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- Tasks: Welcome clients, manage queues, and ensure a smooth store experience.
- Company: Join the luxury brand Hermès, known for its elegance and craftsmanship.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Be part of a prestigious brand and enhance your customer service skills.
- Qualifications: No prior experience needed; just bring your enthusiasm and a friendly attitude.
- Other info: Perfect for high school and college students looking for flexible hours.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Front of House Host role at Hermès
- Starting as a Door Team Member, our Maison Host will be responsible for Client Reception, warmly welcoming clients and directing them to the store host, explaining the virtual queue system.
- Providing information to clients on store policies, e.g., coffee cups are not allowed inside and can be held at the entrance.
- Queue Management and Appointment Handling, respectfully managing the flow of clients with appointments.
- Ensuring professional conduct.
- Registration responsibilities include greeting clients, identifying their needs, and adding them to the appropriate queue.
- Appointment Notification: Inform Sales Associates (SA) of their appointments and guide clients who wish to visit multiple departments, starting with their first choice.
- Full Capacity Management: Inform clients if queues are full and advise them to check back later.
- Assisting clients requiring additional support.
- First Floor Client Management involves warmly welcoming clients and encouraging them to stay in their requested department, offering refreshments.
- Manage queue transfers and registration exceptions.
- Team coordination to assist our Sales & Service team in locating clients for appointments.
- Queue maintenance to ensure smooth operations using Quedini.
- Provide feedback and share best practices with the wider team.
- Inform management if further support may be required with clients.
- Uphold excellent standards through strong communication and knowledge of all Métiers.
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Front of House Host employer: Hermès
Contact Detail:
Hermès Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Host
✨Tip Number 1
Familiarise yourself with Hermès' brand values and customer service standards. Understanding their commitment to luxury and client experience will help you align your approach during the interview.
✨Tip Number 2
Practice your communication skills, especially in a welcoming and professional manner. Role-play scenarios where you greet clients and manage queues to build confidence in handling real-life situations.
✨Tip Number 3
Research the virtual queue system mentioned in the job description. Being knowledgeable about how it works will demonstrate your initiative and readiness to assist clients effectively.
✨Tip Number 4
Network with current or former employees of Hermès if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Front of House Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Front of House Host at Hermès. Highlight key skills such as client reception, queue management, and communication in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in customer service or hospitality. Emphasise any previous roles where you managed client interactions or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the brand. Mention specific experiences that demonstrate your ability to manage queues and provide excellent client service.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Front of House Host position.
How to prepare for a job interview at Hermès
✨Show Your Warmth
As a Front of House Host, your ability to warmly welcome clients is crucial. Practice a friendly greeting and maintain a positive attitude throughout the interview. This will demonstrate your suitability for the role.
✨Know the Company
Familiarise yourself with Hermès and its values. Understanding their commitment to luxury and client service will help you align your answers with what they are looking for in a candidate.
✨Demonstrate Queue Management Skills
Be prepared to discuss how you would handle busy situations, such as managing queues and appointments. Share examples from past experiences where you successfully managed client flow or provided exceptional service under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you understand how you can contribute to the success of the team.
