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For Companies At a Glance
- Tasks: Lead logistics projects and enhance operational excellence at Hermès.
- Company: Join the iconic Hermès team, known for craftsmanship and innovation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Make a real impact in luxury logistics while championing sustainability.
- Qualifications: 5+ years in logistics/project management, preferably in luxury goods.
- Other info: Be part of a passionate team that values collaboration and continuous learning.
The predicted salary is between 50000 - 60000 £ per year.
We are recruiting for a Fulfilment and Logistics Projects Manager to join our Warehouse Team, based just outside of Heathrow Terminal 4, to join the team on a 12-month fixed term contract.
Role Mission
At Hermès, logistics is an extension of our heritage‑every movement reflects the Maison's commitment to timeless craftsmanship and elevated service. This role enhances operational excellence, champions transformative logistics initiatives, and delivers enduring value through innovation, cross‑functional collaboration, and sustainable fulfilment practices. As Fulfilment & Logistics Projects Manager, you will lead strategic projects and continuous improvement across fulfilment services, partner management, and systems integration—ensuring each initiative is executed with precision, discretion, and brand‑aligned excellence.
Key Responsibilities
- Project Leadership & Development: Lead logistics projects tailored to Hermès' business needs, including 3PL upgrades, process optimisation, IT integration, and capacity planning. Deploy the Milkyway, the Group global supply‑chain transformation program, locally (SAP, WMS, and Group procedures), maintaining operational fluidity and brand integrity. Work collaboratively with Logistics Coordinators and the Warehouse Operations Manager to implement structured and impactful improvements across logistics operations.
- Project Ownership, Budget & Coordination: Define project scope, create actionable roadmaps, manage budgets, and align cross‑functional teams including IT, business units and external partners. Ensure timely and efficient delivery of initiatives that support strategic growth.
- 3PL Management & Supplier Relations: Lead 3PL sourcing and tendering processes, oversee contractual negotiations, and ensure alignment with Hermès' service expectations. Manage change requests and coordinate annual reviews with providers to drive continuous improvement. Establish and maintain a structured performance monitoring framework for 3PL partners, including regular KPI reviews, service audits, and feedback loops to ensure accountability and alignment with Hermès' standards.
- Performance Excellence & Operational Resilience: Propose and implement logistics enhancements across transport, import/export, and fulfilment. Design and monitor KPIs and SLAs focused on lead times, service reliability, and client satisfaction. Support strategic planning and logistics service design for retail, e‑commerce, and after‑sales channels.
- Sustainable Fulfilment & Brand Responsibility: Champion green logistics initiatives and integrate sustainable metrics into local supply chain practices. Design and manage reverse logistics flows (returns, special sales, phase‑outs) that reflect Hermès' values of longevity and responsibility. Monitor and report environmental footprint across supply chain activities.
About you
- Experience: Minimum 5 years in logistics/project management, within luxury or high‑value goods across retail and e‑commerce.
- Expertise: Fulfilment operations, warehousing, compliance, and premium distribution.
- Skills: Project management, data analysis, budgeting, supplier negotiation, stakeholder alignment.
- Systems: SAP, WMS, ERP; Microsoft Excel & PowerPoint.
- Attributes: Discreet, meticulous, reliable, proactive, and composed under pressure.
- Culture Fit: Embodies Hermès' values of authenticity, craftsmanship, and long‑term vision.
About Us
A creator, artisan and seller of high‑quality objects since 1837, Hermès is an independent, family‑owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.
About the Team
Hermès GB Limited is one of the many subsidiaries branching out from our Hermès International Headquarters in Paris. We operate with over 250 employees, from our Headquarters in London and across ten stores within our retail function in cities such as London, Dublin, Glasgow and Manchester. Hermès really is a truly wonderful place to work.
Fulfilment & Logistics Projects Manager - 12 month FTC employer: Hermès
Contact Detail:
Hermès Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fulfilment & Logistics Projects Manager - 12 month FTC
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and fulfilment industry, especially those connected to Hermès. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Hermès' values and recent projects. Show us how your experience aligns with their mission of operational excellence and sustainability.
✨Tip Number 3
Practice your project management skills! Be ready to discuss specific examples of how you've led logistics projects or improved processes. We want to hear about your successes and how you tackled challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Hermès team.
We think you need these skills to ace Fulfilment & Logistics Projects Manager - 12 month FTC
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in logistics and project management. We want to see how your skills align with our mission at Hermès, so don’t hold back on showcasing your relevant achievements!
Showcase Your Passion: Let your enthusiasm for the luxury sector shine through! We love candidates who embody our values of craftsmanship and authenticity, so share why you’re excited about the opportunity to work with us at Hermès.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key experiences and skills are easy to spot. Use bullet points if it helps!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting role. Don’t miss out!
How to prepare for a job interview at Hermès
✨Know Your Logistics Inside Out
Make sure you brush up on your logistics knowledge, especially around fulfilment operations and 3PL management. Be ready to discuss specific projects you've led in the past and how they align with Hermès' commitment to operational excellence.
✨Showcase Your Project Management Skills
Prepare to talk about your experience with project management tools and methodologies. Highlight any successful projects where you defined scope, managed budgets, and coordinated cross-functional teams, as these are key aspects of the role.
✨Emphasise Sustainability Initiatives
Hermès values sustainability, so be prepared to discuss any green logistics initiatives you've championed. Share examples of how you've integrated sustainable practices into supply chain operations and the impact it had on performance.
✨Demonstrate Cultural Fit
Familiarise yourself with Hermès' values of authenticity and craftsmanship. During the interview, express how your personal values align with theirs and share experiences that showcase your reliability, proactivity, and ability to work under pressure.