At a Glance
- Tasks: Deliver top-notch customer service via voice, chat, and email in a dynamic call centre.
- Company: Join Foundever, a supportive and growth-focused company in Truro.
- Benefits: Enjoy 100% paid training, remote work perks, and comprehensive health benefits.
- Other info: Embrace a diverse and inclusive workplace that values your contributions.
- Why this job: Kickstart your career with hands-on training and opportunities for advancement.
- Qualifications: Must be 18+, have a high school diploma, and be ready to commit to 40 hours weekly.
The predicted salary is between 20000 - 25000 € per year.
The role offers opportunities for growth and a supportive culture. Work in a call center environment delivering excellent customer service across voice, chat, and email.
Core Responsibilities:
- Handle inbound service calls.
- Understand and strive to meet or exceed metrics while providing excellent customer service.
- Drive customer satisfaction through voice, chat, and/or email communications.
- Navigate through multiple systems.
Work with Us and You’ll Enjoy:
- Hands‑on, 100 % paid training.
- Work from home benefits include saving time, money, and the environment.
Benefits:
- Medical, dental, life, and vision insurance;
- Company‑matched RRSP contribution;
- Generous paid time off.
Qualifications:
- You are 18 years of age or older.
- You have a high school diploma (or GED equivalent).
- You can pass a criminal background check.
- You are eager to advance your career with a reliable company.
- You work well with a team or independently.
- You are able to commit 40 working hours per week.
Equipment & Internet Requirements:
- USB headset.
- Monitor.
- Internet speed – 5.0 Mbps download and 5.0 Mbps upload.
EEO Statement: Foundever is committed to Global Ethics and is an equal opportunity employer. We foster a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you require accommodation during the recruitment and selection process, please communicate your needs with your recruiter. Any information shared will be treated confidentially and used only to provide a positive and accessible candidate experience.
Customer Service Representative needed at Foundever, Truro - Apply Now employer: Heritage Plus
Foundever in Truro is an exceptional employer that prioritises employee growth and a supportive work culture. With 100% paid training, comprehensive benefits including medical and dental insurance, and the flexibility of working from home, we create an environment where you can thrive both personally and professionally. Join us to be part of a diverse team committed to delivering outstanding customer service while enjoying generous paid time off and opportunities for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative needed at Foundever, Truro - Apply Now
✨Tip Number 1
Get to know Foundever! Research the company culture and values so you can show how you fit in during interviews. This will help you stand out as a candidate who truly understands what they’re all about.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer service across voice, chat, and email, it’s crucial to demonstrate your ability to communicate clearly and effectively. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Show your enthusiasm for growth! Foundever values career advancement, so be ready to discuss your goals and how you see yourself growing within the company. This shows you’re not just looking for a job, but a long-term career.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace Customer Service Representative needed at Foundever, Truro - Apply Now
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Representative role. We want to see how you can bring value to our team at Foundever!
Show Off Your Communication Skills:Since this role involves handling customer interactions via voice, chat, and email, it’s crucial to demonstrate your communication prowess in your written application. Use clear and concise language to showcase your ability to connect with customers.
Highlight Relevant Experience:If you've got previous experience in customer service or a similar field, make sure to mention it! We love seeing candidates who have a knack for driving customer satisfaction and can navigate multiple systems effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Heritage Plus
✨Know the Company
Before your interview, take some time to research Foundever. Understand their values, mission, and what sets them apart in the customer service industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Common Scenarios
As a Customer Service Representative, you'll likely face various scenarios during your interview. Prepare for common questions about handling difficult customers or resolving conflicts. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Showcase Your Communication Skills
Since the role involves voice, chat, and email communications, it's crucial to demonstrate your communication skills. During the interview, be clear and concise in your answers. Use examples from past experiences to illustrate how you've successfully communicated with customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or growth opportunities within Foundever. This shows that you're not only interested in the position but also in how you can contribute to the company's success.
