At a Glance
- Tasks: Welcome customers, recommend products, and create a unique shopping experience.
- Company: Join the luxury brand Hermès at Selfridges London.
- Benefits: Gain valuable experience in beauty sales and customer service.
- Other info: Dynamic team environment with opportunities to share your expertise.
- Why this job: Be part of a prestigious brand and inspire customers with your passion for beauty.
- Qualifications: Two years in cosmetics sales and a keen interest in beauty and fragrance.
The predicted salary is between 22050 - 26950 £ per year.
PRINCIPAL ACTIVITIES:
- Welcome all customers warmly on the counter.
- Listen attentively to customers’ requirements in order to recommend the most suitable products.
- Inspire customers to dream by introducing them to our products.
- Sell our products with enthusiasm and deliver the highest quality after-sales service in order to retain customers and encourage return visits.
- Demonstrate an excellent knowledge of the house’s products and achieve additional sales alongside the product(s) initially chosen by the customer wherever possible.
GENERAL DUTIES:
- Maintain the counter to a high standard, contribute to essential sales tasks and ensure customers enjoy a unique experience (cleanliness, supplies, inventory, labelling).
- Put in place point-of-sale promotional events and use the materials according to the guidelines supplied by the operational marketing department.
- Share your skills and expertise with other ambassadors, Hermès Beauty Experts and the wider Head Office team.
Education and/or work experience:
- At least two years’ successful experience in a cosmetics sales post for a well-known quality house or retailer.
Expertise:
- You must demonstrate a keen interest in the world of beauty and fragrance and have a good knowledge of at least one area in the sector (fragrance, skincare, makeup).
- Fluent English, and additional languages would be advantageous.
Personal and environmental presentation:
- Ensure close attention is paid to the cleanliness and tidiness of the sales space.
- Ensure you are always highly presentable.
- Being in direct contact with our customers, you are enthusiastic and have engaging interpersonal skills.
- Have an excellent way with words and narration and enjoy evoking imagery for customers through stories and anecdotes.
- With a strong sense of service, you are particularly aware of the needs of people around you and demonstrate empathy and openness.
- Enjoy a challenge and thrive in a sales environment.
- Possess a strong team spirit and share your experiences and expertise with enthusiasm.
- Are passionate about art and fashion.
- Have a good awareness of colour matching.
Brand Ambassador 12 month FTC- Selfridges London - Hermès Parfums & Beauté employer: Hermès Paris
John Lobb is an exceptional employer, offering a unique opportunity to work in a prestigious luxury retail environment on Jermyn Street, London. With a strong focus on craftsmanship and customer experience, employees benefit from a supportive team culture, opportunities for personal growth, and the chance to represent a brand with a rich heritage. Joining our close-knit community means being part of a dynamic team dedicated to excellence and innovation in the world of luxury footwear.
We think you need these skills to ace Brand Ambassador 12 month FTC- Selfridges London - Hermès Parfums & Beauté
Customer Service Skills
Sales Skills
Product Knowledge
Interpersonal Skills
Communication Skills
Attention to Detail
Teamwork
