At a Glance
- Tasks: Guide clients through the fragrance universe with warmth and expertise, creating memorable experiences.
- Company: Join a prestigious luxury brand known for its creativity and heritage.
- Benefits: Competitive pay, training opportunities, and a chance to work in a vibrant environment.
- Other info: Collaborative team culture with opportunities for personal and professional development.
- Why this job: Be a key ambassador for fragrance, shaping client journeys and driving business growth.
- Qualifications: Passion for beauty, experience in luxury retail, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Guiding clients through the Fragrance universe with warmth, confidence, and refinement, you offer expertise that inspires, reassures, and empowers.
You act as a key ambassador of the Fragrance Métier within the flagship, shaping how it is experienced across the wider Maison.
Beyond individual client moments, you are a connector; actively seeking opportunities to intertwine Fragrance across all metiers within of the store.
Through collaboration, storytelling, and innovation, you will drive new business opportunities, curate engaging activations, and elevate the presence of Fragrance within every client journey.
As a custodian of the Fragrance craft, you foster long‑term relationships, elevate team capability, and ensure every interaction reflects the creativity, expertise, and heritage of Hermès.
- Client Engagement & Expertise
- Act as the primary in‑store expert for Fragrance, delivering elevated, bespoke consultations tailored to each client.
- Allowing time for scent discovery.
- Combining know‑how and knowing how to sell within the product range.
- Demonstrate advanced technical expertise in fragrance profiling and layering.
- Translate product knowledge into compelling storytelling, connecting products to client identity, lifestyle, and emotion.
- Build authentic, long‑term client relationships through personalised follow‑up and clienteling.
- Partner with the client experience and metier teams to create seamless, elevated cross‑category client experiences.
- Business development & Activation
- Drive the fragrance business through proactive identification of new opportunities within the Maison.
- Provide critical support fragrance activations, animations, and client experiences aligned with the house priorities and commercial goals.
- Work closely with the Client Development Manager to identify new opportunities to expand the Fragrance business.
- Represent the Maison at key external events, brand moments, and client experiences, delivering expertise, artistry, and storytelling.
- Serve as a mentor and coach to colleagues, elevating fragrance knowledge and service standards across the Maison.
- Support and deliver engaging training sessions on fragrance product launches, and selling ceremonies.
- Strong training and transmission skills: able to share knowledge, demonstrate techniques, animate in‑store training, and lead exclusive moments with clients.
- Translate technical and artistic expertise into accessible, inspiring content for both clients and teams.
- Stay current with industry trends, innovations, and competitor activity within fragrance.
- Partner with the Training and Culture Manager and Hermès GBP - to structure and deliver training plans aligned with commercial priorities and product focus.
- Working closely alongside the metier manager.
- Collaboration & Business Insight
- Provide feedback to leadership and merchandising teams on client preferences, product performance, and emerging opportunities.
- Act on occasions to support events and special occasions in other stores bringing expertise.
- Influence assortment and strategy through meaningful client insights and awareness.
- Support in‑store activations and events, ensuring a consistently elevated and immersive client experience.
- Work collaboratively across all divisions to support client appointments and strengthen the overall Maison offering.
- Operational & Technical Excellence
- Act as the go‑to expert for product knowledge and client needs.
- Strong attention to detail, ensuring perfect hygiene and cleanliness of the make up and fragrance area.
- Support teams in handling client queries, objections, and tailored product recommendations.
- Ensure effective use and understanding of tools, products, and resources across the team.
- Proven experience in Beauty (Fragrance) within a luxury retail or premium environment.
- Advanced technical expertise of fragrance families, olfactive profiling, and makeup artistry techniques.
- High level of precision and consistency in makeup application across different looks and client profiles.
- Strong understanding of skin types and personalised beauty consultation.
- Strong beauty culture and artistic sensitivity (color, fashion, art, culture).
- Well‑developed sense of image, style, and aesthetic codes.
- Experience working with high‑value clientele in a relationship‑led, service‑driven environment.
- Experience supporting external events such as fashion shows, VIP guests, PR events, etc.
- Demonstrated ability to translate technical knowledge into engaging and inspiring client experiences.
- Experience in coaching, mentoring, or training teams.
Who you are
- Passionate about Beauty, with a deep love for fragrance, makeup, and client experience.
- Warm, polished, and refined, with a natural ability to build genuine human connections.
- Strong knowledge of competitors: key brands, iconic products and new launches.
- Active interest in makeup and beauty trends (social media, fashion shows, industry news).
- Genuine interest in beauty, art, colour, architecture, exhibitions and culture.
- Entrepreneurial and proactive, with a strong sense of ownership for driving business opportunities.
- A natural collaborator who thrives on connecting people, ideas, and departments.
- Discreet and trustworthy, valuing long‑term relationships over transactional selling.
- A skilled storyteller, able to bring products to life through emotion, artistry, and expertise.
- Organised and forward‑thinking, with the ability to plan and execute a calendar of activities.
- Team‑oriented, generous with knowledge, and committed to elevating others.
Qualifications & Certification
- Professional makeup artistry certification and/or fragrance accreditation from an ethetics or make‑up school.
- Experience in hosting events, masterclasses, or client activations.
- Established network within the beauty industry.
- Strong awareness of luxury beauty trends, innovation, and client expectations.
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StudySmarter Expert Advice🤫
We think this is how you could land Fragrance Expert (6 month FTC) in London
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Fragrance Expert (6 month FTC) in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Hermès International:Don’t forget to personalise your application for Hermès International! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Hermès International
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Hermès International offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Hermès International and contribute positively during your temporary stint.
