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- Tasks: Train and support teams in delivering exceptional customer service and product knowledge.
- Company: Join the luxury world of Hermès, renowned for its exquisite perfumes and beauty products.
- Benefits: Enjoy a dynamic role with travel opportunities and a chance to shape the beauty industry.
- Other info: Flexible working with a mix of office and field-based activities.
- Why this job: Be part of a proactive learning culture and make a real impact on customer experiences.
- Qualifications: Experience in fragrance and beauty is essential; beauty qualifications are a plus.
The predicted salary is between 36000 - 60000 £ per year.
An exciting field based trainer position has opened up reporting in to the National Training Manager for Hermès Perfumes and Beauty UK and Ireland.
The main objectives are to train and support Business Managers and their Brand Ambassadors in delivering exceptional Customer service through in depth product knowledge, sales skills and techniques across all counters nationwide. To ensure consistently best in class service standards, to develop and drive the fragrance and beauty business and meet productivity and service expectations, along with supporting with and delivering Training Seminars, In-store development sessions, and events participation alongside the National Training Manager.
This role will be based in the London office with approximately three to four days travel across the field each week.
Main Responsibilities :
The main responsibilities include, but are not limited to :
- Drive business for all POS to ensure consistent animation, events, and services.
- Conduct regular counter visits to assess the teams\’ product knowledge, proactivity, sales environment, addressing and supporting in the areas identified for improvement and development.
- Embody and transmit the Brand values at all times
- Support the National Training Manager to champion a proactive learning culture across the wider business
- Coach the brand ambassadors on fragrance and beauty skills and product knowledge.
- Identify opportunities for team development and further coaching, review and analyse impact of training sessions held.
- Support with brand events such as pop ups and masterclasses across all aspects from event planning, execution/support, presentation and set up.
- Be confident in delivering the highest standard of training and contributing to the efficient working of the Education department.
- Strategize with the National Training Manager, Head of Retail and Regional Managers to develop, execute and review training action plans.
- Support on projects as required, through content creation, virtual consultations etc.
- Demonstrate an excellent understanding of the fragrance and beauty industry.
- Create locally relevant content in the form of videos and product/selling tips for retailer e-learning platforms.
- Manage travel and accommodation within budget and seek out the most cost effective options through advance planning.
- Complete and submit expenses on a monthly basis.
Profile :
- Proven experience of working in the fragrance and beauty, and skincare industry.
- Beauty qualifications such as an NVQ levels 2/3 would be advantageous.
- Proven success with coaching and developing others.
- Confident in presenting to a range of stakeholders and experienced in working on PR and VIP Events.
- Articulate, with excellent written and verbal skills (Fluent in English essential).
- Great communication skills with both customers and colleagues, positive and enthusiastic at all times, with ability to work well both as part of a team and autonomously.
- Highly motivated and committed with a proactive approach.
- Strong organisational skills, with the ability to balance multiple priorities and deadlines.
- Flexible, with the ability to travel regularly in line with business needs.
- Confident to manage time effectively creating a journey plan that will maximise the impact of each visit and create reports to detail the outcomes of each visit, including the impact.
- Good working knowledge of PowerPoint, Word and Excel.
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Field Trainer UK & Ireland- Hermès Parfums & Beauté employer: Hermès
Contact Detail:
Hermès Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Trainer UK & Ireland- Hermès Parfums & Beauté
✨Tip Number 1
Familiarise yourself with Hermès' brand values and product range. Understanding their unique selling points will help you connect better with the team you'll be training and demonstrate your commitment to the brand.
✨Tip Number 2
Network within the fragrance and beauty industry. Attend events, engage with professionals on platforms like LinkedIn, and join relevant groups to build relationships that could give you insights into the role and company culture.
✨Tip Number 3
Prepare to showcase your coaching skills during the interview. Think of specific examples where you've successfully trained or developed others, as this will highlight your ability to fulfil one of the key responsibilities of the role.
✨Tip Number 4
Stay updated on the latest trends in the fragrance and beauty industry. Being knowledgeable about current market dynamics will not only impress your interviewers but also show that you're proactive and passionate about the field.
We think you need these skills to ace Field Trainer UK & Ireland- Hermès Parfums & Beauté
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the fragrance and beauty industry. Emphasise any coaching or training roles you've held, as well as your ability to deliver exceptional customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the beauty industry and your understanding of Hermès' brand values. Mention specific examples of how you've successfully trained others or improved team performance in previous roles.
Showcase Communication Skills: Since the role requires excellent written and verbal skills, ensure your application is free from errors and clearly communicates your ideas. Consider including a brief example of a successful presentation or training session you've conducted.
Highlight Organisational Abilities: Demonstrate your strong organisational skills by detailing how you manage multiple priorities and deadlines. You could mention specific tools or methods you use to stay organised, especially when planning training sessions or events.
How to prepare for a job interview at Hermès
✨Showcase Your Product Knowledge
As a Field Trainer, you'll need to demonstrate a deep understanding of fragrance and beauty products. Prepare to discuss your experience with various brands and how you've successfully trained others in product knowledge.
✨Emphasise Coaching Experience
Highlight your proven success in coaching and developing others. Be ready to share specific examples of how you've helped team members improve their skills and achieve sales targets.
✨Demonstrate Strong Communication Skills
Since the role involves presenting to various stakeholders, practice articulating your thoughts clearly and confidently. Use examples from past experiences where effective communication led to successful outcomes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world situations. Think about challenges you've faced in training or coaching and how you overcame them, particularly in high-pressure environments.