Financial Partner/Universal Associate - Rykowski Branch in England

Join us as a Financial Partner and be the trusted guide for our members’ financial journeys. You’ll deliver exceptional service, offer smart solutions, and build lasting relationships, all while helping members achieve their goals. If you’re energetic, people-focused, and love making a real impact in your community, this is your chance to grow, learn, and shine in a supportive, fast-paced environment.

Here’s a little about us: Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams. Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive.

Our Core Values:

• Experience: Go Above Expectations; Create Positive Moments; Personally Acknowledge;
• Service: Deliver As One Team; Stay A Step Ahead; Guide With Product Expertise;
• Integrity: Do What's Right; Speak the Truth; Own Our Actions;
• People: Grow Together; Respect Every Voice; Build Trusting Relationships; Strengthen Culture & Community.

As a Financial Partner you will be responsible for promoting the financial well-being of both existing and new members by building, maintaining, and deepening relationships through exceptional customer service and tailored solutions. This includes, but is not limited to, guiding members toward suitable account and loan products, cross-selling credit union services, and referring members to other lines of business as needed, along with handling cash and processing transactions efficiently.

Essential Functions And Responsibilities:

• Deliver exceptional member service by accurately processing all branch transactions following proper procedures.
• Assist members in setting up ancillary business products, including Online Banking, Remote Deposit Capture, Merchant Services, and ACH Manager.
• Assist the Branch Manager and Assistant Branch Manager in balancing and maintaining ATMs and vaults, training new employees, and executing opening and closing procedures.
• Demonstrate an understanding of various business structures, such as Sole Proprietorships, LLCs, and Corporations.
• Engage in conversations with business members about available commercial loan products and their structures.
• Participate in outbound activities such as community events, volunteering, call campaigns, and business outreach.
• Proactively reach out to new memberships established through business partners to assess needs and offer appropriate additional products and services.
• Recommend improvements to workflows, efficiency, and quality of service.
• Support and promote all HFCU initiatives for employee development.
• Submit thorough referrals to the Commercial Loan Department.
• Understand the documentation required for initiating a commercial loan application.
• Organize priorities effectively to achieve monthly goals while maintaining a high standard of work quality.
• Respond to inbound member calls, addressing their needs by assisting with account placement and consumer loan products.
• Perform duties in compliance with federal and state regulations, as well as Credit Union policies and procedures.
• Manage digital inquiries and requests across various platforms.
• Effectively perform Lobby Engagement and First Impression Opening daily.

Requirements:

• EDUCATION/CERTIFICATION: High School Diploma or equivalent required; Bachelor’s degree preferred. NMLS License required. A Notary License is required or must be obtained within 9 months of hire.
• EXPERIENCE: 4+ years of extensive customer service and sales experience, preferably in the financial industry.
• SKILLS/ABILITIES: Critical thinker with the ability to creatively solve problems and develop business plans. Committed to active listening, anticipating, and addressing the needs and concerns of both internal and external customers.

What’s in it for you?

• Salary: $20.00 - $23.00 per hour (depending on experience)
• Benefits: Paid Time Off & Paid Federal Holidays, Medical, Dental, Vision & Life Insurance, Employee Assistance Program, Flexible Spending Accounts (FSA)/Health Savings Accounts (HSA), Supplement Benefits.
• 401(k) with 5% Employer Match, Educational Assistance, Paid Time to Volunteer.

Equal Opportunity Statement: Employment at our Credit Union is based upon merit, ability, and qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.