specific about your achievements!
Be Strategic: Remember, this role is both strategic and hands-on. In your application, showcase how you've successfully partnered with leadership teams in the past and contributed to shaping people strategies that drive business growth.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our HR leadership team!
How to prepare for a job interview at Hermès
✨Know Your HR Stuff
Make sure you brush up on UK employment law and complex HR case management. Be ready to discuss specific examples from your experience that demonstrate your expertise, especially in handling sensitive employee relations cases.
✨Show Your Emotional Intelligence
Hermès values a humanistic approach, so be prepared to showcase your emotional intelligence. Think of scenarios where you've built strong relationships or resolved conflicts, and be ready to share how you navigated those situations with empathy and understanding.
✨Demonstrate Strategic Thinking
This role is about shaping people culture and supporting business growth. Come equipped with ideas on how you would contribute to the company’s strategic goals. Think about how you can align HR initiatives with business objectives and be ready to discuss them.
✨Be a Culture Champion
Hermès is looking for someone who can champion their brand values. Prepare to talk about how you've previously fostered a positive workplace culture and engaged teams. Share specific initiatives you've led that drove inclusivity and high performance.