At a Glance
- Tasks: Lead a dynamic domiciliary care service, ensuring high-quality, person-centred care.
- Company: Join an award-winning care provider with a strong community focus.
- Benefits: Competitive salary, performance bonuses, ongoing professional development, and supportive leadership.
- Other info: Opportunity for career growth in a collaborative and innovative environment.
- Why this job: Make a real difference in people's lives while shaping the future of care services.
- Qualifications: Level 5 Diploma in Leadership for Health & Social Care and experience in care management.
The predicted salary is between 31000 - 37000 € per year.
Heritage Healthcare North Tyneside & South Northumberland is seeking a confident, experienced, and forward-thinking Registered Care Manager to provide strong operational and clinical leadership to our domiciliary care service. This is a senior leadership role with full accountability for regulatory compliance, quality assurance, service delivery, and sustainable branch growth. You will work closely with the Directors to drive excellence, maintain outstanding standards, and ensure safe, effective, person-centred care across all packages. This position would suit an ambitious manager who thrives on responsibility, enjoys building high-performing teams, and is committed to achieving and maintaining high CQC ratings.
We are an award-winning domiciliary care provider delivering high-quality, person-centred care across North Tyneside and South Northumberland. Our ethos is built around dignity, compassion, professionalism, and continuous improvement. As a growing branch with strong community relationships and excellent client feedback, we are looking for a Registered Care Manager who can consolidate quality, strengthen governance, and support strategic expansion.
Key Responsibilities
- Regulatory & Compliance Leadership
- Act as the CQC Registered Manager and ensure full compliance with the Health & Social Care Act 2008 (Regulated Activities).
- Lead on preparation for CQC inspections and maintain robust evidence portfolios.
- Ensure safe, effective systems for medication management, safeguarding, infection control, and risk management.
- Oversee internal audits (care plans, MAR charts, spot checks, supervisions, KPIs) and implement continuous improvement plans.
- Ensure statutory notifications and reporting requirements are completed accurately and promptly.
- Operational Management
- Take full responsibility for the day-to-day management of the service.
- Ensure safe staffing levels and effective rota management.
- Monitor KPIs including care hours, staff retention, complaints, incidents, and quality outcomes.
- Maintain oversight of budgets and ensure operational efficiency.
- Participate in and oversee the on-call rota.
- Clinical & Quality Oversight
- Ensure all care packages are assessed, risk assessed, and regularly reviewed.
- Maintain high standards of person-centred care planning.
- Lead safeguarding investigations where required.
- Ensure all staff are competent in medication administration and clinical tasks.
- Drive a culture of reflective practice and learning.
- Leadership & Workforce Development
- Recruit, induct, and retain high-quality care staff.
- Conduct regular supervisions, appraisals, probation reviews, and competency checks.
- Support staff development, including progression pathways and Level 2–5 qualifications.
- Promote a positive, accountable, and values-driven team culture.
- Manage performance concerns professionally and consistently.
- Business Development & Community Engagement
- Support sustainable growth of care hours and service expansion.
- Build strong relationships with commissioners, social workers, GP surgeries, and healthcare professionals.
- Represent the branch professionally within the local community.
- Support marketing initiatives and reputation management.
Essential Criteria
- Level 5 Diploma in Leadership for Health & Social Care (or working towards).
- Previous experience as a Registered Manager or Deputy Manager in domiciliary care.
- Strong working knowledge of CQC regulations and KLOEs.
- Proven experience managing compliance, audits, and inspections.
- Experience leading and developing care teams.
- Strong organisational and decision-making skills.
- Ability to manage competing priorities in a fast-paced environment.
- Full UK driving licence and access to a vehicle.
Desirable
- Experience growing care hours within a domiciliary setting.
- Understanding of CHC packages and complex care.
- Experience with digital care planning systems.
What We Offer
- Competitive salary £36,000–£42,000 (DOE)
- Performance-related bonus
- 28 days annual leave including Bank Holidays
- Paid mileage allowance
- Ongoing CPD and funded professional development
- Supportive and collaborative leadership team
- Company pension
- Referral programme
- Free on-site parking
- Opportunity to shape and grow services within an expanding branch
Why Join Heritage Healthcare?
This is an opportunity to lead a respected, growing service where quality genuinely comes first. You will have autonomy, Director-level support, and the ability to influence the strategic direction of the branch. If you are a confident leader who is passionate about delivering safe, outstanding care and driving continuous improvement, we would love to hear from you.
Benefits
- Company events
- Company pension
- Free flu jabs
- Free parking
- On-site parking
- Referral programme
- Store discount
Apply today and help us continue delivering expert care at home.
Registered Care Manager in Cramlington employer: Heritage Healthcare
Heritage Healthcare North Tyneside & South Northumberland is an exceptional employer that prioritises quality care and employee development. With a competitive salary, performance-related bonuses, and a supportive leadership team, we foster a collaborative work culture where you can thrive and make a meaningful impact in the community. Join us to lead a respected service with opportunities for professional growth and the chance to shape the future of care delivery in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Registered Care Manager in Cramlington
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to care and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to discuss specific examples of how you've managed teams, improved care quality, or navigated compliance challenges. This is your chance to shine and demonstrate your fit for the Registered Care Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Registered Care Manager in Cramlington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in domiciliary care and leadership. We want to see how your skills align with our values and the specific requirements of the Registered Care Manager role.
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Whether it’s improving CQC ratings or leading a successful team, we love to see concrete examples of how you’ve made a difference in your previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and passion for the role.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and you can easily track your application status. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Heritage Healthcare
✨Know Your Regulations
Make sure you brush up on the Health & Social Care Act 2008 and CQC regulations. Being able to discuss these confidently will show that you're not just familiar with the rules, but that you can lead compliance effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your experience in recruiting, training, and retaining staff, as well as how you've fostered a positive team culture. This is key for a senior role like Registered Care Manager.
✨Demonstrate Your Commitment to Quality
Be ready to talk about how you've driven quality improvements in previous roles. Discuss specific initiatives you've implemented that led to better care outcomes or higher CQC ratings. This will resonate well with their focus on maintaining high standards.
✨Engage with Community Insights
Since community engagement is crucial for this role, think about how you've built relationships with local healthcare professionals or commissioners. Share any experiences where you've successfully represented your service in the community.
