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- Tasks: Cultivate client relationships and enhance the client journey through strategic initiatives.
- Company: Join Hermès, a prestigious luxury brand with a rich heritage.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Make a real impact by creating exceptional client experiences and fostering loyalty.
- Qualifications: Experience in client development and strong analytical skills required.
- Other info: Collaborative culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
The Client Development Manager plays a pivotal role in cultivating a culture of client excellence within the Maison. Supporting the team to craft genuine relationships, localised engagement, and exceptional service. Working closely with the Directors and team within the Maison and in close collaboration with the Head Office Client Experience (CX) team, this role will enhance our client journey through strategic client development management initiatives such as bespoke events, service touchpoints, and team development, ensuring alignment with the GB CX strategy.
A key focus of the role is on analysis, reporting, and strategic insight, enabling us to leverage client data and behavioural trends to identify opportunities whilst refining our engagement strategies and driving sustainable growth. The Client Development Manager works to develop deeper client knowledge, enhance the quality of client data, and identify relationships requiring attention or reactivation, ensuring each client is understood and valued. Sharing this knowledge with wider teams supports making decisions that will create a wonderful client journey.
This role requires both analytical acumen and a strong ability to coach, inspire, and transmit best practices in client relationship building. The Client Development Manager will also oversee client segmentation and capture strategies, ensuring the Maison continues to foster long-term loyalty and commercial performance through a personalised, data-driven, and human approach.
Key Responsibilities- Client Culture & Engagement: To create a culture of nurturing our clients by sharing the meaning of this with the wider teams and educating on how this can create a positive impact and allow us to foster genuine and long-term relationships. Act as an ambassador of client excellence, championing the adoption and impact of client management tools. Support the wider team with driving initiatives to develop relationships and create special moments for our clients. Encourage the team by recognising, celebrating, and sharing examples of exceptional service within the Maison.
- Strategy & Analysis: Work with our Head Office team to understand the data we are gathering and how we can translate this into client development strategies. Create client segmentations and build understandings on the best ways to nurture in a bespoke way. Develop and implement client development initiatives for key segments in partnership with the relevant directors and teams within the Maison and Head Office. Collaborate closely with the Head Office CX team to align Maison actions and initiatives with the GB CX strategy. Analyse client behaviour and data to identify opportunities, deepen client knowledge, and improve data quality. Monitor and report on client initiatives, segmentation, and capture rates to drive growth and retention while ensuring data compliance. Identify relationships requiring attention or reactivation to maintain engagement and loyalty. Be responsible for a calendar of events and notable moments with our clients, to support the wider team with creating bespoke and unique moments where appropriate.
- Engagement & Experience: Collaborate and have regular meetings with the Sales & Service teams to understand client needs, coach on relationship-building, and enhance the client journey. Partner with Client Experience and Corporate teams to deliver bespoke, locally relevant, and international client experiences. Create ideas for initiatives that we could implement to create special moments for our cherished clients. Support outreach during key moments and events, ensuring a personalised and meaningful approach throughout our client touchpoints. Contribute to the organisation of client events, including invitations, outreach, RSVPs, and logistics. Manage and support the resolution of client feedback, ensuring timely, empathetic, and brand-aligned responses that strengthen trust and satisfaction.
- Team Development & Collaboration: Partner with Talent Development to identify training needs and enhance selling ceremonies and client engagement practices. Provide coaching and guidance to teams on clienteling and data capture. Support effective client allocation and manage the client services budget to optimise relationship development initiatives.
About You: You bring proven experience in client development or relationship management, ideally within a luxury or client-focused environment. Analytical and insightful, you identify opportunities through data and transform them into meaningful client strategies that align with the GB Client Experience vision. A true team player, you collaborate naturally — guiding, supporting, and inspiring others to elevate the client experience. You are recognised for your ability to transmit knowledge, build trust, and foster a culture of excellence. Organised, precise, and adaptable, you balance strategy and execution with ease. You possess exceptional communication and relationship-building skills, a strong understanding of service excellence, and the agility to thrive in a dynamic environment. Proficient in Microsoft Office Suite and comfortable with client management tools, you combine analytical rigor with a human touch — embodying the Hermès spirit of craftsmanship, curiosity, and care.
Client Development Manager in London employer: Hermès International
Contact Detail:
Hermès International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Development Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their client engagement strategies and think about how you can contribute. Tailor your responses to show how your experience aligns with their goals.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive client relationships in the past. Bring examples of how you've identified opportunities and improved client experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team and contributing to our client excellence culture.
We think you need these skills to ace Client Development Manager in London
Some tips for your application 🫡
Show Your Passion for Client Excellence: When writing your application, let your enthusiasm for client excellence shine through. Share specific examples of how you've built genuine relationships and delivered exceptional service in your previous roles. We want to see that you truly care about creating a wonderful client journey!
Be Data-Driven: Since this role involves a lot of analysis and strategic insight, make sure to highlight your analytical skills. Talk about how you've used data to identify opportunities and improve client engagement strategies. We love seeing candidates who can turn numbers into meaningful actions!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. Show us how your experience aligns with our needs, especially in client development and relationship management.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets the attention it deserves. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Hermès International
✨Know Your Client Development Strategies
Before the interview, brush up on various client development strategies and how they can be applied in a luxury environment. Be ready to discuss specific examples of how you've used data to enhance client relationships or drive engagement.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical acumen by discussing past experiences where you’ve successfully analysed client data to identify trends or opportunities. Bring along any relevant metrics or reports that highlight your impact on client engagement.
✨Emphasise Team Collaboration
This role requires a strong team player, so be sure to share examples of how you've collaborated with others to improve client experiences. Highlight any coaching or mentoring you've done to inspire your colleagues in client relationship building.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in client management. Think about potential challenges you might face in this role and how you would address them, especially in creating bespoke client experiences.