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For Companies At a Glance
- Tasks: Lead a dynamic team to achieve retail sales targets and enhance customer engagement.
- Company: Join the luxury brand Hermès, known for its elegance and innovation.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Other info: Collaborative culture with opportunities for personal growth and industry insights.
- Why this job: Be a brand ambassador and make a real impact in the beauty industry.
- Qualifications: Experience in managing teams and a passion for fragrance and beauty.
The predicted salary is between 30000 - 40000 £ per year.
Remit Deliver the retail sales targets, and KPIs set out through strong leadership, leading by your own example, motivating your store team to promote Hermès, implementing local service initiatives and marketing activity to engage customers and building a healthy customer data base. Build and maintain strong relationships with store management and partner retail colleagues to gain support, establish opportunities and achieve targets in line with company expectations. Act as a brand ambassador demonstrating the Hermès pillars of expertise, generosity, simplicity, surprise and bespoke. Ensuring effective communication, behaviour and actions both internally and externally.
Main Responsibilities
- Exceptional personal and team service levels, reflecting the company guidelines and a bespoke approach.
- Pro‑active to feedback from the service excellence programme, acknowledging team success, addressing challenges and creating a clear plan of action to improve results.
- Prepare, implement, and monitor quarterly business plans in line with retail targets, marketing calendars and launches, including specific targets and activations for key launches.
- Operational processes, housekeeping and visual merchandising standards to be best in class, reflecting their importance as part of the customer experience.
- Ensure delivery of retail sales targets and KPIs, coaching and developing the team through individual development plans, and providing consistent informal and formal feedback through daily conversations, team briefs, 1‑2‑1s, monthly catch ups and annual appraisals.
- Delivering strong productivity by headcount, team job satisfaction and tangible growth.
- Effective, collaborative management of team from partner agencies and monitoring of instore sales performance.
- Identify top performers and maintain strong relationships, ensuring a strong talent pool to support key trading periods.
- Respect business budgets for staffing, overtime, POSM supplies, expenses and other expenditure linked to your account or team, ensuring accurate records and management, and review alongside your Regional Manager.
- Ensure all relevant administration is submitted accurately and in a timely manner as per deadlines given.
- Highlighting opportunities within your store and city to gain new customer acquisition.
- Implement and maintain structured post‑purchase follow up processes to gather feedback and drive customer satisfaction and retention.
Key Competencies/Technical Skills
- Experience in managing fragrance and beauty consultants and teams.
- Ability to lead and develop effective, strong high performing teams.
- Results driven and commercially articulate, able to prepare strong reports which reflect KPIs, productivity, trading conditions, demographic of customers, anecdotal feedback, retail activations, customer recruitment and business building initiatives.
- Ability to be both proactive and reactive as required, with an agile mindset.
- Proven negotiation and influencing skills to gain support from partner retailers and team in delivering business plans and objectives.
- Makeup and fragrance training preferred.
- Strong communication skills - in person, digitally and remotely.
- Ability to define targets and goals with your team, articulate them and review performance with your team.
- Strong organizational skills and ability to flex to the changing business and market needs, with a positive and progressive approach.
- Competent IT skills (Outlook and MS Office).
Profile
- Confident and appropriate communication when liaising with colleagues at all levels.
- Self‑aware and demonstrate a desire to evolve own skill and knowledge.
- Ability to manage frustrations and resolve challenges in an empathetic, considered and time‑sensitive way.
- Generous in sharing information, insights and knowledge, as well as being driven to keep up to date with industry trends.
- Immaculate presentation, reflecting a luxury brand and aspirational grooming.
- One team mentality, contributing to a collaborative, innovative and special Hermes Parfums family.
Business Manager Selfridges Birmingham - Hermès Parfums & Beauté employer: Hermès
Contact Detail:
Hermès Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Manager Selfridges Birmingham - Hermès Parfums & Beauté
✨Tip Number 1
Get to know the company culture before your interview. Research Hermès and their values, especially around customer service and teamwork. This will help you align your answers with what they’re looking for.
✨Tip Number 2
Practice your leadership stories! Think of times when you motivated a team or tackled challenges head-on. Be ready to share these examples during your interview to showcase your skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and might even put in a good word for you. Plus, it shows you’re genuinely interested in the brand.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Business Manager Selfridges Birmingham - Hermès Parfums & Beauté
Some tips for your application 🫡
Show Your Passion for the Brand: When you're writing your application, let your love for Hermès shine through! Talk about why you admire the brand and how you can embody its values like expertise and generosity in your role.
Highlight Your Leadership Skills: Make sure to showcase your experience in leading teams. We want to see how you've motivated others and driven results in previous roles. Use specific examples to illustrate your impact!
Be Results-Driven: Since the role is all about achieving sales targets and KPIs, include any relevant metrics from your past experiences. Show us how you've contributed to business growth and customer satisfaction.
Keep It Professional Yet Personal: While we love a friendly tone, remember that this is a luxury brand. Make sure your application reflects a balance of professionalism and your unique personality. And don’t forget to apply through our website!
How to prepare for a job interview at Hermès
✨Know Your Brand Inside Out
Before the interview, dive deep into Hermès' values and pillars. Understand what expertise, generosity, simplicity, surprise, and bespoke mean in the context of their brand. This will help you demonstrate your alignment with their ethos and show that you're not just a candidate, but a potential brand ambassador.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated your team to achieve targets or improved service levels. Be ready to discuss your approach to coaching and developing team members, as this is crucial for the Business Manager role.
✨Be Results-Driven
Come equipped with specific metrics or KPIs from your previous roles that highlight your success in driving sales and achieving targets. This could include sales growth percentages, customer satisfaction scores, or successful marketing initiatives. Numbers speak volumes, so make sure you have them at your fingertips!
✨Engage with Questions
Prepare thoughtful questions that reflect your understanding of the role and the company. Ask about their current challenges in retail sales or how they measure success in customer engagement. This shows your proactive mindset and genuine interest in contributing to their goals.