At a Glance
- Tasks: Support bookings and events, enhancing customer experiences at Oriam.
- Company: Join the vibrant team at Heriot-Watt University’s Oriam.
- Benefits: Enjoy 28 days annual leave, plus additional closed days and competitive salary.
- Other info: Flexible working options available, promoting a balanced lifestyle.
- Why this job: Make a real impact by engaging with the community and providing excellent service.
- Qualifications: Strong communication skills and experience in a similar role are essential.
The predicted salary is between 24215 - 26707 £ per year.
Grade and Salary: Grade 4, £24,215 - £26,707 per annum FTE
Working Pattern: Full-time (35hrs per week) Open-ended
Reward and Benefits: 28 days annual leave plus 9 buildings closed days (and Christmas Eve when it falls on a weekday).
About Our Team: Oriam has a vision to inspire, engage and motivate our communities through the facilities we provide and the interactions we have with our customers. As a member of the team, you will contribute to the delivery of the strategy.
Purpose of Role: The Bookings & Events Assistant will support the department to proactively sell all Oriam services to identified audiences.
Key Duties And Responsibilities:
- The role holder will proactively sell all Oriam services to prospective customers, focusing on bookings & events.
- The role holder will work with Hire Agreement contracts to enhance experience and additional selling.
- The role holder will support Admin services managing day to day enquiries.
- The role holder will help with customer engagement and deliver excellent customer service.
Person Specification:
Essential:
- Literacy and numeracy skills equivalent to SCQF Level 5 or similar or equivalent experience.
- Experience of working within a similar environment as outlined above.
- Competent in the use of relevant IT packages.
- Well-developed interpersonal skills.
- Demonstrable professional and proactive approach to sales activity, including calls and in person meetings.
- Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment.
- Demonstrable provision of excellent customer service.
Desirable:
- Educated to SCQF Level 6 or equivalent qualification.
About Heriot-Watt University: At Heriot Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team. Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community. Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all. Heriot-Watt University values diversity across our University community and welcomes applications from all sectors of society, particularly from underrepresented groups. We welcome and will consider flexible working patterns e.g. part-time working and job share options.
Bookings Assistant - Oriam in Kilmarnock employer: Heriot-Watt University
Heriot-Watt University in Orkney is an exceptional employer, offering a vibrant academic environment that fosters innovation and collaboration in the field of renewable energy. With a strong commitment to employee development, you will have access to numerous growth opportunities while contributing to impactful research and curriculum development in marine energy technologies. The unique location in Orkney, known for its pioneering work in offshore energy, provides a stimulating backdrop for meaningful and rewarding employment.
