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- Tasks: Welcome customers and manage their repair needs with personalised solutions.
- Company: Join the prestigious Hermès team known for exceptional service.
- Benefits: Competitive pay, employee discounts, and a chance to work with luxury products.
- Why this job: Be the face of luxury service and make clients' experiences unforgettable.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic role with opportunities to learn from skilled craftsmen.
The predicted salary is between 30000 - 40000 £ per year.
This role is responsible for welcoming customers, taking repairs and proposing personalised and satisfactory solutions, whilst guaranteeing the best possible service. The Aftercare Ambassador is responsible for receiving and overseeing Hermès customer-owned merchandise (COM) across all metiers. In this role, you will provide exceptional after sales service by analysing products, identifying the repair need and possibilities and orchestrating all elements related to the aftercare / after sales process. This includes the appropriate repair process, lead times, associated cost, tracking, follow up with the craft shops and metiers in Paris, vendors and clients as well as closure of final delivery of repairs. This role will serve to consistently provide a high level of service to the client and streamline processing, acting as a liaison between client, craftspeople, vendors and Paris After Sales.
Key Responsibilities
- Receiving and welcoming customers
- Taking in repairs and identifying what repairs need to be and can be done to the item within the Hermès Group guidelines
- Working in a dedicated space within the Maison, organising collection for repairs
- Diagnosing and analysing the product
- Be in direct contact with local craftsmen in the various trades (Fashion, Leather, Watchmaking & Jewellery)
- Proper and clear completion of COM repair form including contact information, pricing, repair lead time, process and pick up procedures are all properly explained and noted
- Log and process repairs with information from the COM forms and photographs of products using the existing Excel and After Sales Service systems where applicable
- Examining the product and ensuring that the repair was properly completed, the product is clean and presentable for return to the client
- Process repair transaction at POS to collect client
Aftercare Ambassador - 166 in London employer: Hermès
Contact Detail:
Hermès Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Ambassador - 166 in London
✨Tip Number 1
Get to know the company inside out! Research Hermès and its values, especially around customer service and craftsmanship. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an Aftercare Ambassador, you'll be interacting with customers and craftsmen alike. Role-play common scenarios with a friend or family member to build your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the company culture. They might even share tips or refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Hermès family and ready to provide that exceptional aftercare service they pride themselves on.
We think you need these skills to ace Aftercare Ambassador - 166 in London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to ensure someone leaves happy. We want to see that you genuinely care about providing top-notch service!
Be Clear and Concise: We appreciate a straightforward approach! Make sure your application is easy to read and gets straight to the point. Use bullet points if necessary to highlight your skills and experiences that relate to the Aftercare Ambassador role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific responsibilities and skills mentioned in the job description. We love seeing candidates who take the initiative to connect their experiences with what we’re looking for.
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super simple to do!
How to prepare for a job interview at Hermès
✨Know Your Products Inside Out
Familiarise yourself with Hermès products, especially the different materials and repair processes. Being able to discuss specific items and their care will show your passion and knowledge, which is crucial for an Aftercare Ambassador.
✨Practice Your Customer Service Skills
Think of scenarios where you might need to handle customer queries or complaints. Practising how to propose personalised solutions will help you demonstrate your ability to provide exceptional service during the interview.
✨Be Ready to Discuss Repair Processes
Understand the basics of the repair process for various products. Be prepared to explain how you would approach diagnosing a product's needs and what steps you would take to ensure a smooth aftercare experience for clients.
✨Showcase Your Organisational Skills
Since this role involves managing multiple tasks, be ready to share examples of how you've successfully organised and tracked projects in the past. Highlighting your attention to detail and ability to streamline processes will impress the interviewers.