At a Glance
- Tasks: Welcome customers, recommend products, and create a unique shopping experience.
- Company: Join the luxury brand Hermès at Selfridges London.
- Benefits: Gain valuable experience in beauty sales and customer service.
- Other info: Dynamic team environment with opportunities to share your expertise.
- Why this job: Be part of a prestigious brand and inspire customers with your passion for beauty.
- Qualifications: Two years in cosmetics sales and a keen interest in beauty and fragrance.
The predicted salary is between 22050 - 26950 £ per year.
PRINCIPAL ACTIVITIES:
- Welcome all customers warmly on the counter.
- Listen attentively to customers’ requirements in order to recommend the most suitable products.
- Inspire customers to dream by introducing them to our products.
- Sell our products with enthusiasm and deliver the highest quality after-sales service in order to retain customers and encourage return visits.
- Demonstrate an excellent knowledge of the house’s products and achieve additional sales alongside the product(s) initially chosen by the customer wherever possible.
GENERAL DUTIES:
- Maintain the counter to a high standard, contribute to essential sales tasks and ensure customers enjoy a unique experience (cleanliness, supplies, inventory, labelling).
- Put in place point-of-sale promotional events and use the materials according to the guidelines supplied by the operational marketing department.
- Share your skills and expertise with other ambassadors, Hermès Beauty Experts and the wider Head Office team.
Education and/or work experience:
- At least two years’ successful experience in a cosmetics sales post for a well-known quality house or retailer.
Expertise:
- You must demonstrate a keen interest in the world of beauty and fragrance and have a good knowledge of at least one area in the sector (fragrance, skincare, makeup).
- Fluent English, and additional languages would be advantageous.
Personal and environmental presentation:
- Ensure close attention is paid to the cleanliness and tidiness of the sales space.
- Ensure you are always highly presentable.
- Being in direct contact with our customers, you are enthusiastic and have engaging interpersonal skills.
- Have an excellent way with words and narration and enjoy evoking imagery for customers through stories and anecdotes.
- With a strong sense of service, you are particularly aware of the needs of people around you and demonstrate empathy and openness.
- Enjoy a challenge and thrive in a sales environment.
- Possess a strong team spirit and share your experiences and expertise with enthusiasm.
- Are passionate about art and fashion.
- Have a good awareness of colour matching.
Brand Ambassador 12 month FTC- Selfridges London - Hermès Parfums & Beauté employer: HERMES MAROQUINERIE-SELLERIE (HMS)
At HERMES MAROQUINERIE-SELLERIE, we pride ourselves on being an exceptional employer that values creativity and passion in the luxury beauty sector. Our vibrant work culture fosters collaboration and personal growth, offering extensive training and development opportunities to help you excel as a Cosmetics Sales Ambassador. Located in a prestigious area, we provide a unique environment where you can thrive while delivering an unparalleled shopping experience to our discerning clientele.
Contact Details:
HERMES MAROQUINERIE-SELLERIE (HMS) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Brand Ambassador 12 month FTC- Selfridges London - Hermès Parfums & Beauté
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Brand Ambassador 12 month FTC- Selfridges London - Hermès Parfums & Beauté
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to HERMES MAROQUINERIE-SELLERIE (HMS):Don’t forget to personalise your application for HERMES MAROQUINERIE-SELLERIE (HMS)! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at HERMES MAROQUINERIE-SELLERIE (HMS)
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that HERMES MAROQUINERIE-SELLERIE (HMS) offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at HERMES MAROQUINERIE-SELLERIE (HMS) and contribute positively during your temporary stint.
