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For Companies At a Glance
- Tasks: Engage customers with Hermès fragrances and beauty products while providing exceptional service.
- Company: Join the prestigious Hermès team at Selfridges and Harrods.
- Benefits: Gain valuable experience in luxury retail and enhance your sales skills.
- Why this job: Be part of a dynamic brand, inspiring customers with luxury beauty experiences.
- Qualifications: Two years in cosmetics sales and a passion for beauty products.
- Other info: Fast-paced environment with opportunities to grow and learn from industry experts.
The predicted salary is between 30000 - 42000 £ per year.
Overview
An exciting opportunity has arisen for an experienced Brand Ambassador to join the Hermès Fragrance & Beauty team in a dual site/mobile capacity across Selfridges London and Harrods Counters on a nine-month fixed-term contract. This position reports to the Counter Business Managers in both Selfridges and Harrods, and will advise on and sell the house\’s fragrance and cosmetics products with enthusiasm to an international clientele. Hermès Parfums ranges and Beauty line is growing. In this context you will be responsible for promoting our olfactory creations and introducing customers to Hermès\’ Beauty range.
Principal Activities / Responsibilities
- Greet all customers warmly on the store floor
- Listen attentively to customers\’ requirements, provide a quality service and advice to help them make their choices
- Inspire customers to dream by introducing them to our products
- Sell our cosmetics products with enthusiasm and deliver the highest quality after-sales service in order to retain customers
- Demonstrate an excellent knowledge of the house\’s products and will achieve additional sales alongside the product(s) initially chosen by the customer
General Duties
- Keep the counter tidy and clean, contribute to essential sales tasks and ensure customers enjoy a unique experience (cleanliness, supplies, inventory, labelling)
- Put in place point-of-sale promotional events and use the materials according to the guidelines supplied by the operational marketing department
- Share your skills and expertise with other ambassadors, Hermès Beauty Experts and Head Office
Qualifications & Expertise
- You have at least two years\’ higher education in cosmetics sales
- You have at least two years\’ successful experience in a cosmetics sales post for a well-known quality house or retailer
- Expertise: You must demonstrate a keen interest in cosmetics products and have a good knowledge of at least one area in the sector (fragrance, skincare, makeup)
- Fluent English
Personal & Environmental Presentation
- Pay close attention to the cleanliness and tidiness of the sales space
- Ensure you are always highly presentable
- Ensure an enthusiastic approach and have engaging interpersonal skills
- Have an excellent way with words and narration and enjoy evoking imagery for customers through stories and anecdotes
- With a strong sense of service, you are particularly aware of the needs of people around you and demonstrate empathy and openness
- Enjoy a challenge and thrive in a fast paced sales environment
- Possess a strong team spirit and share your experiences and expertise with enthusiasm
- Have a good awareness of colour and make up application techniques
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Mobile Brand Ambassador Selfridges W1 & Harrods - Hermès Parfums & Beauté FTC employer: Hermès International
Contact Detail:
Hermès International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Brand Ambassador Selfridges W1 & Harrods - Hermès Parfums & Beauté FTC
✨Tip Number 1
Get to know the brand inside out! Before you step into that interview, make sure you’re clued up on Hermès' fragrance and beauty products. This will not only help you answer questions confidently but also show your genuine passion for the brand.
✨Tip Number 2
Practice your sales pitch! Think about how you would introduce customers to Hermès' products. Role-play with a friend or in front of the mirror to nail that enthusiastic delivery. Remember, it’s all about inspiring customers to dream!
✨Tip Number 3
Show off your interpersonal skills! During interviews, be ready to share examples of how you've connected with customers in the past. Highlight your ability to listen and provide tailored advice – that’s what makes a great Brand Ambassador!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Mobile Brand Ambassador Selfridges W1 & Harrods - Hermès Parfums & Beauté FTC
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your enthusiasm for cosmetics and fragrances shine through. Share your experiences and what excites you about the beauty industry. We want to see that you’re not just applying for a job, but that you genuinely love what you do!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your relevant experience in cosmetics sales and any specific knowledge you have about Hermès products. We appreciate when candidates take the time to connect their skills with our needs.
Be Personable and Engaging: Your written application is your first chance to show us your personality. Use a friendly tone and don’t be afraid to inject a bit of your character into your writing. Remember, we’re looking for someone who can inspire customers and create memorable experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us that you’re proactive and keen to join our team at Hermès!
How to prepare for a job interview at Hermès International
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Hermès' fragrance and beauty products. Familiarise yourself with their key features, benefits, and any recent launches. This knowledge will not only impress your interviewers but also help you answer questions confidently.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences in detail. Think of specific examples where you exceeded sales targets or provided exceptional customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Demonstrate Your Passion for Beauty
Express your enthusiasm for cosmetics and fragrances during the interview. Share personal anecdotes about how you got into the beauty industry and what excites you about working with Hermès. This will show your genuine interest and help you connect with the interviewers.
✨Practice Engaging Customer Interactions
Since the role involves interacting with an international clientele, practice how you would greet and engage customers. Role-play scenarios where you introduce products and handle customer queries. This will help you feel more comfortable and natural during the actual interview.
