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- Tasks: Create unforgettable guest experiences as a Reservations Agent at AccorHotels.
- Company: Join Accor, a global leader in hospitality with a welcoming culture.
- Benefits: Enjoy employee discounts, learning opportunities, and career growth.
- Why this job: Make a real impact in hospitality while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Be part of a team that values responsibility and collaboration.
The predicted salary is between 24000 - 36000 £ per year.
Reservation Agent needed at AccorHotels (full time) Nottingham, UK – Apply now
“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”
Job Description
Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience they come when they arrive!
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- To consistently offer professional, friendly and engaging service
- To enter rooming lists while ensuring accuracy, as required
- To update reservations ensuring a flawless check in and check out process
- To ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
- To liaise with sales and other departments as required
- To answer telephone and email inquiries in a timely manner
- Strong interpersonal and problem solving abilities
- Previous customer related experience required
- Computer literate in Microsoft Window applications required
- Highly responsible & reliable
- Ability to work cohesively with fellow colleagues as part of a team
Additional Information
- Experience is an asset
- Prior experience working with FOLS or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English, additional languages are a plus
#J-18808-Ljbffr
READ THIS Reservation Agent needed at AccorHotels (full time) Nottingham, UK - Apply now employer: Heritage Plus
Contact Detail:
Heritage Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land READ THIS Reservation Agent needed at AccorHotels (full time) Nottingham, UK - Apply now
✨Tip Number 1
Get to know AccorHotels! Research their values and culture so you can show how you fit in. When you apply, mention specific things about the company that resonate with you.
✨Tip Number 2
Practice your communication skills! As a Reservation Agent, you'll be chatting with guests all day. Try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They might share insider tips or even refer you for the job, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can easily track your application status and find more opportunities at Accor.
We think you need these skills to ace READ THIS Reservation Agent needed at AccorHotels (full time) Nottingham, UK - Apply now
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! Accor values authenticity, so don’t be afraid to show us who you are and why you’re excited about the role.
Tailor Your CV: Make sure your CV is tailored to the Reservation Agent position. Highlight any relevant customer service experience and skills that match what we’re looking for. It’ll make a big difference!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your experience and skills. Avoid fluff and focus on what matters!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing company culture.
How to prepare for a job interview at Heritage Plus
✨Know the Company
Before your interview, take some time to research AccorHotels. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Reservation Agent, your ability to provide exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will demonstrate your strong interpersonal skills and problem-solving abilities.
✨Practice Common Interview Questions
Anticipate questions related to your experience with reservations, handling difficult customers, and working as part of a team. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress the Part
First impressions matter! Dress professionally and appropriately for the interview. A smart appearance reflects your seriousness about the role and aligns with the hospitality industry's standards.
