Client Host

We’re looking for passionate, reliable, and energetic Client Hosts to join our team at Bond St store. If you have a natural flair for delivering exceptional service — especially in a fast‑paced, dynamic environment — we’d love to hear from you. We have several opportunities available, including both permanent and fixed‑term contracts. Some roles offer an immediate start, while others begin in Spring/Summer 2026.

Key Responsibilities

Enhance the Flow of the Customer Journey

• Greet customers when they enter the store and give a positive first impression
• Engage with customers on the floor and introduce to the relevant team member
• Plan appointments & coordinate the agenda of the day and personally welcome customers
• Ensure sales & service team take breaks at the right time and ask for additional support on the floor when necessary
• Send an email when necessary about a customer to team members, alerting them of the topic

Support in Leather Department

• Welcome customers
• Reassure customers and answer first questions
• Manage waiting time appropriately
• When possible, offer a seat / offer, prepare and serve refreshments/teas/coffees for customers
• Handover to sales & service team to neighbouring Metiers, ensuring the customer is directed to the right location

Concierge

• Be curious about what happens in Mayfair and London to share with the team and customers
• Recommendations for hotels, restaurants, afternoon teas, exhibitions close to the store
• Foster relationships with concierge personnel at neighbouring key Hotels
• Ensure that all elements of service are available in store and proposed to customers (umbrellas, etc.)

Refreshments

• Offer, prepare and serve refreshments/teas/coffees for customers
• Manage porcelain & glass wear orders according to needs
• Coordinate orders of refreshments/teas/coffees/napkins etc. with the Administration Manager
• Support to prepare a light lunch for VIP customers during a private appointment

Feedback

• Identify areas of improvement and share ideas
• Share best practices to the team
• Inform management about potential customer complaints
• Inform management or team about potential customers

Standards

• Contribute to ensure excellent standards in store at all time, along with the sales & service team
• Demonstrate excellent communication skills – both verbal or written.
• Maintain store standards and become familiar with daily procedures.
• Adherence and upholding of House procedures.
• Become acquainted with all métiers

Competencies

• Excellent customer service skills
• An enthusiastic attitude
• Good interpersonal skills
• Reliability and flexibility
• Personable & confident
• Attention to detail
• Team player
• Dynamic and able to work in a high‑pressure environment
• Impeccable personal presentation

Please Note: You must hold a valid visa allowing you to work full time for the entire duration of employment, in line with the new immigration rules within the UK.

Job responsibilities and functions are not limited to the above. We as Hermès employees must always ensure that all functions of our position are represented with the highest level of professionalism.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Design, Art/Creative, and Information Technology

Industries

• Retail Luxury Goods and Jewelry

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