At a Glance
- Tasks: Lead a dynamic team to achieve retail sales targets and enhance customer engagement.
- Company: Join the luxury brand Hermès and be part of an iconic retail experience.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Other info: Collaborative culture with opportunities for personal growth and industry insights.
- Why this job: Be a brand ambassador and make a real impact in a luxury retail setting.
- Qualifications: Experience in managing teams, strong communication skills, and a passion for beauty.
The predicted salary is between 24960 - 30000 £ per year.
Deliver the retail sales targets and KPIs set out through strong leadership, leading by your own example, motivating your store team to promote Hermès, implementing local service initiatives and marketing activity to engage customers and building a healthy customer database.
Main Responsibilities
- Build and maintain strong relationships with store management and partner retail colleagues to gain support, establish opportunities and achieve targets in line with company expectations.
- Act as a brand ambassador demonstrating the Hermès pillars of expertise, generosity, simplicity, surprise and bespoke.
- Ensure effective communication, behaviour and actions both internally and externally.
- Maintain exceptional personal and team service levels, reflecting the company guidelines and a bespoke approach.
- Be proactive to feedback from the service excellence programme, acknowledging team success, addressing challenges and creating a clear plan of action to improve results.
- Prepare, implement, and monitor quarterly business plans in line with retail targets, marketing calendars and launches, including specific targets and activations for key launches.
- Ensure operational processes, housekeeping and visual merchandising standards are best in class, reflecting their importance as part of the customer experience.
- Coach and develop the team through individual development plans, providing consistent informal and formal feedback through daily conversations, team briefs, 1-2-1s, monthly catch ups and annual appraisals.
- Deliver strong productivity by headcount, team job satisfaction and tangible growth.
- Manage the team from partner agencies effectively and monitor instore sales performance.
- Identify top performers and maintain strong relationships, ensuring a strong talent pool to support key trading periods.
- Respect business budgets for staffing, overtime, POSM supplies, expenses and other expenditure linked to your account or team, ensuring accurate records and management, and review alongside your Regional Manager.
- Ensure all relevant administration is submitted accurately and in a timely manner as per deadlines given.
- Highlight opportunities within your store and city to gain new customer acquisition.
- Implement and maintain structured post‑purchase follow up processes to gather feedback and drive customer satisfaction and retention.
Qualifications
- Experience in managing fragrance and beauty consultants and teams.
- Ability to lead and develop effective, strong high performing teams.
- Results driven and commercially articulate, able to prepare strong reports which reflect KPIs, productivity, trading conditions, demographic of customers, anecdotal feedback, retail activations, customer recruitment and business building initiatives.
- Ability to be both proactive and reactive as required, with an agile mindset.
- Proven negotiation and influencing skills to gain support from partner retailers and team in delivering business plans and objectives.
- Makeup and fragrance training preferred.
- Strong communication skills - in person, digitally and remotely.
- Ability to define targets and goals with your team, articulate them and review performance with your team.
- Strong organisational skills and ability to flex to the changing business and market needs, with a positive and progressive approach.
- Competent IT skills (Outlook and MS Office).
Profile
- Confident and appropriate communication when liaising with colleagues at all levels.
- Self‑aware and demonstrate a desire to evolve own skill and knowledge.
- Ability to manage frustrations and resolve challenges in an empathetic, considered and time‑sensitive way.
- Generous in sharing information, insights and knowledge, as well as being driven to keep up to date with industry trends.
- Immaculate presentation, reflecting a luxury brand and aspirational grooming.
- One team mentality, contributing to a collaborative, innovative and special Hermes Parfums family.
Business Manager Selfridges employer: Hermès International
Hermès is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the vibrant setting of Selfridges. With a strong emphasis on employee development, team success, and bespoke customer service, Hermès offers unique opportunities for growth and recognition within the luxury retail sector. Employees benefit from a supportive environment that values communication, creativity, and a shared commitment to excellence, making it a truly rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Business Manager Selfridges
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Hermès International, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Hermès International!
We think you need these skills to ace Business Manager Selfridges
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Hermès International, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Hermès International and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Hermès International that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Hermès International
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
