At a Glance
- Tasks: Keep the university clean and tidy for students, staff, and visitors.
- Company: Join Heriot-Watt University, a place that values equality and diversity.
- Benefits: Enjoy 28 days of annual leave plus extra days off, all while earning £24,564 pro rata.
- Other info: Flexible part-time role with training provided and opportunities for growth.
- Why this job: Make a real difference in creating a welcoming environment on campus.
- Qualifications: Good English skills and a proactive attitude are essential; cleaning experience is a bonus.
The predicted salary is between 24564 - 24564 £ per year.
Grade and Salary: Grade 3- £24,564 per annum, pro rata
FTE and working pattern: 0.43 FTE- Part time (15 hrs p/week) fixed term for 9 months (Maternity Cover)
Holiday Entitlement: 28 days annual leave plus 9 buildings closed days (and Christmas Eve when it falls on a weekday).
Purpose of Role
To ensure an effective and efficient operation of cleaning services within the Heriot-Watt University Riccarton campus. To participate in the day to day programmes of cleaning work within the allocated cleaning zones of the University to ensure that the facilities are maintained in a clean and hygienic condition. To actively contribute to the successful delivery of excellent service to all students, staff and visitors across the university by keeping student accommodation and University offices, meeting rooms and lecture theatres clean and tidy and fit for use.
Key Duties & Responsibilities
- To ensure all University buildings and accommodation are cleaned to a high standard following the standard operating procedures.
- Use appropriate equipment and machinery, reporting any faults to Cleaning Supervisor.
- Work within and ensure service level agreements are met.
- Support line management to deliver a flexible, efficient and professional service to all our customers.
- Report repairs, faults and maintenance to Cleaning Supervisor.
Essential & Desirable Criteria
Essential
- Demonstrable ability to speak and understand English in order to follow verbal and written instructions and deal with customer/student queries.
- Well-developed interpersonal skills.
- Demonstrable excellent customer service.
- Demonstrable ability to work quickly, flexibly and accurately in a pressured environment.
- Demonstrable professional and proactive approach.
- Attention to detail.
Desirable
- Domestic/hotel cleaning experience desirable although full training will be given.
- Experience of working within a similar cleaning environment.
- Experience of operating relevant cleaning equipment.
Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised, and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all.
Cleaner (Maternity Cover) in Kilmarnock employer: Heriot-Watt University
Heriot-Watt University is an excellent employer, offering a supportive work culture that values equality and diversity, ensuring all employees are treated based on their merits. With a competitive salary and generous holiday entitlement, including 28 days of annual leave plus additional closed days, the university fosters employee growth through training and development opportunities, making it an ideal place for those seeking meaningful and rewarding employment in a vibrant academic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Cleaner (Maternity Cover) in Kilmarnock
✨Tip Number 1
Get to know the cleaning team and the campus! A friendly chat with current staff can give you insights into the role and help you stand out. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 2
Show off your customer service skills during any interactions. Remember, this role is all about keeping spaces clean for students and staff, so demonstrating a proactive and professional attitude will go a long way!
✨Tip Number 3
Be prepared to discuss how you handle pressure. Cleaning can be fast-paced, especially in a university setting, so share examples of how you've managed similar situations in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Cleaner (Maternity Cover) in Kilmarnock
Some tips for your application 🫡
Show Your Cleaning Skills:Make sure to highlight any relevant cleaning experience you have, even if it's just keeping your own space tidy! We want to see that you understand the importance of cleanliness and hygiene, especially in a busy university environment.
Follow Instructions:Since you'll need to follow verbal and written instructions, it’s a good idea to mention any experiences where you've successfully done this. We love candidates who can demonstrate their ability to listen and act on feedback!
Customer Service Matters:Don’t forget to showcase your customer service skills! Whether it’s dealing with students or staff, we want to know how you’ve gone above and beyond to help others in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Heriot-Watt University
✨Know Your Cleaning Standards
Familiarise yourself with the cleaning standards and procedures that the university expects. Be ready to discuss how you would maintain cleanliness in various areas, like student accommodation and lecture theatres, as this shows you understand the role's requirements.
✨Show Off Your Customer Service Skills
Since excellent customer service is key, think of examples where you've gone above and beyond for customers or clients. Be prepared to share these stories during your interview to demonstrate your interpersonal skills and proactive approach.
✨Be Ready for Practical Questions
Expect questions about how you would handle specific cleaning scenarios or equipment. Brush up on any relevant cleaning techniques or machinery you might have used before, even if it’s from a domestic setting. This will show your adaptability and readiness to learn.
✨Highlight Your Attention to Detail
Attention to detail is crucial in cleaning roles. Prepare to discuss how you ensure thoroughness in your work. You could mention methods you use to check your work or how you prioritise tasks to meet high standards.
