At a Glance
- Tasks: Lead strategies to boost student satisfaction and success in an online learning environment.
- Company: Join a prestigious university with a focus on innovative education.
- Benefits: Generous salary, 33 days annual leave, and flexible working options.
- Other info: Work in vibrant Edinburgh or Dubai campuses with great career growth potential.
- Why this job: Make a real difference in students' lives and shape their educational journey.
- Qualifications: Proven leadership experience and a passion for enhancing student experiences.
The predicted salary is between 58225 - 69488 € per year.
Grade 9 – £58,225 to £69,488
Full Time (1FTE), Open ended
Location: This role can be based on our Edinburgh or Dubai campuses – minimum 3 days per week on campus, up to 2 days per week home working.
Annual Leave: 33 days, plus 9 building‑closed days (and Christmas Eve when it falls on a weekday).
Key Responsibilities- Strategic Leadership
- Develop and execute a student success strategy aligned with the Online Campus objectives.
- Drive initiatives to enhance student satisfaction, retention, and progression across all programmes and portfolios.
- Establish KPIs for student success, measuring and improving student outcomes through data‑driven decision‑making.
- Contribute to annual student number planning and financial planning, updating forecasting based on data insights.
- Advocate for student experience excellence within the Online Campus Leadership Team and across Heriot‑Watt University.
Head of Student Success and Experience employer: Heriot-Watt University
Heriot-Watt University is an exceptional employer, offering a vibrant work culture that prioritises student success and experience. With generous annual leave, opportunities for professional growth, and the flexibility of working from either our Edinburgh or Dubai campuses, we foster an environment where employees can thrive while making a meaningful impact on students' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Student Success and Experience
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. We can’t stress enough how personal connections can give you the inside scoop on what it’s really like to work in student success.
✨Tip Number 2
Prepare for the interview by researching the latest trends in student engagement and retention. We want you to show off your knowledge and passion for enhancing student experiences, so dive deep into relevant case studies and best practices.
✨Tip Number 3
Practice your storytelling skills! When discussing your past experiences, frame them in a way that highlights your strategic leadership and data-driven decision-making. We love hearing about how you’ve made a real impact in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always looking for passionate individuals who align with our mission to enhance student success.
We think you need these skills to ace Head of Student Success and Experience
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Student Success and Experience role. Highlight your relevant experience and how it aligns with our goals at StudySmarter. We want to see how you can contribute to enhancing student satisfaction and retention!
Showcase Your Leadership Skills:In your application, don’t forget to emphasise your strategic leadership abilities. We’re looking for someone who can drive initiatives and advocate for student experience excellence, so share examples of how you've successfully led teams or projects in the past.
Data-Driven Decision Making:Since this role involves measuring and improving student outcomes through data, make sure to mention any experience you have with data analysis or using KPIs. We love seeing candidates who can back up their strategies with solid data insights!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Heriot-Watt University
✨Know Your Stuff
Make sure you thoroughly understand the role of Head of Student Success and Experience. Familiarise yourself with the key responsibilities, especially around strategic leadership and student engagement. Research the Online Campus objectives and think about how your experience aligns with their goals.
✨Data-Driven Decisions
Since this role involves measuring and improving student outcomes through data, be prepared to discuss your experience with data analysis. Bring examples of how you've used data to drive initiatives in the past, and think about potential KPIs you might suggest for the role.
✨Show Your Passion for Student Success
Demonstrate your commitment to enhancing student satisfaction and retention. Share stories that highlight your advocacy for student experience excellence and how you've successfully implemented strategies in previous roles. This will show them you're not just qualified, but genuinely passionate about the role.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the institution. Inquire about current challenges they face in student success and how they measure progress. This shows your interest and helps you gauge if the role is the right fit for you.
