At a Glance
- Tasks: Provide exceptional service and manage transactions at Hermès.
- Company: Join the iconic luxury brand, Hermès, at Harrods.
- Benefits: Gain experience in a prestigious environment with potential for growth.
- Other info: Dynamic role with opportunities to learn and develop in luxury retail.
- Why this job: Be part of a team that values excellence and customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 20790 - 25410 £ per year.
We are recruiting for a Cashier to join our Harrods Team on a fixed term contract until August 2026. As a Cashier, you will provide exceptional service to our clients and support the sales team in accommodating all client requests at the point of sale, in accordance with Hermès rules and regulations. You will produce work of high quality, ensuring the accuracy of all transactions (including receipts, CRM, correct coding, payments and client verification).
Key Responsibilities
- Till Management
- Organise and ensure the till area is clean, tidy and adequately stocked up at all times to support the sales team (e.g. bags, boxes, note cards, ribbon, stationery etc).
- Ensure merchandise is handled with care and consideration.
- Process transactions including sales, exchanges and refunds (exceptional transactions will be restricted to advised limits).
- Ensure accurate processing at the point of sale, including correct prices, code references, payments and customer details.
- Ensure that sales are linked through to the accurate customer and that new customers are recorded onto EUDO.
- Be responsible for opening and closing the till including: (1) previous day’s banking and reconciliation, (2) end of day cashing up and reconciliation and (3) preparing cash for deposit and safe storage.
- Ensure Cegid reporting is accurate and reported to head office by deadlines.
- Manage the processing and filing of all documentation relating to your responsibilities.
- Communicate all sales and cash control issues with your line manager and/or store manager.
- Work closely with the store administrator to follow up on negative stock from sales processing.
- Customer Service & Communication
- Consistently provide high levels of service to clients that directly mirror the expectations of all Hermès employees. This includes prompt and friendly greeting, offering to assist and answer questions.
- Convey the Hermès culture and values and handle difficult situations with grace, compassion and composure.
- Maintain a professional approach and demeanour in keeping with Hermès standards.
- Participate in store meetings and actively contribute to achieving the store’s target and represent a positive approach as a team.
- Work effectively and efficiently within the team, sharing ideas and contributing to a positive morale.
- Develop and maintain good and constant communication with your line manager and/or store manager.
- Respect your team and the customer by being articulate, immaculate, and punctual at all times.
- Training
- Train any new members of staff to be able to use the till and to make sure that the point of sale operates well during any cashier absence.
- Successfully complete and participate in any training provided.
- Other
- Support the sales team by providing information on stock searches.
- Work closely with the IT Administrator at head office to assist in reporting and improving any Cegid issues.
- Adhere at all times to the dress code, grooming and conduct guidelines as specified in Hermès.
- Ensure absolute confidentiality of the Company’s commercial activities and internal affairs at all times.
Key Competencies
- Prior experience in a Sales, Customer Service or Client facing role
- Experience in using an EPOS system, processing transactions and reconciliation
- Strong numerical skills
- Able to deliver a high touch level of service in a Luxury environment
- Organised, flexible and reliable
- Excellent communication skills
- Good IT Skills: EPOS system, Lotus Notes, Microsoft Office, Windows etc
- Good team player with capacity to work autonomously
- Professional with the ability to work efficiently and accurately
Cashier in London employer: Hermès
At Evri Group, we pride ourselves on being the UK’s premier parcel delivery business, offering a dynamic and inclusive work environment where every Warehouse Operative plays a crucial role in our success. With a commitment to employee growth, we provide ample opportunities for career progression, including pathways to management and driving roles, alongside generous benefits such as 28 days of annual leave and flexible perks. Join us in a culture that values teamwork, innovation, and diversity, and be part of a team that truly makes a difference in the logistics industry.
StudySmarter Expert Advice🤫
We think this is how you could land Cashier in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Hermès, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Hermès!
We think you need these skills to ace Cashier in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Hermès, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Hermès and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Hermès that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Hermès
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
