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- Tasks: Lead retail growth strategy for Hermès Parfums & Beauté in the UK and Ireland.
- Company: Join the iconic luxury brand, Hermès, known for its elegance and quality.
- Benefits: Enjoy a dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be a brand ambassador and inspire teams while driving retail excellence in luxury beauty.
- Qualifications: 6+ years in retail management, preferably in luxury perfume and beauty.
- Other info: Work 2-3 days in London office; 60-70% fieldwork.
The predicted salary is between 72000 - 100000 £ per year.
Based 2/3 days per week in our London Office, the Head of Retail position is an integral role within the Perfumes & Beauty Leadership Team structure covering the UK and Ireland.
The successful candidate will be responsible for delivering the retail growth strategy across the UK & Ireland in Consultant, Non-Consultant and Hermès GB Stores. She/he will lead by example, motivating, empowering and coaching the Retail Team and providing clear direction and development. Acting as Brand Ambassador for Hermès Parfums through frequent store visits, providing a natural ability to inspire and engage our teams and retailers alike. This role suits a commercially astute profile with a drive to achieve optimal results along with a genuine understanding of the luxury retail business. Core responsibilities :
Strategic Direction : Work with the Managing Director and Commercial Manager to set the vision, strategy and sales target within the retail remit for each retail partner, outlining the ambitions to improve sales and profit, and inititaives needed to achieve those ambitions. Regularly review progress to ensure objectives are on track and set action plans as appropriate. Team Development & Management : Lead, coach and motivate the retail team to deliver great results and create a high performing retail workforce by working closely with the Regional Manager for the Midlands & North, and taking direct line management responsibility for the London/surrounding store teams. Develop the skills and capabilities of the team at both a group and an individual level, and build a succession plan for long term development. Work closely with the Commercial Manager, National Training Manager and HR on areas around recruitment, engagement, salary reviews, performance management and training and development for the retail population. Retail Operations : Work closely with the Marketing and Operations team, ensuring a consistent brand image on counter and self select through retail excellence, driving retailer engagement, and cascading this information to the Regional Manager. Drive operational efficiency and effectiveness on counter and self select, through in store implementation, follow up and innovation. Ensure implementation of training guidelines throughout the retail estate Ensure consistently high VM standards are maintained. Targeting, Analysis & Forecasting : Prepare timely, accurate and meaningful sales reporting highlighting risks and opportunities for growth Set up, monitor and adjust individual Retail Targets and KPI’s by store, working with the Regional Sales Manager to oversee those set for his/her region. Manage the process of setting and reviewing HPGB overall retail sales targets with the Commercial Manager and Managing Director as well as store targets. Recommend, monitor and analyse animation and launch targets. Drive the use of Happy Retail in store to deliver business targets. Productivity : Work with the Regional Manager to measure, track and enhance retail sales productivity in all stores, via recommendation of optimum staffing levels, stock levels, assortment and tactical sales action plans. Recommend level of temporary staffing and manage relevant budget and agencies. Prepare and implement exciting and cost effective incentives for key launches to maximise retail performance. Turn business insights into action plans to deliver retail growth ; identify on an ongoing basis opportunities to enhance and resolve issues which are affecting retail performance. Define, monitor and prepare KPIs reporting to ensure continued improvement and growth. Business : Review the Distribution Strategy together with the Marketing Manager, Commercial Manager and Managing Director. Produce ad-hoc reports and support the team for key negotiations with retail partners. Training : Partner closely with the Head of Education to ensure the BA and BC population have 5* product knowledge and expertise. Coach the team to achieve Service Excellence targets. Liaise with Education and HR to deliver the Business Manager Development programme. Actively support and participate in the delivery of BA Seminars held bi-annually. Support with account and store trainings in stores with direct reports. Please note this is a London Office based role with approximately 60-70% of time spent out on the field. Education and Experience required : Degree or industry related qualification Minimum of 6 years’ retail management experience ideally within the luxury perfume and beauty industry Excellent understanding of retail principles and practice Genuine affinity with the luxury goods industry and comprehensive understanding and knowledge of both the Perfume and Beauty market Key Leadership / Management Competencies: Results and KPI driven Strong project and time management with the ability to manage complex cross functional projects Commercially savvy Effective problem-solving skills, with a constant quest to improve the status quo and overall effectiveness through identification of and recommending solutions to resolve issues and maximise opportunities Presentation skills: with the ability to translate analysis findings into recommended action plans to senior management and retailers Effective communication skills across a range of stakeholders Technical Skills: Analytical skills with a keen attention to detail Strong IT skills including MS Office, particularly Excel and Power Point
Seniority level
-
Seniority level
Director
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
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Industries
Retail Luxury Goods and Jewelry
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Head of Retail UK & Ireland - Hermès Parfums & Beauté (London) employer: Hermès
Contact Detail:
Hermès Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retail UK & Ireland - Hermès Parfums & Beauté (London)
✨Tip Number 1
Familiarise yourself with Hermès' brand values and product offerings. Understanding the luxury market and how Hermès positions itself will help you articulate your vision for retail growth during interviews.
✨Tip Number 2
Network within the luxury retail sector, especially with professionals who have experience in perfumes and beauty. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into current trends.
✨Tip Number 3
Prepare to discuss specific strategies you've implemented in previous roles that led to measurable sales growth. Be ready to share examples of how you've motivated teams and improved retail performance, as this will demonstrate your leadership capabilities.
✨Tip Number 4
Stay updated on the latest developments in the luxury retail landscape, particularly in the UK and Ireland. Being knowledgeable about competitors and market shifts will allow you to speak confidently about how you can drive Hermès' retail strategy forward.
We think you need these skills to ace Head of Retail UK & Ireland - Hermès Parfums & Beauté (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, particularly within the luxury perfume and beauty industry. Emphasise your leadership skills and any achievements that demonstrate your ability to drive sales and develop teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the luxury goods industry and your understanding of Hermès as a brand. Discuss how your experience aligns with the responsibilities outlined in the job description, particularly in strategic direction and team development.
Showcase Your Analytical Skills: Given the importance of data analysis in this role, include examples of how you've used analytical skills to drive retail performance. Mention specific KPIs you’ve managed and how you’ve turned insights into actionable plans.
Prepare for Potential Interview Questions: Anticipate questions related to your experience in managing retail operations and developing teams. Be ready to discuss your approach to problem-solving and how you would handle challenges in a luxury retail environment.
How to prepare for a job interview at Hermès
✨Show Your Passion for Luxury Retail
Make sure to express your genuine affinity for the luxury goods industry during the interview. Share specific examples of how your passion has driven your success in previous roles, particularly in the perfume and beauty sector.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading and developing teams. Highlight instances where you motivated and empowered your team to achieve exceptional results, as this role requires strong leadership capabilities.
✨Be Data-Driven
Since the position involves setting and monitoring KPIs, come prepared with examples of how you've used data analysis to drive retail performance. Discuss how you've identified opportunities for growth and implemented action plans based on your findings.
✨Understand the Brand's Vision
Research Hermès Parfums & Beauté thoroughly before the interview. Be ready to articulate how you align with their brand values and vision, and how you can contribute to their retail growth strategy in the UK and Ireland.
