At a Glance
- Tasks: Lead a dynamic team to achieve retail sales targets and enhance customer engagement.
- Company: Join the luxury brand Hermès and be part of an iconic retail experience.
- Benefits: Competitive salary, career development, and a chance to work with a prestigious brand.
- Other info: Collaborative culture with opportunities for personal growth and industry insights.
- Why this job: Be a brand ambassador and make a real impact in a luxury retail environment.
- Qualifications: Experience in managing teams, strong communication skills, and a passion for beauty.
The predicted salary is between 40000 - 50000 £ per year.
Deliver the retail sales targets, and KPIs set out through strong leadership, leading by your own example, motivating your store team to promote Hermès, implementing local service initiatives and marketing activity to engage customers and building a healthy customer database.
Main Responsibilities
- Build and maintain strong relationships with store management and partner retail colleagues to gain support, establish opportunities and achieve targets in line with company expectations.
- Act as a brand ambassador demonstrating the Hermès pillars of expertise, generosity, simplicity, surprise and bespoke.
- Ensuring effective communication, behaviour and actions both internally and externally.
- Exceptional personal and team service levels, reflecting the company guidelines and a bespoke approach.
- Pro-active to feedback from the service excellence programme, acknowledging team success, addressing challenges and creating a clear plan of action to improve results.
- Prepare, implement, and monitor quarterly business plans in line with retail targets, marketing calendars and launches, including specific targets and activations for key launches.
- Operational processes, housekeeping and visual merchandising standards to be best in class, reflecting their importance as part of the customer experience.
- Ensure delivery of retail sales targets and KPIs, coaching and developing the team through individual development plans, and providing consistent informal and formal feedback through daily conversations, team briefs, 1-2-1s, monthly catch ups and annual appraisals.
- Delivering strong productivity by headcount, team job satisfaction and tangible growth.
- Effective, collaborative management of team from partner agencies and monitoring of instore sales performance.
- Identify top performers and maintain strong relationships, ensuring a strong talent pool to support key trading periods.
- Respect business budgets for staffing, overtime, POSM supplies, expenses and other expenditure linked to your account or team, ensuring accurate records and management, and review alongside your Regional Manager.
- Ensure all relevant administration is submitted accurately and in a timely manner as per deadlines given.
- Highlighting opportunities within your store and city to gain new customer acquisition.
- Implement and maintain structured post‑purchase follow up processes to gather feedback and drive customer satisfaction and retention.
Qualifications
- Experience in managing fragrance and beauty consultants and teams.
- Ability to lead and develop effective, strong high performing teams.
- Results driven and commercially articulate, able to prepare strong reports which reflect KPIs, productivity, trading conditions, demographic of customers, anecdotal feedback, retail activations, customer recruitment and business building initiatives.
- Ability to be both proactive and reactive as required, with an agile mindset.
- Proven negotiation and influencing skills to gain support from partner retailers and team in delivering business plans and objectives.
- Makeup and fragrance training preferred.
- Strong communication skills - in person, digitally and remotely.
- Ability to define targets and goals with your team, articulate them and review performance with your team.
- Strong organisational skills and ability to flex to the changing business and market needs, with a positive and progressive approach.
- Competent IT skills (Outlook and MS Office).
Profile
- Confident and appropriate communication when liaising with colleagues at all levels.
- Self‑aware and demonstrate a desire to evolve own skill and knowledge.
- Ability to manage frustrations and resolve challenges in an empathetic, considered and time‑sensitive way.
- Generous in sharing information, insights and knowledge, as well as being driven to keep up to date with industry trends.
- Immaculate presentation, reflecting a luxury brand and aspirational grooming.
- One team mentality, contributing to a collaborative, innovative and special Hermes Parfums family.
Business Manager Selfridges in City of Westminster employer: Hermès International
Hermès is an exceptional employer, offering a vibrant work culture that prioritises collaboration and innovation within the luxury retail sector. As a Business Manager at Selfridges, you will benefit from comprehensive training and development opportunities, ensuring your growth while leading a high-performing team to achieve ambitious sales targets. With a focus on bespoke customer experiences and a commitment to excellence, Hermès fosters an environment where employees are empowered to thrive and contribute to the brand's legacy.
StudySmarter Expert Advice🤫
We think this is how you could land Business Manager Selfridges in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging into Hermès and their values. This way, you can show how you embody their pillars like expertise and generosity during your chat. It’ll help you stand out as someone who truly gets what they’re about.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how you can demonstrate your leadership skills and ability to motivate a team, just like the job description mentions. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your results! Be ready to share specific examples of how you've hit sales targets or improved team performance in the past. Use numbers and stories to back up your claims – it’s all about proving you can deliver those KPIs they’re after.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Business Manager Selfridges in City of Westminster
Some tips for your application 🫡
Show Your Passion for the Brand:When writing your application, let your love for Hermès shine through! Share why you’re excited about the brand and how you can embody its pillars of expertise, generosity, simplicity, surprise, and bespoke service.
Highlight Your Leadership Skills:We want to see how you’ve led teams in the past. Use specific examples to demonstrate your ability to motivate and develop high-performing teams, and how you’ve achieved sales targets through strong leadership.
Be Data-Driven:Make sure to include any experience you have with KPIs and business plans. We love candidates who can back up their achievements with data, so don’t shy away from sharing your results and how you’ve driven growth.
Tailor Your Application:Take the time to customise your application for this role. Mention specific experiences that align with the responsibilities listed in the job description, and show us how you can contribute to our team at Selfridges.
How to prepare for a job interview at Hermès International
✨Know Your Brand Inside Out
Before the interview, make sure you’re well-versed in Hermès' values and pillars. Understand how they translate into customer experience and retail success. This will help you demonstrate your alignment with the brand and show that you can embody their ethos as a Business Manager.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Highlight your ability to motivate and develop others, especially in a retail environment. Be ready to discuss specific strategies you've used to achieve sales targets and improve team performance.
✨Be Data-Driven
Familiarise yourself with key performance indicators (KPIs) relevant to retail management. Be prepared to discuss how you’ve used data to inform decisions and drive results. This shows that you’re not just results-driven but also analytical and strategic in your approach.
✨Engage with Customer-Centric Initiatives
Think about how you can enhance customer engagement and retention. Prepare ideas for local service initiatives or marketing activities that could be implemented at Selfridges. This will demonstrate your proactive mindset and commitment to building a healthy customer database.
