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- Tasks: Provide front of house support and assist customers with enquiries and bookings.
- Company: Join the dynamic Oriam team at the University, promoting excellence.
- Benefits: Flexible part-time hours, great team environment, and valuable experience.
- Why this job: Be the first point of contact and make a difference in customer experiences.
- Qualifications: Strong communication skills and a proactive approach to customer service.
- Other info: Perfect for students looking to gain experience in a vibrant setting.
The predicted salary is between 10 - 13 £ per hour.
This role provides front of house support within the Oriam team. It involves acting as a first point of contact for customers, handling enquiries in person, by phone and email, and assisting with bookings and membership enquiries. The postholder supports day to day operations, including reception duties, processing memberships, booking facilities, supporting meetings and events, and ensuring a tidy, safe working environment. The role also requires teamwork, initiative in resolving routine issues, supporting colleagues, and positively promoting Oriam and University values.
Summary of Key Duties and Responsibilities:
- The Customer Assistant will always deliver customer excellence.
- The Customer Assistant will be a key Liaison for bookings.
- The Customer Assistant will be a key Liaison for Membership.
- The Customer Assistant will lead retail sales at the reception desk.
Education, Qualifications & Experience:
Essential:
- Demonstrable ability to speak and understand English (verbal and written) and deal with customer/student queries.
- Literacy and numeracy skills equivalent to SCQF Level 4 (National 4) or similar.
- Experience of working within a similar environment as outlined above.
- Competent in the use of relevant IT packages.
- Well-developed interpersonal skills.
- Demonstrable professional and proactive approach.
- Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment.
- Demonstrable provision of excellent customer service.
- Attention to detail.
Desirable:
- Educated to SCQF level 5 (National 5) or equivalent.
- Experience of working within a similar environment as outlined under “summary of key duties and responsibilities.”
- Experience of using a leisure management system, preferably Gladstone 360.
Customer Assistant (part time) in Midlothian employer: Heriot-Watt University
Contact Detail:
Heriot-Watt University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant (part time) in Midlothian
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Oriam and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these during your chat!
✨Tip Number 3
Show off your teamwork spirit! The job requires working closely with others, so be prepared to discuss how you've collaborated with colleagues in the past. Highlight any situations where you helped resolve issues together.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and makes it easier for us to keep track of your application. Plus, you'll get to see all the other opportunities we have available!
We think you need these skills to ace Customer Assistant (part time) in Midlothian
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service roles. We want to see how you've handled enquiries and provided excellent service, so share specific examples that demonstrate your skills!
Tailor Your Application: Take a moment to read through the job description and align your application with the key duties and responsibilities. We love it when applicants show they understand what we're looking for, so make it personal!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Heriot-Watt University
✨Know Your Customer Service Basics
Make sure you brush up on the fundamentals of excellent customer service. Be ready to share examples of how you've handled customer queries in the past, whether in person, over the phone, or via email. This role is all about being the first point of contact, so showing your understanding of customer needs is key!
✨Familiarise Yourself with Oriam and Its Values
Before the interview, take some time to research Oriam and the values of the University. Understanding their mission will help you align your answers with what they stand for. You can even mention how your personal values resonate with theirs during the interview!
✨Show Off Your Teamwork Skills
Since this role involves supporting colleagues and working as part of a team, be prepared to discuss your experiences in collaborative environments. Think of specific instances where you’ve worked well with others to resolve issues or improve processes.
✨Demonstrate Your IT Competence
As the job requires using relevant IT packages, it’s a good idea to highlight your tech skills. If you have experience with leisure management systems like Gladstone 360, make sure to mention it! Even if you haven’t used that specific system, talk about similar software you’re comfortable with.
