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For Companies At a Glance
- Tasks: Lead a dynamic team to drive sales and deliver exceptional customer experiences.
- Company: Join Hermès, a luxury brand known for its expertise and bespoke service in beauty and fragrance.
- Benefits: Enjoy a vibrant work environment with opportunities for personal growth and development.
- Why this job: Be part of a prestigious brand, making an impact while working in a high-profile retail setting.
- Qualifications: Experience in managing beauty teams, strong communication skills, and a results-driven mindset required.
- Other info: Ideal for those passionate about luxury retail and eager to develop their leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity has arisen for an experienced Business Manager to join our high profile perfume and beauty Counter in Selfridges London. Reporting in to the Regional Sales Manager for London & South, the Business Manager is responsible for leading a team of four and driving optimal performance for the Counter.
PURPOSE OF THE ROLE
To deliver the retail sales targets, and KPIs set out through strong leadership, leading by your own example, motivating your store team to promote Hermès, implementing local service initiatives and marketing activity to engage customers and building a healthy customer database. To build and maintain strong relationships with store management and partner retail colleagues to gain support, establish opportunities and achieve targets in line with company expectations. To act as a brand ambassador demonstrating the Hermès pillars of expertise, generosity, simplicity, surprise and bespoke. Ensuring effective communication, behaviour and actions both internally and externally.
MAIN RESPONSIBILITIES
- Deliver exceptional personal and team service levels, reflecting the company guidelines and a bespoke approach.
- Pro-active to feedback from the service excellence programme, acknowledging team success, addressing challenges and creating a clear plan of action to improve results.
- Prepare, implement, and monitor quarterly business plans in line with retail targets, marketing calendars and launches, including specific targets and activations for key launches.
- Ensure strong operational processes are implemented, housekeeping and visual merchandising standards are best in class, reflecting their importance as part of the customer experience.
- Ensure delivery of retail sales targets and KPIs, coaching and developing the team through individual development plans, and providing consistent informal and formal feedback through daily conversations, team briefs, 1-2-1s, monthly catch ups and annual appraisals.
- Delivering strong productivity by headcount, team job satisfaction and tangible growth.
- Effective, collaborative management of team from partner agencies and monitoring of instore sales performance.
- Identify top performers and maintain strong relationships, ensuring a strong talent pool to support key trading periods.
- Respect business budgets for staffing, overtime, POSM supplies, expenses and other expenditure linked to your account or team, ensuring accurate records and management, and review alongside your Regional Manager.
PERSON SPECIFICATION
- Experience in managing beauty consultants and teams, with an empathetic and motivational approach.
- Ability to lead by example and develop effective, high performing teams.
- Results driven and commercially articulate, delivering strong reports which reflect KPIs, productivity, trading conditions, demographic of customers, anecdotal feedback, retail activations, customer recruitment and business building initiatives.
- Ability to be both proactive and reactive as required, with an agile mindset.
- Proven negotiation and influencing skills to gain support from partner retailers and team in delivering business plans and objectives.
- Makeup and fragrance training preferred.
- Strong communication skills - in person, digitally and remotely.
- Ability to define targets and goals with your team, articulate them and review performance with your team.
- Strong organizational skills and ability to flex to the changing business and market needs, with a positive and progressive approach.
- Competent IT skills (Outlook and MS Office).
Business Manager - Selfridges London Counter - Hermès Parfums & Beauté employer: Hermès
Contact Detail:
Hermès Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Manager - Selfridges London Counter - Hermès Parfums & Beauté
✨Tip Number 1
Familiarise yourself with Hermès' brand values and pillars. Understanding their commitment to expertise, generosity, simplicity, surprise, and bespoke service will help you demonstrate your alignment with the brand during interviews.
✨Tip Number 2
Network with current or former employees of Hermès or similar luxury brands. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Business Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in a retail environment. Highlight your ability to motivate staff, drive sales, and implement effective marketing strategies that align with business goals.
✨Tip Number 4
Stay updated on the latest trends in the beauty and fragrance industry. Being knowledgeable about current market conditions and customer preferences will demonstrate your proactive approach and readiness to adapt to changing business needs.
We think you need these skills to ace Business Manager - Selfridges London Counter - Hermès Parfums & Beauté
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams, particularly in the beauty or retail sector. Emphasise your leadership skills and any specific achievements related to sales targets and KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the Hermès brand and your understanding of the luxury market. Mention how your values align with the company's pillars of expertise, generosity, simplicity, surprise, and bespoke service.
Highlight Key Competencies: In your application, clearly outline your key competencies such as team management, results-driven mindset, and strong communication skills. Provide examples of how you've successfully led teams and achieved sales targets in previous roles.
Showcase Your Customer Engagement Strategies: Discuss any innovative customer engagement strategies you have implemented in past roles. Highlight your ability to build relationships with customers and how you plan to enhance the customer experience at the Selfridges London Counter.
How to prepare for a job interview at Hermès
✨Showcase Your Leadership Skills
As a Business Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your empathetic approach and how you’ve driven performance through effective coaching.
✨Understand the Brand
Familiarise yourself with Hermès' values and pillars such as expertise, generosity, and simplicity. Be ready to discuss how you can embody these principles in your role and how they align with your personal work ethic.
✨Prepare for KPI Discussions
Since the role involves delivering retail sales targets and KPIs, come prepared with insights on how you have previously met or exceeded targets. Be ready to discuss specific strategies you used to drive sales and improve team performance.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, both in person and digitally. Think of examples where your communication skills helped resolve issues or fostered collaboration within a team.
