Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to achieve retail sales targets and enhance customer engagement.
- Company: Join the prestigious Hermès brand at Selfridges, known for luxury and excellence.
- Benefits: Competitive salary, employee discounts, and opportunities for personal growth.
- Why this job: Be a brand ambassador and make a real impact in a luxury retail environment.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
- Other info: Exciting career development opportunities in a vibrant retail setting.
The predicted salary is between 40000 - 50000 £ per year.
Deliver the retail sales targets and KPIs set out through strong leadership, leading by your own example, motivating your store team to promote Hermès, implementing local service initiatives and marketing activity to engage customers and building a healthy customer database.
Responsibilities
- Build and maintain strong relationships with store management and partner retail colleagues to gain support, establish opportunities and achieve targets in line with company expectations.
- Act as a brand ambassador demonstrating the Hermès pillars of expertise, generosity, simplicity, surprise and bespoke. Ensuring effective communication, behaviour and actions both internally and externally.
- Exceptional personal and team service levels, reflecting the company guidelines and a bespoke approach.
- Pro-active to feedback from the service excellence programme, acknowledging team success, addressing challenges and creating a clear plan of action to improve results.
- Prepare, implement, and monitor quarterly business plans in line with retail targets, marketing calendars and launches, including specific targets and activations for key launches.
- Operational processes, housekeeping and visual merchandising standards to be best in class, reflecting their importance as part of the customer experience.
- Ensure delivery of retail sales targets and KPIs, coaching and developing the team through individual development plans, and providing consistent informal and formal feedback through daily conversations, team briefs, 1-2-1s, monthly catch-ups and annual appraisals.
- Delivering strong productivity by headcount, team job satisfaction and tangible growth.
- Effective, collaborative management of team from partner agencies and monitoring of in-store sales performance.
- Identify top performers and maintain strong relationships, ensuring a strong talent pool to support key trading periods.
- Respect business budgets for staffing, overtime, POSM supplies, expenses and other expenditure linked to your role.
Business Manager Selfridges in Birmingham employer: Hermès International
Contact Detail:
Hermès International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Manager Selfridges in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail industry, especially those who work at Hermès or similar brands. Attend events, join online forums, and don’t be shy to reach out on LinkedIn – you never know who might help you land that Business Manager role!
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, share examples of how you've motivated teams and driven sales in the past. Use specific numbers and results to back up your claims – it’s all about proving you can deliver those retail targets!
✨Tip Number 3
Be a brand ambassador before you even get the job! Familiarise yourself with Hermès’ values and pillars. During interviews, demonstrate how you embody these principles in your work ethic and customer interactions. This will show them you’re already aligned with their culture.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your skills. Plus, applying directly shows your enthusiasm for the role and gives you a better chance of standing out from the crowd.
We think you need these skills to ace Business Manager Selfridges in Birmingham
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let your enthusiasm for retail shine through! We want to see how much you love engaging with customers and driving sales. Share specific examples of how you've motivated a team or exceeded targets in the past.
Be a Brand Ambassador: Make sure to highlight your understanding of the Hermès brand and its values. We’re looking for someone who embodies expertise, generosity, simplicity, surprise, and bespoke service. Use your application to demonstrate how you can represent these pillars in your role.
Tailor Your Application: Don’t just send a generic application! We want to see that you’ve done your homework on us. Mention specific initiatives or marketing activities you’d implement at Selfridges to engage customers and build relationships. This shows us you’re serious about the role.
Keep It Professional Yet Personal: While we appreciate a friendly tone, remember to keep it professional. Use clear language and structure your application well. A well-organised application reflects your attention to detail, which is crucial for this role. And don’t forget to apply through our website!
How to prepare for a job interview at Hermès International
✨Know Your Numbers
Before the interview, make sure you’re familiar with retail sales targets and KPIs. Be ready to discuss how you’ve met or exceeded these in previous roles. This shows you understand the business side of things and can deliver results.
✨Showcase Your Leadership Style
Prepare examples of how you've motivated a team in the past. Think about specific situations where your leadership made a difference. This will help demonstrate that you can lead by example and inspire others, which is crucial for the Business Manager role.
✨Emphasise Customer Engagement
Be ready to talk about your experience with customer service initiatives. Share any successful strategies you’ve implemented to engage customers and build a loyal customer base. This aligns perfectly with the brand ambassador aspect of the role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific challenges, like improving team performance or managing budgets. Think through potential scenarios and have a clear plan of action ready to showcase your problem-solving skills.