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For Companies At a Glance
- Tasks: Manage aftersales and ensure exceptional customer service in a retail environment.
- Company: Join Hermès, a prestigious French brand known for craftsmanship and quality since 1837.
- Benefits: Enjoy a dynamic work culture with opportunities for professional growth and development.
- Why this job: Be part of a passionate team that values innovation and excellence in customer service.
- Qualifications: Experience in retail or administration, strong communication skills, and proficiency in IT tools required.
- Other info: This is a 12-month fixed-term contract covering maternity leave.
The predicted salary is between 30000 - 42000 £ per year.
Job Category: Retail – Store Operations
Job Description: We are currently seeking a dedicated, organised and reliable Sales & Service Support Assistant who will focus on Aftercare to join our Cadogan Store. This is a 12-month fixed-term (maternity cover) contract.
Role Mission
In this role, you will manage client aftersales and Aftercare, ensuring interactions reflect our commitment to exceptional customer service. You will also support operational excellence by assisting with till procedures, store maintenance, and administrative tasks, ensuring smooth store operations and high service standards.
Key Responsibilities
- Identify repairs within Hermès guidelines and diagnose products.
- Coordinate with craftsmen and organize collections.
- Complete repair forms accurately and log repairs in the digital platform (H-Care).
- Ensure products are clean and presentable after repairs.
- Process transactions at POS, collect payments, and support team on aftersales processes.
- Monitor lead times and maintain store and aftercare standards.
- Manage customer service emails, follow up on inquiries, complaints, and special requests.
- Support till controls during opening and closing, ensure accurate cash handling.
- Coordinate store maintenance and manage staff scheduling to optimize sales coverage.
Qualifications
- Experience in administration or operations, preferably retail.
- Highly organized, reliable, and proactive.
- Excellent communication and customer service skills.
- Proficient in Excel and IT tools.
- Team player, with management experience appreciated.
Please note: You must hold a valid visa to work full-time for the duration of employment. Hermès is committed to professionalism and high standards in all functions.
About Us
Hermès is a creator, artisan, and seller of high-quality objects since 1837. As an independent, family-owned French house, it employs nearly 23,200 people worldwide, emphasizing craftsmanship, creativity, and excellence. Hermès operates in nearly 300 stores globally, fostering a culture of passion, innovation, and continuous learning.
Team
Hermès GB Limited is part of Hermès International, with over 250 employees across London and ten stores. The company values close relationships, humility, teamwork, and a passion for excellence, offering a dynamic environment for professional growth.
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Aftercare Sales and Service Support Assistant employer: Hermès International
Contact Detail:
Hermès International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Sales and Service Support Assistant
✨Tip Number 1
Familiarise yourself with Hermès products and their aftercare processes. Understanding the brand's commitment to quality and customer service will help you stand out during interviews.
✨Tip Number 2
Brush up on your communication skills, as this role heavily involves customer interaction. Practising how to handle inquiries and complaints effectively can give you an edge.
✨Tip Number 3
Gain experience with POS systems and cash handling if you haven't already. Being comfortable with these tools will demonstrate your readiness for the operational aspects of the role.
✨Tip Number 4
Network with current or former employees of Hermès to gain insights into the company culture and expectations. This can provide valuable information that you can use in your application and interview.
We think you need these skills to ace Aftercare Sales and Service Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration or retail operations. Emphasise your organisational skills and any customer service roles you've held, as these are crucial for the Aftercare Sales and Service Support Assistant position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Hermès' commitment to excellence. Mention specific examples of how you've provided exceptional service in previous roles.
Highlight Technical Skills: Since proficiency in Excel and IT tools is important for this role, make sure to mention any relevant software skills you possess. Provide examples of how you've used these tools in past positions to improve efficiency or customer satisfaction.
Showcase Teamwork Experience: As a team player is valued in this role, include examples of successful collaborations in your application. Highlight any management experience if applicable, and explain how you contributed to a positive team environment.
How to prepare for a job interview at Hermès International
✨Showcase Your Customer Service Skills
Since the role focuses heavily on aftercare and customer interactions, be prepared to share specific examples of how you've provided exceptional customer service in the past. Highlight any experiences where you resolved complaints or went above and beyond for a customer.
✨Demonstrate Organisational Skills
The job requires a highly organised individual. During the interview, discuss your methods for staying organised, especially in busy retail environments. You might mention tools or techniques you use to manage tasks effectively.
✨Familiarise Yourself with Hermès Products
Understanding the products you'll be dealing with is crucial. Take some time to research Hermès' offerings and be ready to discuss how you would handle repairs or aftercare for their high-quality items. This shows your commitment and interest in the brand.
✨Prepare for Teamwork Questions
As a team player, you should be ready to discuss your experience working in teams. Think of examples where you collaborated with others to achieve a common goal, particularly in a retail or customer service context, as this aligns with the company's values.
