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- Tasks: Support students from pre-arrival to graduation, enhancing their university experience.
- Company: Join Heriot-Watt University, a diverse and inclusive community focused on student success.
- Benefits: Enjoy 28 days annual leave, competitive salary, and flexible working options.
- Other info: Be part of a dynamic team dedicated to student wellbeing and success.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive environment.
- Qualifications: Recent Honours degree from Heriot-Watt and excellent communication skills required.
The predicted salary is between 26707 - 31236 ÂŁ per year.
Role: Student Success Advisor
Grade and Salary: Grade 5 (ÂŁ26,707-ÂŁ31,236)
FTE and working pattern: 1FTE (full-time): 35 hours per week for 3 years
Holiday Entitlement: 28 days annual leave plus 9 buildings closed days (and Christmas Eve when it falls on a weekday).
Purpose of Role
The Student Success Advisor will join an existing team, on a fixed term contract for a period of 36 months. The Student Success Advisors form part of a Global Student Success Advisor team and are a key part of the University’s strategy to improve student retention, focusing on student engagement, identity and belonging. The role spans pre-arrival, induction and transition activities as well as those related to student success, engagement and retention. Advice and support spans the whole student lifecycle.
Key Duties & Responsibilities
- Supporting a wide range of pre-arrival, induction and transition activities
- Supporting a wide range of activities related to student success, engagement and retention e.g. workshops and information sessions, and peer support initiatives
- Early identification of, and initial contact with, students showing signs of being at risk of non-continuation, and providing advice and support to such students
- Monitoring, highlighting and acting on “at risk” and non-engagement indicators
- Liaising with key colleagues in Schools and Professional Services to ensure a proactive, integrated and coherent approach to supporting students
- Providing advice and support which spans the whole student lifecycle, for example Temporary Suspension of Studies; Mitigating Circumstances; availability of financial and academic support.
- Providing “drop-in sessions” and appointments for all students
- Provide targeted support and interventions to designated characteristic student groups, particularly at pre-arrival and transition stages
- Supporting Schools/disciplines in the development and delivery of School/discipline specific retention and support initiatives
- Developing and delivering content for student communications, both targeted at specific student groups and for the general student population, for all stages from pre-entry to graduation.
- Progressing any other tasks associated with supporting student success and the work of the Student Wellbeing Services.
Essential Criteria
- An Honours degree from Heriot-Watt University (preferably within the last two years).
- Excellent organisational, interpersonal and communication skills.
- Ability to present effectively to large groups (both students and HWU colleagues).
- Excellent IT skills (particularly MS Office products) and ability to use effectively institutional student systems.
- A confident, friendly manner.
How to Apply
Applications can be submitted up to 11:55pm (UK time) on Sunday 17th May. Please submit your CV & covering letter via the Heriot-Watt on-line recruitment.
We welcome and will consider flexible working patterns e.g., part-time working and job share options. Interviews are expected to take place during the week of the 25th May.
Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised, and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all.
About the Team
Student Wellbeing Services aim to provide a range of support, guidance, activities, and advice to help students to be their best, and get the most from their university experience. We engage with students throughout the student lifecycle, from pre-enrolment to graduation.
The Student Experience Team is responsible for a range of support initiatives and activities designed to support student retention and enhance the wider student experience.
About Heriot-Watt University
At Heriot-Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together.
Student Success Advisor-Student Experience in Edinburgh employer: Heriot-Watt University
Contact Detail:
Heriot-Watt University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Success Advisor-Student Experience in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current Student Success Advisors or alumni from Heriot-Watt. They can give you insider tips and might even put in a good word for you. Plus, it shows you're genuinely interested in the role!
✨Tip Number 2
Prepare for those interviews! Research common questions for Student Success Advisor roles and practice your answers. Think about how your experiences align with the key duties mentioned in the job description.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and engaging. Remember, this role is all about supporting students, so demonstrate your ability to connect and relate to others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Heriot-Watt community. Don’t miss out on this opportunity!
We think you need these skills to ace Student Success Advisor-Student Experience in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Student Success Advisor role. Highlight any relevant experience in student support, engagement, or retention initiatives to show us you're a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about supporting students and how your background makes you the perfect candidate for this role. Be genuine and let your personality come through!
Showcase Your Communication Skills: As a Student Success Advisor, you'll need excellent communication skills. In your application, demonstrate your ability to convey information clearly and effectively, whether it's through your writing style or examples of past presentations.
Apply Through Our Website: Don't forget to submit your application via the Heriot-Watt online recruitment portal. It's the easiest way for us to receive your CV and cover letter, and we can't wait to see what you've got!
How to prepare for a job interview at Heriot-Watt University
✨Know Your Stuff
Make sure you understand the role of a Student Success Advisor inside out. Familiarise yourself with the key duties and responsibilities mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in supporting student success.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with students and staff, be prepared to demonstrate your excellent interpersonal and communication skills. Think of examples from your past experiences where you've effectively communicated or presented to groups, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations related to student engagement and retention. Practice responses that highlight your problem-solving abilities and your proactive approach to supporting students at risk of non-continuation.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, the support services available, or the initiatives aimed at enhancing student experience. This shows your enthusiasm for the role and helps you gauge if the environment is the right fit for you.