At a Glance
- Tasks: Train and support teams in delivering exceptional customer service and product knowledge.
- Company: Join the luxury world of Hermès, renowned for its exquisite perfumes and beauty products.
- Benefits: Enjoy a dynamic role with travel opportunities and a chance to shape the beauty industry.
- Other info: Flexible working with a mix of office and field-based activities.
- Why this job: Be part of a proactive learning culture and make a real impact on customer experiences.
- Qualifications: Experience in fragrance and beauty is essential; beauty qualifications are a plus.
The predicted salary is between 36000 - 60000 £ per year.
An exciting field based trainer position has opened up reporting in to the National Training Manager for Hermès Perfumes and Beauty UK and Ireland.
The main objectives are to train and support Business Managers and their Brand Ambassadors in delivering exceptional Customer service through in depth product knowledge, sales skills and techniques across all counters nationwide. To ensure consistently best in class service standards, to develop and drive the fragrance and beauty business and meet productivity and service expectations, along with supporting with and delivering Training Seminars, In-store development sessions, and events participation alongside the National Training Manager.
This role will be based in the London office with approximately three to four days travel across the field each week.
Main Responsibilities :
The main responsibilities include, but are not limited to :
- Drive business for all POS to ensure consistent animation, events, and services.
- Conduct regular counter visits to assess the teams\' product knowledge, proactivity, sales environment, addressing and supporting in the areas identified for improvement and development.
- Embody and transmit the Brand values at all times
- Support the National Training Manager to champion a proactive learning culture across the wider business
- Coach the brand ambassadors on fragrance and beauty skills and product knowledge.
- Identify opportunities for team development and further coaching, review and analyse impact of training sessions held.
- Support with brand events such as pop ups and masterclasses across all aspects from event planning, execution/support, presentation and set up.
- Be confident in delivering the highest standard of training and contributing to the efficient working of the Education department.
- Strategize with the National Training Manager, Head of Retail and Regional Managers to develop, execute and review training action plans.
- Support on projects as required, through content creation, virtual consultations etc.
- Demonstrate an excellent understanding of the fragrance and beauty industry.
- Create locally relevant content in the form of videos and product/selling tips for retailer e-learning platforms.
- Manage travel and accommodation within budget and seek out the most cost effective options through advance planning.
- Complete and submit expenses on a monthly basis.
- Proven experience of working in the fragrance and beauty, and skincare industry.
- Beauty qualifications such as an NVQ levels 2/3 would be advantageous.
- Proven success with coaching and developing others.
- Confident in presenting to a range of stakeholders and experienced in working on PR and VIP Events.
- Articulate, with excellent written and verbal skills (Fluent in English essential).
- Great communication skills with both customers and colleagues, positive and enthusiastic at all times, with ability to work well both as part of a team and autonomously.
- Highly motivated and committed with a proactive approach.
- Strong organisational skills, with the ability to balance multiple priorities and deadlines.
- Flexible, with the ability to travel regularly in line with business needs.
- Confident to manage time effectively creating a journey plan that will maximise the impact of each visit and create reports to detail the outcomes of each visit, including the impact.
- Good working knowledge of PowerPoint, Word and Excel.
Field Trainer UK & Ireland- Hermès Parfums & Beauté in London employer: Hermès
Hermès Parfums & Beauté is an exceptional employer that fosters a vibrant and supportive work culture, where employees are encouraged to develop their skills and grow within the luxury retail sector. Based in London, this role offers the unique opportunity to engage with a prestigious brand while travelling across the UK and Ireland, ensuring that you can make a significant impact on customer service and team development. With a commitment to excellence and a proactive learning environment, Hermès provides its employees with the tools and resources needed for meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Field Trainer UK & Ireland- Hermès Parfums & Beauté in London
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Hermès looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Field Trainer UK & Ireland- Hermès Parfums & Beauté at Hermès, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Field Trainer UK & Ireland- Hermès Parfums & Beauté in London
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Hermès, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Hermès and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Hermès
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Hermès might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Hermès.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
