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- Tasks: Manage a portfolio of properties, ensuring high service standards and customer satisfaction.
- Company: Heritage Management is a leading property management company in Surrey, established in 2004.
- Benefits: Enjoy 24 days annual leave, hybrid work options, and discounts through Perkbox.
- Why this job: Join a supportive team focused on customer service and career growth in a dynamic environment.
- Qualifications: 2 years' experience in property management and strong communication skills required.
- Other info: Opportunities for personal development and recognition incentives available.
The predicted salary is between 28800 - 43200 £ per year.
Location: Hybrid/Surrey
Working Hours: 09:00 – 17:30 Monday – Thursday, 09:00-17:00 Friday
Salary: Competitive
About Heritage Management:
Heritage Management Limited was established in 2004 to provide a transparent specialist service for Management Companies, Freeholders and Developers. The Company manages property in Surrey and the surrounding Counties, and our portfolio includes conversions, purpose-built blocks and prestigious private estates including grade I and grade II listed buildings. All employees are committed to customer service, high service standards and delivering an efficient and reliable service. All Property Managers employed by Heritage are fully qualified through the Institute of Residential Property Management (IRPM) or the Royal Institution of Chartered Surveyors (RICS) or both.
Heritage Management is part of the Trinity Property Group, an Odevo Group Company.
Benefits:
- 24 days annual leave for work-life balance.
- Discounts on shopping and services through Perkbox.
- Employee Assistance Programme for confidential support.
- Hybrid and flexible work opportunities.
- Financial support for personal development.
- Opportunities for career growth.
- Recognition incentives.
- Cycle to Work scheme for a healthy lifestyle.
- Employee Referral Scheme for potential bonuses.
Job Description:
The Property Manager is responsible for the day to day management of a portfolio of developments in and around the Surrey area. Key responsibilities and tasks include:
- Responsible for all management aspects of all developments within the portfolio.
- To carry out development inspections as necessary to ensure the Companies’ responsibilities are met.
- To proactively communicate with customers regarding our management of their development, ensuring communication strategies are achieved and reviewed on a regular basis.
- To effectively manage the relationship with the customer including responding to queries, building positive relationships with stakeholders, reporting to clients regularly regarding management of development and attending meetings with customers and clients as required.
- To work with customer formed groups such RA’s, RMC’s RTM etc.
- Ensuring Customer complaints are resolved effectively and in a timely manner.
- To liaise with our Accounts department to ensure accurate financial management of the development.
- Source, Appoint and Manage competent trade persons to undertake works across the portfolio.
- To ensure all works undertaken by contractors are of suitable quality and cost effective.
- To ensure all Health & Safety and Industry legislation is adhered to.
Qualifications and Skills:
Candidates for this position should have the following skills and qualifications:
- At least 2 years’ experience in the residential property management sector.
- Ideally AIRPM/ATPI qualified.
- Good knowledge of the Building Safety Act and requirements for HRBs.
- A proven track record in customer services with excellent communication skills and the ability to communicate well with individuals at all levels.
- Must have a full UK driving license.
- Must have intermediate computer skills in Microsoft packages.
- Previous experience of contract management.
- Client focussed, organised, self-motivated, with ability to use own initiative and work to tight deadlines.
- Attention to detail, whilst having the ability to keep perspective and make informed decisions.
Application Process:
All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.
For further information, or to explore more opportunities, you can visit Heritage Management on our website. If you have questions or would like more details, you can contact our recruitment team, quoting the reference number #LI-EJ1.
Property Manager employer: Heritage Property Services
Contact Detail:
Heritage Property Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Property Manager at Heritage Management. Understanding their focus on customer service and communication will help you tailor your approach during interviews.
✨Tip Number 2
Network with professionals in the residential property management sector. Attend local events or join online forums to connect with others who may have insights or even referrals for the position.
✨Tip Number 3
Research the Building Safety Act and its implications for residential properties. Being knowledgeable about current legislation will demonstrate your commitment to the role and the industry.
✨Tip Number 4
Prepare to discuss your previous experiences in managing client relationships and resolving complaints. Highlighting specific examples will showcase your skills and fit for the role.
We think you need these skills to ace Property Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Property Manager as outlined in the job description. Highlight your relevant experience and skills that align with these responsibilities.
Tailor Your CV: Customise your CV to reflect your experience in residential property management. Emphasise your qualifications, such as AIRPM/ATPI, and any specific achievements that demonstrate your ability to manage properties effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for property management and customer service. Use specific examples from your past experiences to illustrate how you meet the qualifications and skills required for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Property Manager.
How to prepare for a job interview at Heritage Property Services
✨Know Your Portfolio
Before the interview, familiarise yourself with the types of properties Heritage Management manages. Understanding their portfolio, including any grade I and II listed buildings, will show your genuine interest in the role and help you answer questions more effectively.
✨Demonstrate Customer Service Skills
Since the role heavily focuses on customer relations, prepare examples from your past experiences where you successfully managed client relationships or resolved complaints. Highlighting your communication skills and ability to build positive relationships will be crucial.
✨Understand Relevant Legislation
Brush up on the Building Safety Act and other relevant health and safety regulations. Being able to discuss these topics confidently will demonstrate your knowledge and readiness for the responsibilities of a Property Manager.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could include inquiries about the company's approach to property management or how they support employee development. It shows your enthusiasm and engagement with the role.
