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- Tasks: Support the Sales team with customer orders and enhance client relationships in luxury retail.
- Company: Join the iconic Hermès team at our Bond Street Maison.
- Benefits: Gain valuable experience in a luxury environment with potential for career growth.
- Other info: Dynamic role with opportunities to learn about Watches and Jewellery.
- Why this job: Be part of a prestigious brand and make a real impact on client experiences.
- Qualifications: Experience in administration or sales, strong communication skills, and a passion for luxury.
The predicted salary is between 30000 - 40000 £ per year.
This brand-new position is part of the Sales Supporting Team of Hermès GB based at our 166 Maison, Bond Street. As a Commercial Assistant supporting the Specialist Metier (Watches and Jewellery and Maison), you will be a key contact for the Maison, ensuring smooth running of the commercial sales administration linked to the activity of the Specialist division, whilst respecting the Hermès spirit of service and quality.
Key Responsibilities
- Support the Sales team in the management of all customer orders for the fashion division, including tracking goods through to delivery to the client, collaborating with the Retail Merchandising team, and monitoring all Runway/Resees orders.
- Provide support to the Sales Teams during VIC appointments, including submitting transfer requests, proposing available stock relative to known levels or current sell‑through rate, locating merchandise, retrieving stock in store, and supporting shop floor replenishment.
- Support Sales team in following up on RDI/CDI’s.
- Assist in maintaining visual merchandising standards for the Metier to meet company expectations.
- Participate in store inventory, cycle counts, and manual counts.
- Work across multiple floors and product category areas to support client and sales team requests and monitor business performance, including sell‑through and turnover.
- Share feedback from reports with the wider team (sales, product offers, etc.) and support client‑related administrative tasks that free up the sales team for client interaction.
- Maintain awareness of key clients for the Fashion part of the business and ensure continuity of strong relationships without missed opportunities.
- Display flexibility, adaptability and integrity to support business needs and all operational duties as required.
- Collaborate with all other departments, focusing on strong communication, transparency and enhancing team knowledge on the fashion metier, its performance and potential opportunities.
- Assist with any client‑related requests as directed by the Deputy Director – Fashion Metiers.
- Support daily operations by reviewing running daily targets and tracking per‑métier (e.g. Jewellery, Watches, Art of Living, etc.).
- Assist with novelty alerts, including informing the team of imminent deliveries, aligning the training calendar with launch dates, and creating/sharing materials such as product sheets, storytelling content, price lists, and visuals to be uploaded to a centralised digital folder before launch or delivery.
- Ensure the care of the product environment, including packaging, warranty cards, GIA certificates, and replenishment tools (e.g. gloves, tweezers, sizing kits).
- Manage client orders with precision and build/maintain excellent relationships with all stakeholders (clients, merchandising team, and representatives of each métier).
- Identify flaws in orders and adjust processes to support the wider team.
- Follow up on client reservations or product orders.
- Provide pre‑buy recommendations based on CDI results and offer product performance feedback that may not be captured on Cegid.
Profile
- Proven experience in an administration or sales role within a luxury retail environment.
- Strong administrative skills, comfortable working with numbers and reports.
- Experience managing stock and stock‑related queries.
- Client‑experience skills and ability to offer exceptional service.
- Strong communication and collaboration skills.
- High‑quality service orientation and commercial awareness.
- Proactive use of initiative, reactive and solution‑oriented mindset, with continuous improvement focus.
- Analytical skills.
- Good command of Microsoft Office, specifically Excel.
- Preferable experience with Watches and Jewellery or Homewear.
Commercial Assistant - Specialist (12 Month FTC) employer: Hermès
Contact Detail:
Hermès Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Assistant - Specialist (12 Month FTC)
✨Tip Number 1
Get to know the company inside out! Research Hermès, their values, and their products. This way, when you chat with them, you can show off your knowledge and passion for the brand, which is super important in a luxury retail environment.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. This could give you insider info that sets you apart from other candidates.
✨Tip Number 3
Prepare for the interview by practising common questions related to sales and customer service. Think about how you can demonstrate your administrative skills and client experience. We want to see how you can bring that exceptional service to the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Hermès family. Good luck!
We think you need these skills to ace Commercial Assistant - Specialist (12 Month FTC)
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury retail shine through! We want to see how your experience aligns with the Hermès spirit of service and quality. Share specific examples that highlight your passion for the industry.
Be Detail-Oriented: As a Commercial Assistant, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who can manage client orders with precision, so show us you can do the same in your written application!
Highlight Your Team Spirit: Collaboration is at the heart of our Sales Supporting Team. In your application, emphasise your ability to work well with others and support various departments. Share experiences where you've successfully communicated and collaborated with teams.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific responsibilities and skills mentioned in the job description. We love seeing candidates who take the time to connect their experience with what we’re looking for.
How to prepare for a job interview at Hermès
✨Know Your Stuff
Before the interview, make sure you’re familiar with Hermès and its luxury offerings, especially in Watches and Jewellery. Research their latest collections and understand their brand ethos. This will help you demonstrate your passion for the role and the company.
✨Showcase Your Skills
Prepare to discuss your previous experience in administration or sales, particularly in a luxury retail environment. Be ready to provide specific examples of how you've managed stock, handled client orders, or improved processes. This will show that you have the practical skills needed for the Commercial Assistant role.
✨Emphasise Teamwork
Since this role involves collaboration across various departments, be prepared to talk about your teamwork experiences. Share examples of how you’ve effectively communicated and worked with others to achieve common goals, especially in high-pressure situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.