Human Resources Business Partner

Join to apply for the Human Resources Business Partner role at Hermès. We are recruiting for a Human Resources Business Partner to join Hermès GB on a 24-month fixed term contract. Introducing our London Maison – a brand‑new store at 166 New Bond Street, London. This flagship location embodies the spirit of Hermès and sets new standards in experience, innovation, and excellence.

Role Mission

As part of an exciting new chapter in our global expansion, we are seeking a highly capable and people‑centric HR Business Partner (HRBP) to support the opening and ongoing success of our new global Maison on New Bond Street. The role will be pivotal in partnering with the HR Director and Maison leadership team, providing expert HR guidance and strategic support across all areas of people management. The ideal candidate combines technical excellence in UK employment law and complex HR case management with a strong, engaging personality, emotional intelligence, leadership presence, and the ability to build credibility at all levels of the business.

Key Responsibilities

• Leadership & Culture
  • Champion the company culture, ensuring that brand values and behaviours are embedded at every level.
  • In partnership with the Training and Culture Manager, coach and develop managers to strengthen leadership capability, communication, and team engagement.
  • Support initiatives that drive a high‑performing, inclusive, and wellbeing‑focused workplace.
• Strategic Partnership
  • Play a pivotal role in shaping our people culture and supporting our ambitious growth journey.
  • Work alongside the HR Director to partner with the Maison Store Director and Senior Maison Leadership Team to shape and deliver a people strategy that supports business growth, service excellence, and brand culture.
  • Act as a key HR contact for the flagship store, supporting a workforce of 200+ employees across retail, operations, client experience and management teams.
  • Lead workforce planning, succession planning, and talent pipeline development to sustain growth and ensure operational readiness for launch and beyond.
• Employee Relations & Employment Law
  • Be the HR lead for complex employee relations cases, ensuring compliance with UK employment law, internal policies, and ethical business practices.
  • Advise and coach managers on disciplinary, grievance, performance, and capability matters, ensuring fairness, consistency, and legal compliance.
  • Manage sensitive investigations and case reviews with professionalism, discretion, and empathy.
• Operational Excellence
  • Collaborate with the wider HR Team and Payroll to ensure seamless employee lifecycle management (onboarding, contracts, compensation, leavers, etc.).
  • Analyse HR metrics (attrition, absence, performance trends) and provide insights and recommendations to business leaders.
  • Support HR projects and global initiatives to enhance systems, processes, and employee experience.

Please note: You must hold a valid visa allowing you to work full time for the entire duration of employment, in line with the new immigration rules within the UK. Job responsibilities and functions are not limited to the above. We, as Hermès employees, must always ensure that all functions of our position are represented with the highest level of professionalism.

About You

Essential

• Proven HRBP or Senior HR Generalist experience within luxury retail, hospitality, or premium consumer brands.
• Experience managing a team of junior HR coordinators/Advisors.
• Strong working knowledge of UK employment law, HR best practices, and handling complex ER cases.
• Demonstrated experience supporting a large‑scale retail operation (200+ employees).
• Exceptional communication, influencing, and stakeholder management skills.
• Strategic thinker with the ability to operate both hands‑on and at a senior advisory level.
• Strong people leader with a coaching mindset and emotional intelligence.
• High level of professionalism, confidentiality, and cultural sensitivity.

Desirable

• Experience supporting new store openings.
• Exposure to HR systems and analytics (e.g., Oracle).

Personal Attributes

• Charismatic and confident, with natural gravitas and warmth.
• Commercially astute and solutions orientated.
• Calm under pressure, adaptable, and resilient in a fast‑paced environment.
• A true ambassador of brand values – demonstrating excellence, respect, and integrity.
• Passionate about service excellence.