At a Glance
- Tasks: Join our team to serve delicious food and drinks while creating a welcoming atmosphere.
- Company: Metropolitan West is a charming bar and restaurant, serving classic British dishes in a historic setting.
- Benefits: Enjoy 25% off food and drink, flexible working, and discounts at various retailers.
- Other info: We support inclusivity and welcome applicants with disabilities.
- Why this job: Be part of a friendly team that values guest experience and offers great training opportunities.
- Qualifications: No prior experience needed; just bring your enthusiasm and a passion for hospitality!
Location - Metropolitan West
Front of House Team Member
About Us
Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.
The Opportunity
At Metropolitan West, we are looking for Front of House Team Members who enjoy working as part of a team. We will provide all the training and support you need to build your skills. What’s most important is your ability to connect with the team and help create a positive experience for our guests.
Can you
- Help prepare and serve our delicious food and drinks at Metropolitan West.
- Offer friendly recommendations to enhance the guest experience.
- Contribute to maintaining a clean and safe environment for guests and team members.
A little bit about us…
We're a small batch of handpicked locals – your home for British hospitality. Regardless of the occasion, we’re here to serve great-tasting food and drink, with our guests at the heart of everything we do. The Metropolitan was formerly a grand Victorian railway hotel. Now, the historic building is enjoying a new life as a delightful bar and restaurant, serving a range of classic British dishes covering everything from hearty breakfasts and Sunday lunches to sumptuously sweet desserts. Our bar is brimming with a selection of cask and craft ales, fine wines, spirits, cocktails and much more, providing the perfect accompaniment for an evening out or refreshing day drinks in our sunny beer garden. Full of style and character, The Metropolitan is the perfect British pub, whatever the occasion for our guests, bringing freshly prepared and locally sourced food to West Didsbury.
What's in it for you?
- Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
- Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers
- VIP entry to our Pubs and Bars
- Stonegate Hotel Discounts
- Flexible working
- Corporate Discounted Rates at David Lloyd and PureGym
- Discounted Dental Insurance
- Stream – Early access to your earned wages
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Metropolitan West directly.
#J-18808-LjbffrFront of House Team Member in Manchester employer: Heritage Pubs - Stonegate Group
At Stonegate Group, we pride ourselves on being the UK's largest operator of pubs, bars, and late-night venues, offering a vibrant work culture that celebrates diversity and inclusivity. As a Front of House Team Member at Horns Inn, you'll enjoy comprehensive training, flexible working hours, and a range of employee benefits including discounts on food and drink, making it an ideal environment for personal and professional growth while serving our welcoming community near the beautiful New Forest and Bournemouth beaches.
Contact Details:
Heritage Pubs - Stonegate Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Member in Manchester
✨Tip Number 1
Familiarise yourself with the menu and offerings at Metropolitan West. Knowing the dishes and drinks inside out will help you make friendly recommendations to guests, showcasing your enthusiasm and knowledge.
✨Tip Number 2
Demonstrate your teamwork skills during the interview. Share examples of how you've successfully collaborated with others in previous roles, as this position relies heavily on creating a positive environment with your colleagues.
✨Tip Number 3
Show your passion for British hospitality. Research the history of The Metropolitan and its offerings, and express your excitement about being part of a team that values great-tasting food and drink.
✨Tip Number 4
Be prepared to discuss how you would maintain a clean and safe environment. Think of specific strategies or experiences where you ensured cleanliness and safety in a previous role, as this is crucial for both guests and team members.
We think you need these skills to ace Front of House Team Member in Manchester
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what Metropolitan West is looking for in a Front of House Team Member. Highlight your ability to work as part of a team and your passion for providing excellent customer service.
Tailor Your CV:Make sure your CV reflects relevant experience and skills that align with the job requirements. Emphasise any previous roles in hospitality or customer service, and include specific examples of how you've contributed to a positive guest experience.
Craft a Personal Cover Letter:Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at Metropolitan West and how you can contribute to their team and enhance the guest experience.
Proofread Your Application:Before submitting your application, double-check for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Heritage Pubs - Stonegate Group
✨Show Your Team Spirit
As a Front of House Team Member, teamwork is crucial. Be prepared to share examples of how you've successfully worked in a team before, highlighting your ability to connect with others and contribute positively to the group.
✨Know the Menu
Familiarise yourself with the food and drink offerings at Metropolitan West. Being able to discuss menu items confidently and make recommendations will impress your interviewers and show your enthusiasm for the role.
✨Emphasise Customer Service Skills
This role is all about creating a positive experience for guests. Prepare to discuss your previous customer service experiences and how you handle difficult situations, ensuring you convey your commitment to guest satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the team culture or training opportunities. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
