At a Glance
- Tasks: Lead and motivate the team to deliver an amazing guest experience.
- Company: Join Stonegate Group, the UK's largest pub operator with a vibrant culture.
- Benefits: Enjoy discounts on food, drinks, gym memberships, and more!
- Other info: Flexible working hours and opportunities for personal development.
- Why this job: Be part of a welcoming environment where guests and team members thrive.
- Qualifications: Must be 18+ with leadership skills and a passion for hospitality.
The predicted salary is between 24000 - 30000 € per year.
Location - Horns Inn
About Us
Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.
The Opportunity
We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Horns Inn.
- Work alongside the management team to bring our shared vision to life.
- Help maintain smooth operations and consistency.
- Foster a warm and welcoming environment where guests feel comfortable and valued.
A little bit about us…
We're a small batch of handpicked locals – your home for British hospitality. Regardless of the occasion, we’re here to serve great-tasting food and drink, with our guests at the heart of everything we do. Just a short distance from New Forest and Bournemouth's beaches is The Horns Inn, a charming pub serving traditional British food with a premium twist. With delicious dishes ranging from hearty Sunday roasts to seasonal specials, lighter lunches, indulgent desserts and more, our food menu is brimming with bites for every occasion. Our range of drinks covers craft and cask ales, wines, gins and artisan cocktails, plus our vast outdoor space makes the perfect spot for our guests to sit back and enjoy our tasty tipples in the sunshine.
Whether they are out for a trip to the beach or just fancy a treat, we're the ideal place for everyone, including their four-legged friends.
What's in it for you?
- Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
- Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
- VIP entry to our Pubs and Bars
- Stonegate Hotel Discounts
- Flexible working
- Corporate Discounted Rates at David Lloyd and PureGym
- Discounted Dental Insurance
- Stream – Early access to your earned wages
- Award winning development programmes
To be considered for the Front of House Team Leader position at Horns Inn you must be 18 or over as the role involves the sale of alcohol. If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Horns Inn directly.
Front of House Team Leader - Heritage Pubs in Ferndown employer: Heritage Pubs - Stonegate Group
At Stonegate Group, we pride ourselves on being the UK's largest operator of pubs and bars, offering a vibrant work culture that champions inclusivity and individuality. As a Front of House Team Leader at Horns Inn, you'll enjoy a range of benefits including flexible working hours, discounts on food and drink, and access to award-winning development programmes, all while leading a passionate team in a charming pub setting just moments from the beautiful New Forest and Bournemouth beaches.
Contact Detail:
Heritage Pubs - Stonegate Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Leader - Heritage Pubs in Ferndown
✨Tip Number 1
Get to know the venue! Before your interview, pop into Horns Inn and soak up the atmosphere. Chat with the staff, observe how they interact with guests, and get a feel for the vibe. This will not only help you stand out but also give you some great talking points during your interview.
✨Tip Number 2
Show off your leadership skills! Think of examples from your past experiences where you've motivated a team or handled a tricky situation. We want to see how you can bring our shared vision to life and create that warm, welcoming environment for guests.
✨Tip Number 3
Be yourself! At Stonegate Group, we value individuality and inclusivity. Don’t be afraid to let your personality shine through in your interview. Share your passion for hospitality and how you can contribute to making every guest feel valued.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Horns Inn. So, don’t wait – get your application in and let’s make some magic happen together!
We think you need these skills to ace Front of House Team Leader - Heritage Pubs in Ferndown
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick.
Tailor Your Application:Make sure to tailor your application to the Front of House Team Leader role. Highlight your experience in leading teams and creating a welcoming environment, as these are key to delivering an amazing guest experience at Horns Inn.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This helps us quickly see how you fit into our team and the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Front of House Team Leader position at Horns Inn.
How to prepare for a job interview at Heritage Pubs - Stonegate Group
✨Know the Venue Inside Out
Before your interview, make sure you familiarise yourself with Horns Inn and its offerings. Understand the menu, the atmosphere, and what makes it special. This will not only show your genuine interest but also help you discuss how you can contribute to creating that amazing guest experience.
✨Showcase Your Leadership Skills
As a Front of House Team Leader, you'll need to motivate and encourage your team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to foster a warm and welcoming environment, as this aligns perfectly with their values.
✨Emphasise Inclusivity and Diversity
Stonegate Group values inclusivity and individuality. Be ready to discuss how you can contribute to an inclusive culture at Horns Inn. Share any experiences you have in promoting diversity within a team or creating a welcoming space for all guests.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, management style, and how they measure success in guest experiences. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
