At a Glance
- Tasks: Serve delicious food and drinks while creating a positive guest experience.
- Company: Join the UK's largest pub operator with a commitment to inclusivity.
- Benefits: Enjoy discounts, flexible working, and early access to wages.
- Other info: Great opportunities for personal growth in a supportive environment.
- Why this job: Be part of a vibrant team in a historic coaching inn with a rich tradition.
- Qualifications: No prior experience needed, just a friendly attitude and teamwork spirit.
Overview
At Three Horseshoes, we are looking for Front of House Team Members who enjoy working as part of a team. We will provide all the training and support you need to build your skills. What\'s most important is your ability to connect with the team and help create a positive experience for our guests.
Responsibilities
- Help prepare and serve our delicious food and drinks at Three Horseshoes.
- Offer friendly recommendations to enhance the guest experience.
- Contribute to maintaining a clean and safe environment for guests and team members.
Stonegate Group is the UK\'s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. We\'re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms-including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.
We\'re a small batch of handpicked locals - your home for British hospitality. Regardless of the occasion, we\'re here to serve great-tasting food and drink, with our guests at the heart of everything we do. A Grade-ll listed early 18th century coaching inn, the Three Horseshoes has offered hospitality to locals and passing travellers in Letchworth for over 400 years, and today is no different. We champion the traditional, serving indulgent Sunday roasts, warming pies, seasonal specials, rich desserts and more, all crafted with a pinch of the premium, and behind the bar is a wide range of cocktails, gins, wines and a host of craft and cask ales. Whether our guests are a Letchworth Garden City local or a welcome newcomer, we welcome them with long lazy lunches, hearty dinners, refreshing drinks or even Champagne brunches!
What\'s in it for you?
- Reward Card via the MiXR App - 25% off food and drink for you and ALL your friends across our Managed Pubs
- Stonegate Xtra Rewards - Online benefits portal offering discounts across the High Street and other retailers
- VIP entry to our Pubs and Bars
- Stonegate Hotel Discounts
- Flexible working
- David Lloyd Corporate Discount Rates
- Discounted Dental Insurance
- Stream - Early access to your earned wages
Front of House Team Member part time - Hertfordshire employer: Heritage Pubs
At Three Horseshoes, we pride ourselves on being an excellent employer by fostering a supportive and inclusive work culture that values individuality and teamwork. Our Front of House Team Members enjoy flexible working hours, comprehensive training, and a range of benefits including discounts on food and drink, as well as access to exclusive rewards and discounts across various retailers. Located in the historic setting of Letchworth, our team members are part of a vibrant community that has been serving guests for over 400 years, making every shift a meaningful and rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Member part time - Hertfordshire
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Heritage Pubs and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Front of House Team Member part time - Hertfordshire
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Heritage Pubs that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Heritage Pubs.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Heritage Pubs get a sense of who you are beyond your experience!
How to prepare for a job interview at Heritage Pubs
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Heritage Pubs and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
