At a Glance
- Tasks: Welcome customers and manage their repair needs with exceptional service.
- Company: Join the iconic Hermès team at our new Maison on New Bond Street.
- Benefits: Enjoy a vibrant work environment and opportunities for personal growth.
- Other info: Work closely with skilled craftsmen and learn about luxury products.
- Why this job: Be the face of luxury service and make a difference in customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
We are recruiting for an Aftercare Ambassador to join our new Maison, 166 New Bond Street.
Role Mission
This role is responsible for welcoming customers, taking repairs and proposing personalized and satisfactory solutions, while guaranteeing the best possible service. The Aftercare Ambassador is responsible for receiving and overseeing Hermès customer-owned merchandise (COM) across all metiers. In this role, you will provide exceptional after sales service by analysing products, identifying the repair need and possibilities and orchestrating all elements related to the aftercare / after sales process. This includes the appropriate repair process, lead times, associated cost, tracking, follow up with the craft shops and metiers in Paris, vendors and clients as well as closing of final delivery of repairs. This role will serve to consistently provide a high level of service to the client and streamline processing, acting as a liaison between client, craftspeople, vendors and Paris After Sales.
Key Responsibilities
- Receiving and welcoming customers
- Taking in repairs and identifying what repairs need to be and can be done to the item within the Hermès Group guidelines
- Working in a dedicated space within the Maison, organising collection for repairs
- Diagnosing and analysing the product
- Be in direct contact with local craftsmen in the various trades (Fashion, Leather, Watchmaking & Jewellery)
- Proper and clear completion of COM repair form including contact information, pricing, repair lead time, process and pick up procedures are all properly explained and noted
- Log and process repairs with information from the COM forms and photographs of products using the existing Excel and After Sales Service systems where applicable
- Examining the product and ensuring that the repair was properly completed, the product is clean and presentable for return to the client
- Process repair transaction at POS to collect client
Aftercare Ambassador - 166 in London employer: Hermès International
At Hermès, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values craftsmanship and customer service excellence. As an Aftercare Ambassador at our prestigious Maison on New Bond Street, you will enjoy opportunities for personal growth and development while working in a supportive environment that encourages collaboration with skilled artisans. Our commitment to employee well-being is reflected in our comprehensive benefits package and the unique chance to be part of a renowned luxury brand dedicated to quality and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Aftercare Ambassador - 166 in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the company, be ready to share why you're the perfect fit for the Aftercare Ambassador role. Highlight your customer service skills and passion for luxury goods.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the best choice.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us at Hermès. It shows initiative and commitment, which we really value.
We think you need these skills to ace Aftercare Ambassador - 166 in London
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love providing top-notch service. Share any experiences where you've gone above and beyond for customers, as this role is all about making their aftercare experience exceptional.
Be Detail-Oriented:Since the Aftercare Ambassador role involves a lot of details, make sure to highlight your attention to detail in your application. Mention any relevant experiences where you had to manage multiple tasks or ensure accuracy in processes.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We want to see how you fit into our team at 166 New Bond Street.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hermès International
✨Know Your Products Inside Out
As an Aftercare Ambassador, you'll be dealing with various products. Make sure you research Hermès' offerings and understand the materials and craftsmanship involved. This knowledge will help you confidently discuss repairs and solutions during the interview.
✨Showcase Your Customer Service Skills
This role is all about providing exceptional service. Prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight your ability to listen, empathise, and resolve issues effectively.
✨Familiarise Yourself with Repair Processes
Understanding the repair process is crucial. Brush up on common repair needs for luxury items and be ready to discuss how you would handle different scenarios. This shows that you're proactive and ready to take on the responsibilities of the role.
✨Demonstrate Your Organisational Skills
You'll need to manage multiple tasks, from logging repairs to liaising with craftsmen. Be prepared to talk about how you stay organised in a busy environment. Consider sharing tools or methods you use to keep track of tasks and ensure nothing falls through the cracks.
