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- Tasks: Lead a dynamic team to achieve sales targets and enhance customer engagement.
- Company: Join the luxury brand Hermès at Selfridges Birmingham.
- Benefits: Competitive salary, employee discounts, and opportunities for personal growth.
- Other info: Collaborative atmosphere with a focus on team success and development.
- Why this job: Be a brand ambassador and make a real impact in a prestigious retail environment.
- Qualifications: Strong leadership skills and a passion for luxury retail.
The predicted salary is between 30000 - 40000 £ per year.
Deliver the retail sales targets and KPIs set out through strong leadership, leading by your own example, motivating your store team to promote Hermès, implementing local service initiatives and marketing activity to engage customers and building a healthy customer database.
Build and maintain strong relationships with store management and partner retail colleagues to gain support, establish opportunities and achieve targets in line with company expectations. Act as a brand ambassador demonstrating the Hermès pillars of expertise, generosity, simplicity, surprise and bespoke. Ensuring effective communication, behaviour and actions both internally and externally.
Main Responsibilities
- Exceptional personal and team service levels, reflecting the company guidelines and a bespoke approach.
- Pro-active to feedback from the service excellence programme, acknowledging team success, addressing challenges and creating a clear plan of action to improve results.
- Prepare, implement, and monitor quarterly business plans in line with retail targets, marketing calendars and launches, including specific targets and activations for key launches.
- Operational processes, housekeeping and visual merchandising standards to be best in class, reflecting their importance as part of the customer experience.
- Ensure delivery of retail sales targets and KPIs, coaching and developing the team through individual development plans, and providing consistent informal and formal feedback through daily conversations, team briefs, 1-2-1s, monthly catch ups and annual appraisals.
- Delivering strong productivity by headcount, team job satisfaction and tangible growth.
- Effective, collaborative management of team from partner agencies and monitoring of instore sales performance.
- Identify top performers and maintain strong relationships, ensuring a strong talent pool to support key trading periods.
- Respect business budgets for staffing, overtime, POSM supplies, expenses and other expenditure linked to your role.
Business Manager Selfridges Birmingham - Hermès Parfums & Beauté in London employer: Hermès
Contact Detail:
Hermès Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Manager Selfridges Birmingham - Hermès Parfums & Beauté in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience with luxury brands. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! If you can, visit the store where you want to work. Engage with the team, ask questions, and show genuine interest in the brand. This not only gives you a feel for the environment but also makes you memorable.
✨Tip Number 3
Prepare for the interview by knowing your stuff! Research Hermès, their values, and recent campaigns. Be ready to discuss how you can embody their pillars of expertise and generosity in your role as a Business Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Business Manager Selfridges Birmingham - Hermès Parfums & Beauté in London
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your enthusiasm for Hermès shine through! We want to see how you connect with the brand's values and how you can embody them in your role. Share any personal experiences or insights that highlight your love for luxury retail.
Tailor Your Application: Make sure to customise your CV and cover letter for this specific role. We’re looking for someone who understands the unique challenges of a Business Manager at Selfridges Birmingham. Highlight relevant experience and skills that align with the job description to catch our eye!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Use bullet points where possible to make it easy for us to see your key achievements and qualifications at a glance.
Apply Through Our Website: Don’t forget to submit your application through our official website! This ensures we receive all your details correctly and gives you the best chance to stand out. Plus, it’s super easy to do – just follow the prompts and you’re good to go!
How to prepare for a job interview at Hermès
✨Know Your Numbers
Before the interview, brush up on retail sales metrics and KPIs. Be ready to discuss how you've met or exceeded targets in previous roles. This shows you understand the importance of numbers in driving business success.
✨Showcase Your Leadership Style
Prepare examples of how you've motivated a team in the past. Think about specific situations where your leadership made a difference. This will demonstrate your ability to lead by example, which is crucial for the Business Manager role.
✨Emphasise Customer Engagement
Be ready to talk about your strategies for building customer relationships and enhancing their experience. Share any initiatives you've implemented that have successfully engaged customers and built a loyal customer base.
✨Align with Hermès Values
Familiarise yourself with the Hermès brand pillars: expertise, generosity, simplicity, surprise, and bespoke. Prepare to discuss how you embody these values in your work and how you would promote them within the store.