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- Tasks: Lead the final mile delivery performance and engage couriers for exceptional customer service.
- Company: Join Evri, a dynamic company focused on people, planet, and community growth.
- Benefits: Enjoy competitive pay, progression opportunities, and a supportive work environment.
- Why this job: Be part of a forward-thinking team that values innovation and customer satisfaction.
- Qualifications: Must have a UK driving licence and experience in coaching and motivating teams.
- Other info: This is a 6-month fixed-term contract with potential for future opportunities.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Community Delivery Manager Belfast 6 month Fixed Term Contract.
We have an exciting opportunity for a Community Delivery Manager to join our evolving team. Were always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day.
The purpose of the Community Delivery Manager is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance across delivery units through the engagement of self-employed and SE+ couriers. This role drives continuous performance through successful capacity management and round coverage.
With fantastic growth and success over past years, its time to shape our future. At Evri we are all about our people, our planet and our communities.
We are looking for individuals to come and join the Evri family that share our passion and drive to delight our Customers.
Could that person be you?
You will be accountable for:
Continuous Improvement using key reports and MI to drive service improvement with self-employed and SE+ couriers in the final mile of the parcel journey.
Measuring and driving improvement across a number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims / Enquiries and End of Life that ensure customer and client satisfaction.
Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention.
Capacity Management, namely ensuring the successful coverage of rounds through the interviewing, selecting and onboarding of couriers.
Building up courier and round coverage to minimise business risk and ensure that all requirements are continually met.
Motivating and engaging self-employed couriers to ensure a high standard of customer service between the courier and end customer that will improve overall customer and client satisfaction.
Cost leadership and driving financial control through cost control of courier fees and ad-hoc payments and asset management.
Ensure the timely resolution of customer concerns by working with self-employed couriers and customer service agents to improve customer satisfaction and experience.
Responsible for managing the relationship with the delivery unit to ensure a high quality of service is delivered to both couriers and customers.
Ensuring safe Health and Safety practices are in place and any failure to adhere to Code of Conduct is identified and resolved in a timely manner.
To be successful in this role you will require the following
Qualifications:
Current UK Driving licence
Knowledge & Experience:
Previous experience of coaching, supporting and motivating colleagues
Problem solving and planning effective contingencies and solutions
Technical & People Skills:
Customer Focused approach
Competent negotiation skills
Ability to adapt to different styles and behaviours
What can we offer you?
We offer an excellent remuneration package with fantastic opportunities for progression, learning and development.
This is a fantastic opportunity to be part of an exciting, forward-thinking business. Do you have the experience, drive and dedication to make your mark within our business?
If so come and join us in our exciting operation to deliver a fantastic parcel experience to our customers for our clients Evri day!
Community Delivery Manager employer: Hermes/Evri
Contact Detail:
Hermes/Evri Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Delivery Manager
✨Tip Number 1
Familiarise yourself with the final mile delivery process. Understanding how the last leg of parcel delivery works will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees in similar roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Highlight your experience in customer service and team management. Be ready to share specific examples of how you've motivated teams or improved customer satisfaction in previous roles.
✨Tip Number 4
Research Evri's values and recent developments. Being able to discuss how your personal values align with theirs and showing awareness of their business goals can set you apart from other candidates.
We think you need these skills to ace Community Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in community management, customer service, and performance improvement. Use specific examples that demonstrate your ability to engage and motivate teams, as well as your problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer satisfaction and community engagement. Mention how your previous experiences align with the responsibilities of the Community Delivery Manager role and how you can contribute to Evri's goals.
Highlight Key Skills: Emphasise your customer-focused approach, negotiation skills, and ability to adapt to different situations. These are crucial for the role, so provide examples of how you've successfully applied these skills in past positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for the Community Delivery Manager position.
How to prepare for a job interview at Hermes/Evri
✨Showcase Your Customer Focus
As a Community Delivery Manager, your role revolves around customer satisfaction. Be prepared to discuss specific examples of how you've previously improved customer experiences or resolved issues effectively.
✨Demonstrate Leadership Skills
Highlight your experience in coaching and motivating teams. Share stories that illustrate your ability to engage self-employed couriers and drive performance, as this will be crucial for the role.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of situations where you had to plan contingencies or find solutions under pressure, and be ready to explain your thought process.
✨Understand Capacity Management
Familiarise yourself with capacity management concepts, as this is a key responsibility. Be ready to discuss how you would ensure successful coverage of delivery rounds and manage courier onboarding effectively.
