Counter Manager Travel Retail - Hermès Parfums & Beauté

Overview Hermès is seeking a Counter Manager to lead in-store performance across approved locations. Deliver the retail sales targets, and KPIs set out through strong leadership, leading by your own example, motivating your store team to promote Hermès products, implementing local service initiatives and marketing activity to engage customers. Maintain exceptional standards of visual merchandising and presentation at the retailer’s POS and in Hermes Stores, ensuring merchandising is completed in line with Company Guidelines and standards. Build and maintain strong relationships with your team, store management and partner retail colleagues to gain support, establish opportunities and achieve targets in line with company expectations. Implement monthly schedules for the team according to the budget and seasonality of the business, working closely with the retail business partners. Recruit long-term and short-term staff through partner agencies and retailers. Principal Activities Exceptional personal and team service levels, reflecting the company guidelines and a bespoke approach. Pro-active to feedback, acknowledging team success, addressing challenges, and creating a clear plan of action to improve results. Grooming Guidelines are followed as per the company guidelines. Operational processes, housekeeping and visual merchandising standards to be best in class, reflecting their importance as part of the customer experience. Plan and manage the trade tools, traffic stopping, GWP, Testers to maximise the sell- out performance and client’s service. Organising POSM Audits and orders in line with your quotas and budgets. Reporting and feedback on the changes to the sales delegate and RBM Assortment management for business performance (right product in the right locations for the right client / targeting destination). Define the minimum quantities needed per ref per store. Guarantee not to be Out of Stock with regular follow up. Ensure delivery of retail sales targets and KPIs, coaching and developing the team through individual development plans, and providing consistent informal and formal feedback through daily conversations, team briefs, 1-2-1s, monthly catch ups and annual appraisals. Delivering strong productivity by headcount. Share objectives, evaluate and animate the team and individuals to encourage strong sales performance. Set and share targets with Promoters or animation team. Define incentives where applicable. Consolidate and analyse all sales reports and complete the weekly sales reports