At a Glance
- Tasks: Welcome customers with warmth, manage their journey, and ensure top-notch service.
- Company: Join Hermes, a luxury brand known for exceptional customer experiences.
- Benefits: Gain valuable experience in a dynamic environment with a focus on personal growth.
- Other info: Opportunity to work in a high-pressure environment while building relationships in Mayfair.
- Why this job: Be the face of Hermes and create memorable first impressions for customers.
- Qualifications: Experience in customer service, strong communication skills, and a positive attitude.
The predicted salary is between 31500 - 38500 £ per year.
First impressions are very important, especially here at Hermes, it’s therefore essential that our greeter provides the first welcome in a warm and sincere manner, maintaining a positive and professional attitude, is highly efficient and courteous, ensuring customer service levels are kept to a very high standard at all times, ensuring their journey begins seamless and in line with our standards.
- Enhance the Flow of the Customer Journey
- Greet customers when they enter the store and give a positive first impression
- Engage with customers on the floor and introduce to the relevant team member
- Plan appointments & coordinate the agenda of the day and personally welcome customers
- Ensure sales & service team take breaks at the right time and ask for additional support on the floor when necessary
- To send an email when necessary about a customer to team members, alerting them of the topic
- Support in Leather Department
- Welcome customers
- Reassure customers and answer first questions
- Manage waiting time appropriately
- When possible, offer a seat / offer, prepare and serve refreshments/teas/coffees for customers
- Handover to sales & service team to neighbouring Metiers, ensuring the customer is directed to the right location
- Concierge
- Be curious about what happens in Mayfair and London to share with the team and customers
- Recommendations for hotels, restaurants, afternoon teas, exhibitions close to the store
- Foster relationships with concierge personnel at neighbouring key Hotels
- Ensure that all elements of service are available in store and proposed to customers (umbrellas, etc.)
- Refreshments
- Offer, prepare and serve refreshments/teas/coffees for customers
- Manage porcelain & glass wear orders according to needs
- Coordinate orders of refreshments/teas/coffees/napkins etc. with the Administration Manager
- Support to prepare a light lunch for VIP customers during a private appointment
- Feedback
- Identify areas of improvement and share ideas
- Share best practices to the team
- Inform management about potential customer complaints
- Inform management or team about potential customers
- Standards
- Contribute to ensure excellent standards in store at all time, along with the sales & service team
- Demonstrate excellent communication skills – both verbal or written.
- Maintain store standards and become familiar with daily procedures.
- Adherence and upholding of House procedures.
- Become acquainted with all metiers.
About You
- Previous experience working in a role that centers around Client Experience and journey
- Mature customer service focus
- Independence & assertiveness
- Problem solving & resilience
- An enthusiastic attitude
- Good interpersonal skills
- Reliability and flexibility
- Personable & confident
- Attention to detail
- Team player
- Dynamic and able to work in a high-pressure environment
- Impeccable personal presentation
- #J-18808-Ljbffr
Client Host (6 month FTC) employer: Hermès
At Evri Group, we pride ourselves on being the UK’s premier parcel delivery business, offering a dynamic and inclusive work environment where every Warehouse Operative plays a crucial role in our success. With a commitment to employee growth, we provide ample opportunities for career progression, including pathways to management and driving roles, alongside generous benefits such as 28 days of annual leave and flexible perks. Join us in a culture that values teamwork, innovation, and diversity, and be part of a team that truly makes a difference in the logistics industry.
